Jacksonville Skld Nur & Rehab

Many reviews highlight the staff's accommodating nature, professionalism, and friendliness, with several visitors noting the clean and welcoming environment of the facility. Activities and a home-like setting are appreciated, contributing to a positive atmosphere that feels like family.

However, there are significant concerns regarding staffing shortages, communication issues, and the quality of care provided, especially during the COVID-19 pandemic. Some reviews express dissatisfaction with the handling of visitation appointments, the transfer of residents to isolation without necessary personal items, and a perceived lack of attention to residents' medical needs. These issues have led to some families feeling that their loved ones did not receive the care they deserved, with one review directly attributing their family member's untimely death to the facility's shortcomings.

On the positive side, many reviews commend specific staff members for going above and beyond in their roles, showing empathy, professionalism, and effective communication. The facility's efforts to address concerns and improve the situation, including follow-up calls and team meetings, are also noted. The presence of caring and competent staff, along with a variety of activities and a clean environment, are recurring positive themes.

Despite the mixed reviews, some families have had excellent experiences, praising the facility for its care and recommending it to others. The staff's attentiveness and the overall environment have left a positive impression on many visitors and residents' families.

However, the negative experiences shared by some reviewers, including issues with care quality, staffing, and management, suggest that there is room for improvement. These reviews call for better oversight, more consistent care, and a reevaluation of the facility's capacity to provide for its residents adequately.