Julia Ribaudo Extended Care Center

Positive Reviews:

• Many reviewers praised the friendly and courteous staff, highlighting the helpfulness of administrators and the excellence of therapists.
• Several reviews noted the facility's cleanliness and its effective COVID-19 management.
• Family members appreciated the high level of care provided to their loved ones, mentioning the facility's attentiveness and the quality of the physical therapy department.
• The food quality and variety received positive mentions, as did the facility's encouragement of family visits.
• Some reviewers specifically thanked the facility for its care during the pandemic and for making residents feel at home.

Negative Reviews:

• Concerns were raised about the facility's responsiveness to dietary needs and the lack of personal attention during meals.
• One review criticized the facility's physical condition, describing it as run-down with uncomfortable accommodations and poor food quality.
• There were complaints about the management of pain medication and the conduct of some medical staff, including a nurse practitioner.
• Issues were reported regarding billing practices and communication with social workers.
• Some reviewers expressed dissatisfaction with the overall care and treatment of residents, mentioning instances of neglect and unprofessional behavior by staff.

Mixed Reviews:

• While many reviews praised the staff and the care provided, some highlighted specific areas of concern, such as social worker interactions and the facility's physical environment.
• The quality of food and the effectiveness of physical therapy were mentioned positively, but these were contrasted with negative experiences regarding resident treatment and facility maintenance.