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Ketchikan Med Ctr New Horizons Transitional Care

3100 Tongass Avenue, Ketchikan, AK 99901

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(907) 225-5171

Estimated Pricing

Studio
Estimated $8,883

Price Comparison

  • Average City Price: $8,883
  • Average State Price: $8,883
  • Average National Price: $7,508

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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Ketchikan

    Community Reviews

    5.8
    Ketchikan Med Ctr New Horizons Transitional Care
    Based on My Caring Plan's proprietary scoring, including 34 reviews across the web

    Ranking

  • Ranking in City: 2 out of 2 communities in Ketchikan
  • Ranking in State: 33 out of 35 communities in AK

    • Care B

    Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for the hospital show a mixed range of experiences from patients. Some patients have praised the staff for being friendly, helpful, and providing great care, with specific mentions of individuals going above and beyond during difficult times. Positive experiences also include gratitude towards the ER staff and nurses for their pleasant and kind demeanor, as well as satisfaction with the service received during minor injuries.

    However, there are significant concerns raised about the hospital's operations. Common complaints include long wait times, with appointments often delayed significantly. Some reviews express frustration with the lack of punctuality and perceived incompetence in certain departments, including the ER. There are alarming reports of poor bedside manner, lack of proper care and attention, and issues with the handling of medical records and patient privacy. Concerns about the staff's training and attitude towards patients have been highlighted, with some reviewers suggesting a lack of empathy and professionalism.

    Specific incidents mentioned include difficulties in getting necessary pre-op instructions and COVID tests, challenges with getting referrals and prescriptions filled, and negative experiences with the handling of lab tests for infants. There are also reports of being discharged without adequate care and issues with customer service, including unreturned calls and nonchalant attitudes from some staff members.

    Despite the criticisms, there are acknowledgments of the hospital being a crucial healthcare provider in the area, with some patients having no other options for care. The reviews suggest a need for improvements in staff training, patient care, and operational efficiency to better serve the community.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 4
    Quality measure rating: 1
    Long-term quality measure rating: 1

    Nursing Home Overview

    Participation date: July 1, 1968
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 29
    Total current residents: 22
    Facility is located in a hospital: Yes
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 3
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $8093

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-01 2023-01-15 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2022-12-01 2023-01-15 F Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2022-12-01 2023-01-15 F Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2022-12-01 2023-01-15 F Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2022-12-01 2023-01-15 E Egress Deficiencies Have properly located and lighted "Exit" signs.
    2022-12-01 2023-01-15 F Egress Deficiencies Meet other general requirements that are deficient.
    2022-12-01 2023-01-15 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-12-01 2023-01-15 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-12-01 2023-01-15 F Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-12-01 2023-01-15 F Miscellaneous Deficiencies Have restrictions on the use of flammable curtains.
    2022-12-01 2023-01-15 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2022-12-01 2023-01-15 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
    2021-11-19 2022-01-03 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2021-11-19 2022-01-03 F Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2021-11-19 2022-01-03 F Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2021-11-19 2022-01-03 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2021-11-19 2022-01-03 F Emergency Preparedness Deficiencies Meet the requirements of an integrated health system.
    2021-11-19 2022-01-03 D Egress Deficiencies Install proper backup exit lighting.
    2021-11-19 2022-01-03 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-11-19 2022-01-03 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-11-19 2022-01-03 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-11-19 2022-01-03 F Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-11-19 2022-01-03 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-11-19 2022-01-03 F Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Establish policies and procedures for sheltering.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2019-08-23 2019-11-18 F Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Develop a communication plan.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2019-08-23 2019-10-07 F Emergency Preparedness Deficiencies Meet the requirements of an integrated health system.
    2019-08-23 2019-10-08 F Construction Deficiencies Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
    2019-08-23 2019-10-08 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2019-08-23 2019-10-08 D Egress Deficiencies Have exits that are accessible at all times.
    2019-08-23 2019-10-09 E Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2019-08-23 2019-10-08 F Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-08-23 2019-10-09 F Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-08-23 2019-10-08 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-08-23 2019-10-08 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-05 2023-01-19 G Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-12-05 2023-01-19 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2022-12-05 2023-01-19 C Resident Rights Deficiencies Give residents a notice of rights, rules, services and charges.
    2022-12-05 2023-01-19 C Resident Rights Deficiencies Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    2022-12-05 2023-01-19 E Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2022-12-05 2023-01-19 F Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-12-05 2023-01-19 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-12-05 2023-01-19 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-12-05 2023-01-19 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2022-12-05 2023-01-19 D Nutrition and Dietary Deficiencies Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    2022-12-05 2023-01-19 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-12-05 2023-01-19 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-12-05 2023-01-19 E Administration Deficiencies Provide behavior health training consistent with the requirements and as determined by a facility assessment.
    2021-11-19 2022-01-13 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-11-19 2022-01-13 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-11-19 2022-01-13 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-11-19 2022-01-13 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-11-19 2022-01-13 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-11-19 2022-01-13 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-11-19 2022-01-13 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-11-19 2022-01-13 F Environmental Deficiencies Keep all essential equipment working safely.
    2020-10-06 2020-10-28 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2020-10-06 2020-10-28 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-10-06 2020-10-28 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-08-23 2019-10-07 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-08-23 2019-10-07 F Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2019-08-23 2019-10-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2019-08-23 2019-10-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-08-23 2019-10-07 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2019-08-23 2019-10-07 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-08-23 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-08-23 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-08-23 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2019-08-23 2019-10-07 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-08-23 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-08-23 2019-10-07 E Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2019-08-23 2019-10-07 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-08-23 2019-10-07 F Administration Deficiencies Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    2019-08-23 2019-10-07 F Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2019-08-23 2019-10-07 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-08-23 2019-10-07 E Environmental Deficiencies Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Fines

    Fine Date Fine Amount
    2020-06-10 $8,875
    2020-06-10 $5,769
    2021-09-06 $650
    2022-12-05 $7,443

    What is in the Neighborhood

    General Area Overview
    • The closest city is Ketchikan which is 1.7 miles away and has a population of 8,197 (very small town).
    • The average income is $68,008, which is high compared to other zip codes.
    • Weather
      • High Temperature: 58
      • Low Temperature: 33
      • Average Temperature: 45.7
      • Day Breakdown: The area gets 207 days of rain, 28 days of snow and 128 days of sun
      • Precipitation: 5.6 inches a year

    Health and Safety Overview
    • The crime rate is 2.3 per 100 people which is low compared to other cities.
      • Violent Crime: 0.89 incidents per 100 people
      • Property Crime: 1.16 incidents per 100 people
      • Drug-Related Crime: 0.1 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Alaska & Proud Market
    0.4 miles away
    Safeway Carrs
    0.6 miles away
    Walmart
    2.0 miles away
    Ketchikan Dry Goods
    2.0 miles away
    Leask Market
    16.1 miles away

    Transportation

    Alaska Marine Highway Terminal - Ketchikan
    0.2 miles away
    Alaska Marine Highway Terminal
    0.3 miles away
    Alaska Marine Highway Ketchikan Ferry Terminal;Alaska Marine Highway Terminal - Ketchikan
    0.3 miles away
    Airport Ferry Terminal
    0.7 miles away

    Bus Stations

    Ketchikan General Hospital
    0.0 miles away
    Tongass Avenue Bar Harbor North
    0.1 miles away
    Carlanna Lake Rd/Calvary Bible Church
    0.1 miles away
    Tongass Ave Post Office/Ferry
    0.2 miles away
    Tongass Ave Bryant St
    0.3 miles away

    Banks

    First Bank Totem Branch
    0.5 miles away
    First Bank Financial Center
    0.7 miles away
    First Bank Main Branch
    1.8 miles away
    Wells Fargo
    1.8 miles away
    TFCU
    16.3 miles away

    None Found

    Pharmacies

    Island Pharmacy
    0.3 miles away

    None Found

    None Found

    None Found

    Shopping

    The Plaza
    0.6 miles away

    Culture

    First City Players
    1.7 miles away

    Restaurants

    The Landing Restaurant
    0.2 miles away
    Bar Harbor Restaurant
    0.3 miles away
    Godfather's Pizza
    0.7 miles away
    Shogun Restaurant
    1.0 miles away
    Annabelle's Famous Keg & Chowder House
    1.7 miles away

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    Google map of Ketchikan Med Ctr New Horizons Transitional Care

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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