Knollwood Place Apartments

Positive Feedback:

• Exceptional customer service and professionalism throughout the moving process and post-move.
• Good community tours and friendly staff.
• Remodeled and beautiful facilities, with a variety of activities and amenities.
• Spacious, airy, and bright apartments with good food and engaging activities.
• Welcoming environment with friendly staff and residents, and newly redone apartments.
• Residents feel safe and well-cared for, with fabulous food and well-kept surroundings.
• Good location with access to outside opportunities.
• Overall satisfaction with the facility's appearance and the friendliness of everyone.
• Efforts to involve residents in activities and social opportunities.
• Considered a great place for those who can afford it.

Areas for Improvement:

• Inconsistency in meal quality and perceived high cost for the value.
• Some facilities appear outdated, with a need for renovation and modernization.
• Concerns about the inclusivity of religious services for non-Jewish residents.
• Some negative experiences with the location, noise, and lack of amenities like balconies and laundry.
• Reports of inadequate laundry facilities, outdated elevators, and poorly maintained common areas.
• Complaints about the quality of appliances, maintenance of outdoor areas, and overall management.
• Perceived nursing home atmosphere and need for more engaging activities for residents.

Conclusion:

While many residents and their families have had positive experiences, citing excellent customer service, beautiful facilities, and a welcoming community, there are areas that could benefit from improvement. These include updating and renovating facilities, addressing noise and location concerns, and enhancing the consistency of meals and activities offered. The community is encouraged to consider this feedback to further enhance the living experience for current and prospective residents.