Kingston Of Ashland

Positive Reviews:

• Many reviewers praise the staff's knowledge, friendliness, and dedication to rehabilitation and care, highlighting successful physical therapy experiences and the return to independent living for some residents.
• The facility is described as beautiful, with a clean environment and a variety of amenities including a small pool, spa, beauty salon, and multiple libraries.
• Special mention is made of the quality of meals, with the dietary manager providing special meals to meet residents' preferences.
• Several reviewers appreciate the caring and compassionate culture fostered by the leadership and staff, noting long-term employees who treat residents like extended family.
• Community engagement is highlighted, with activities available not only to residents and rehab patients but also to the wider community.

Negative Reviews:

• One reviewer shares a distressing experience of being denied a final visit with a dying relative due to visitation policies.
• Concerns are raised about the quality of care, including a report of a resident with pneumonia not receiving timely medical attention, and another instance of a resident being scolded for requesting pain medication.
• Several reviewers criticize the facility for poor maintenance and cleanliness of outdoor and common areas.
• Staffing issues are mentioned, including short staffing on weekends, inadequate training, and neglectful behavior by some staff members.
• Communication problems are noted, with inconsistent information and difficulties in dealing with management and staff leading to frustration for families.

Mixed Reviews:

• While many reviews highlight the excellent care and dedication of the staff, others express significant concerns about specific incidents of neglect, poor communication, and management issues.
• The facility's amenities and activities receive praise, but some reviewers feel that the quality of care has declined, particularly in response to staffing and maintenance issues.