Ida Culver House Broadview

Marilyn Lauer

2019-04-20

Supportive, professional staff

Sharon Lambert

2018-07-06

My mother was there and the care was extremely inconsistent, she often was just left in bed and not moved or changed. The staff were not around very often and when they could tear themselves away from their cell phones they were rude and condescending. Lets talk bed sores something she did not have when she got there but ended up with because they would not move her. Shower? No did not happen for my mom and only once in over three months for the other residents. Lots of promises made but few kept, would highly recommend you take your family member anywhere else.

Kevin Rice

2017-12-22

WOW Where can I start.... walk in and go to front desk fine. Take elevator to 2nd floor and as soon as the doors of the elevator open WOW what a horrible smell of urine. Not a good sign. Father in law was there for 6 weeks to be on rehab for a operation of his stomach area. Such horrible and rude staff and nurses. He constantly was in a wet bed or worse. No help as the house suggests , they never show up to help. The help ( Cna) are lazy the nursing staff was rude to the point we had to file a complaint. Never taking any of our family to this horrible place.

Holly Stroud Wilson

2017-08-23

Wonderful family atmosphere. I've worked here for 10 years and love the approach to healthcare! I love being a part of the team!

Douglas McElroy

2016-11-07

Great people, great care for our 99 y.o. Aunt Phillis!

Lynn Sereda

2016-09-07

Judy mcmillian dont work there anymore so happy she acuse a housekeeper lady that she said something private about a resident to others people she did not do it judy bribe a lady to say she done it. The resident was on the housekeeper side. The housekeeper knows better she wirk there for a long time she was a great housekeeper you lost a great worker. You are a terrible company and i say to people dont work there they have workers who are rude pam the red hair nurse is a rude person no one likes her she says bad stuff about a resident pam saids private stuff ti a resident there

Jean Soderquist

2016-05-07

I have lived here since 2/4/16. The staff is warm and sincere. They truly care . There are a bunch of activities always planned, there are free vans to take you to your medical Appts, and sign up IC bus to local grocery stores. Coming up soon is a overnight trip to Winthrop. My 2 kitties are here with me. Jean Soderquist

Jan Wilson

2014-08-23

Having dinner tonight with my mother & her friends, all long term residents of Ida Culver. I am appalled to hear about the travesty that was last nights' dinner. The facility held a fancy, formal meal in support of a charity, the attendees of which were limited in number. By far the vast majority of residents were given a small salad, no roll or other bread, a thin soup, a tiny can of juice & a cookie for dinner. My mother & her friends were unable to move about freely in this facility where they live. For up to 5 hours their movement was restricted. I am outraged!

Susan F.

2021-11-19

There have been 4 staff cases of Covid in the last 2 months. This has caused the dining room to be closed which leads to residents eating in their rooms. In fact almost all the Covid cases are with the staff. Nothing is even mentioned about this.

Michelle R.

2021-06-13

My Mom was diagnosed with mild vascular dementia several years ago. For years she was able to live completely independently, but with time, her disease progressed to the point where we decided that she would do better in a supportive community. But where to move her? The choices seemed overwhelming.Over the years I've had experiences with a wide range of retirement communities, rehabilitation facilities, nursing homes, etc. involving family and friends, so I'd seen both the best and others I wouldn't wish on anyone.  This experience was really helpful, because when Mom could no longer live on her own, I already had an idea about what I wanted for her. We ultimately selected IDA CULVER HOUSE BROADVIEW for its reputation, range of services, location, gorgeous campus, and most importantly, its memory care unit. We couldn't be happier. Here's why I chose them.First, I spoke to a lot of professionals in the field, friends, and colleagues when the (somewhat frantic) search began and was surprised how many had parents or knew friends' parents who lived at ICHB and they all raved about it. That was a great first sign.Second, it's locally owned and operated and is not part of a national franchise, so it feels less corporate and more home-y than other facilities with a wonderful focus on the residents. At the same time, it's an expansive 8-acre campus with a range of living options and is beautifully manicured with gorgeous trees, flowers, paths, both indoor and outdoor seating areas, a beautiful second floor library with big picture windows, and a dining room with beautiful views of the water and mountains.Third, high staff turnover in this business is pretty common. So I was pleasantly surprised to learn how many staff members have been with ICHB for 10 or 20 years or longer. It's a testament to how the company treats its staff. Personally, it's important that the folks who are looking after my Mom like what they do, care about the residents, and that the relationships she builds will be lasting. This is especially important for those with memory problems. I've spent quite a bit of time interacting with staff over the past five or six months and continue to be impressed by how caring, helpful, and personally invested they all are.Fourth, ICHB is a great choice if you have a parent who wants to find a place to retire and age in place. Three options are available: 100% independent living in studios, one-bedroom or two-bedroom apartments; independent living with assisted living services added as needs increase; and memory care. The last thing I wanted for my Mom was to move her into a place only to have to move her elsewhere for memory care when the time came; I wanted more certainty and stability for her. ICHB was a great fit for this reason. When my Mom first moved in, she had a gorgeous, brightly lit studio apartment with a view of Puget Sound and the Olympics with trees right outside her window. Everything was new and clean. It was amazing! There were lots of planned activities, classes, social events, and options for staying busy, making friends, and pursuing hobbies (I receive regular courtesy emails with lists of planned and upcoming offerings). Given her needs at the time, we arranged for her to have assisted living services to provide her the extra help she needed. When her dementia progressed, the Nurse Director helped us transition her into ICHB's memory care unit, called the Terrace. The staff in the Terrace is experienced with Alzheimer's and dementia and know how to provide specialized support to the residents. Her days are filled with activities and she seems happier than ever.I recognize this has been a really long review (hopefully it won't be a tl;dr kind of thing) but I wanted to share this in the event it might be helpful to others who are where I was when our journey began. The thing that has made the most difference to me is the peace of mind I now have knowing that Mom is being well taken care of, is happy, and that if either she or I ever need anything, the staff at ICHB is there for us.

Carol A.

2021-05-18

Terrible place!!!  I lived here and left because of the poor leadership skills of management and some department heads.  Food is not very good with a lot of it not edible.  The whole institution is dirty and not cleaned up by the lazy housekeeping department.  You are charged for every little thing and some people working there speak very little English so there is a communication problem which I found to be a big problem.  Residents needs are not taken care of in a timely manner.  Staff turnover is high, and staff hide out in isolated areas to avoid doing their work or helping anyone.  I believe a lot of the staff have had no training in any job description whatsoever and have no clue of how take care of the elderly.  I wouldn't put anyone in this place.  It should be checked out by the Department of Health at a time when this place doesn't know before hand that they are going to be audited!!!

L L.

2021-01-26

WOW...is all I can say! My grandparents moved to Ida Broadview about 2 years ago and the whole family couldn't be happier. The activities, food, and hotel-suite like rooms make this place feel like a resort rather than an assisted living facility. Most importantly, my grandparents haven't felt a loss of independence. Pre-Covid, they were still able to be very independent outside the facility, which greatly improved their transition. Since covid, they've been obviously much more restrictive, but I'm very impressed with how management reacted and handled safety protocols to keep residents safe. Ida is far from my idea of what an assisted living facility would look like, and I would encourage everyone to check it out for their own family.

Margaret M.

2020-08-27

I have it on good authority that the food, once a highlight has gone downhill. Residents are afraid to complain .  Covid has become a lame excuse for skimping and demonstrating no creativity towards maintaining quality of life for these poor isolated seniors who have no voice. Ordinarily there would be five stars but they don't deserve it.

jacki c.

2019-12-30

We moved our mother  and father to Ida Culver 11 years ago. My father passed away sadly after a year of being there and my mother lived independently until last year. She had a hard adjustment at first, but made friends and enjoyed a  place where we thought she could call home as she aged. She was 5 minutes from my brother,son and myself.Although a lovely and comfortable place, there are several misgivings.My mother fell a few times and they called 911...they never called us until she was going into surgery.Last year my mother fell, they called 911 and then again never called us until a nurse from there the next day called to say"I think you should know" It turned out my mother had a broken back and after an 8 hour wait in the ER, she finally was admitted to the hospital. Surgery followed and she was admitted to Ida Culver rehab. After 2 weeks we were informed that they could not care for her and we would have to get 24/7 care for her at the tune of $800 a day IN the rehab center.We finally had a conference with the caretakers including nurses, OT, social worker etc. and in the most insensitive manner  with our Mother sitting there, informed us that my Mom could not stay in the independent apartment  unless she had 24/7 care. Not only was she paying $7500 to live there, but it would be an additional $800 a day.Ida Culvers website is misleading. They provide assisted living, but if you fall which many elder people do, they literally kick you out, which they did. We since have learned of other families who have dealt with this same policy.We moved our Mother to another facility and she has suffered mentally and emotionally because of the disruption ,loss of friendships, and familiarity.We have learned a lot about continuum care which Ida Culver does not provide. Make sure you do your research before you place a loved one in a facility.

Doug F.

2019-07-10

My parents are very happy with their accommodations and the services they receive at your facility but I want to especially recognize and appreciate the work of Kim Evans and crew who facilitate the Broadview Club.My Dad suffers from Dementia and Kim and her colleagues have drawn him out and engage him in activities that make him happy.Not only that, Kim has kept us apprised of their activities and involvement - believe me, this only enhances their overall experience and our confidence in Ida Culver.Each week I look forward to asking my Dad about the Broadview Club activities and hearing about the fun he had.Thank you for providing this service - I hold in high esteem people like Kim Evans who have the gift of loving and serving the elderly.

Donna A.

2019-03-21

My mother lived at Ida Culver Rehabilitation for over a month and I was with her much of that time.  I was very pleased about the care she received there, especially the "care conferences" which included me, the scheduled rehabilitation that she received, and the follow up calls that were made.  The staff handled themselves very professionally and seemed to be attuned to my mothers condition and needs.The only hesitation I have is the lack of response whenever my mom beeped for help.  Staff people would walk by but sometimes did not respond to her for over 20 minutes.  I can understand that they may be helping others or simply do not jump each time a patient is calling, but I feel strongly that this should be well explained to the patient and to the family caregiver, so that we at least know what to expect.

Robert G.

2018-02-28

Once I reached the decision to move to a retirement community, I drew up a list of "must-have" criteria as a guide in my efforts to identify an active retirement community in the Seattle area offering both independent living as well as the availability for assisted living and skilled nursing care, when and if needed. My search ended with my first visit to Ida Culver House Broadview (ICHB). Any attempt to describe the many wonderful features of ICHB would be redundant to the information available on its website at eraliving.com, which offers up-to-date highlights of the community at large, including its eight-acre professionally maintained campus and the cheerful and tasteful décor throughout its extensive interiors.However, any review of ICHB would be incomplete that fails to mention two features which heavily influenced my selection of this wonderful community as my future home. First of all, the quality and variety of the food are, meal after meal, on a par with the best restaurants and served in a beautifully decorated dining room, a far cry from the institutional atmosphere and mediocre food found in some other communities visited during my search.  Just as importantly, the service is above average not only in the dining room but also in the day-to-day upkeep of the common areas which without a doubt results from the very caring oversight by a   pro-active and exceptionally qualified management team. By assuring residents independent living as well as accommodating assisted living and skilled nursing arrangements in one's own apartment, if needed, ICHB offers in my view favorable odds for spending one's remaining years in a safe, pleasant and caring environment, with the possibility of never having to move again.Bob G.ICHB Resident

Stanley W.

2017-08-23

During the past two years ICHB has raised its rents by 10 % plus while the overall cost of living has increased about 2.6%,   The residents (we wouldn't be here otherwise) are too old or infirm to move.  On the other hand, the staff are very friendly and helpful, and the physical facilities, though they could do with an upgrade, are attractive.

Robert S.

2017-05-25

Delighted - For the past 3 years our Mother has enjoyed the loving and professional care and attention of the staff at the Ida Culver House Broadview.  Our Mother requires 24/7 special attention do to her alltimer disease, yet we have not had one worry or concern - We are very happy with all the service our Mother receives and highly recommend ERA Living!

Marcia L.

2017-01-04

Our mother received wonderful care from the moment she arrived at the Ida Culver House First Floor Health Center.  We appreciated the amazing care from all the caretakers who were always so accommodating of our mother and our family. She celebrated her 92nd birthday there, and because of the great Physical Therapy and daily care she was able to return to her home. We are so thankful for all the caring and thoughtful people there!

Entela L.

2016-12-16

My father is at Ida Culver House Broadview. This place is very close to my heart and all my family's heart. Following a fall injury, my Dad moved in ICHB in Health Care Center 1, skilled nursing facility at the first floor. The whole staff reflects care, respect, and treats residents with dignity. I am grateful to share my father with this place that I trust and see how and what they do. There are activities all the time to keep residents stimulated in the level of their abilities. Surrounded is adjusted to their needs and all safety precaution. With a nonstop love and energy, staff is alert and responsive. Occupational therapy and physical therapy are all the time close to resident. PT and OT continuously do update training for residents and staff for a new level of care appropriate to the new needs of care. I go to meet and visit my father in different hours of the day and night.  Impressively the care is unchangeable with the same high quality of care during 24 hours of the day.  My father does not have a foul odor or have neglected appearance. But my father has a severe dementia and communication issues. The staff amazes me with their creativity to reach and help my dear Dad. When I meet my father, I am relieved that he is in such good hands.  Everyday I learn from these staff how they treat and care. I was impressed when I learned the longevity of the employees of the unit; 18, 20, 25 years. It is like a family that they love what they do and truly put their hearts in it. With confidence I say loud that ICHB do more and better than I and my family could do for my father. They are truly heroes for what and how they do. Thank you from my heart to the staff;  Chris, Jennifer, Tek, Ken, Petra, Saed, Berook, Espi, Katherine, Karen, Billy, Rawa, Megan and special smiley and caring June.. Long list, hard to stop... Thank you from my heart for all what and how you do.

Grateful M.

2016-12-14

I feel very blessed to write this review for my grandfather, who is 99 years old. Ida Culver House Broadview's Healthcare Center is beyond reproach. It is not often that you have staff with longevity and who care about what they do daily. At Ida Culver House they have staff that has been working the memory unit for over 20 years! This is unheard of. I watch the staff with my grandpa and there is such loving care provided. They not only attend to his personal needs, they attend to my entire family's needs. They watch out for my 94 year old grandmother who still lives on her own and visits daily. They check in with me to see how I'm doing as my grandparents begin to decline. The memory unit at Ida Culver house is not just a memory unit. It is a home for everyone who lives and works there.

Carl P.

2016-06-05

After a couple of days in the hospital with a broken right arm my 93 year old father was advised by his Insurance Provider to return home where they suggested he could receive physical therapy.  Our family believed he should be admitted into a Skilled Nursing and Rehabilitation setting due to his age, the fact he lives alone, he is right handed, and he was suddenly dealing with balance issues associated with his injury causing him to be a fall risk.  Because it was obvious he would have been unable to perform activities of daily living at his home, when he was denied coverage for a bed in a facility, he had no choice but to self-pay for one.  During his stay at the Rehabilitation wing at Ida Culver the staff submitted requests for walking, bathing, toileting, dressing, feeding and other support in addition to the Insurance Provider's original plan to give some limited physical therapy.  The new requests were subsequently determined necessary and approved.  In addition, we later wrote and won an Appeal overturning the Provider's decision not to cover the basic cost of the room.  We feel the professionalism, experienced care and guidance my father received at Ida Culver was instrumental in influencing the Insurance Provider to adjust their initial inadequate plan to one that was more appropriate.  Our family owes a debt of gratitude to the Nurses, Therapists and entire Staff at Ida Culver which is why we have the highest regard for everyone who works there.

Big_Ouchy

2021-07-01

I was with my friend visiting his grandpa, he likes to visit him as often as he can with work in the way, and I have no idea who it was but if im going to be honest it looked like a maintenance man. I believe he was about 50 and his name was Ray or something, it was tough to hear. I have never heard anyone be so loud and verbally abusive in a work environment, especially in a retirement home. Although I may have been a little nosey but I turned around the corner and I could hear him yelling at the staff and I asked my friend's grandpa on how long he's worked here. Because if I'm gonna be honest no one with that sort of toxicity and negative impact in a work area should even be there, that just forces unnecessary drama. It seemed like he's like this to the staff from what my friend's grandpa told me.

Michelle Rosenthal

2021-07-01

My Mom was diagnosed with mild vascular dementia several years ago. For years she was able to live completely independently, but with time, her disease progressed to the point where we decided that she would do better in a supportive community. But where to move her? The choices seemed overwhelming.Over the years I've had experiences with a wide range of retirement communities, rehabilitation facilities, nursing homes, etc. involving family and friends, so I'd seen both the best and others I wouldn't wish on anyone. This experience was really helpful, because when Mom could no longer live on her own, I already had an idea about what I wanted for her. We ultimately selected IDA CULVER HOUSE BROADVIEW for its reputation, range of services, location, gorgeous campus, and most importantly, its memory care unit. We couldn't be happier. Here's why I chose them.First, I spoke to a lot of professionals in the field, friends, and colleagues when the (somewhat frantic) search began and was surprised how many had parents or knew friends' parents who lived at ICHB and they all raved about it. That was a great first sign.Second, it's locally owned and operated and is not part of a national franchise, so it feels less corporate and more home-y than other facilities with a wonderful focus on the residents. At the same time, it’s an expansive 8-acre campus with a range of living options and is beautifully manicured with gorgeous trees, flowers, paths, both indoor and outdoor seating areas, a beautiful second floor library with big picture windows, and a dining room with beautiful views of the water and mountains.Third, high staff turnover in this business is pretty common. So I was pleasantly surprised to learn how many staff members have been with ICHB for 10 or 20 years or longer. It's a testament to how the company treats its staff. Personally, it's important that the folks who are looking after my Mom like what they do, care about the residents, and that the relationships she builds will be lasting. This is especially important for those with memory problems. I've spent quite a bit of time interacting with staff over the past five or six months and continue to be impressed by how caring, helpful, and personally invested they all are.Fourth, ICHB is a great choice if you have a parent who wants to find a place to retire and age in place. Three options are available: 100% independent living in studios, one-bedroom or two-bedroom apartments; independent living with assisted living services added as needs increase; and memory care. The last thing I wanted for my Mom was to move her into a place only to have to move her elsewhere for memory care when the time came; I wanted more certainty and stability for her. ICHB was a great fit for this reason. When my Mom first moved in, she had a gorgeous, brightly lit studio apartment with a view of Puget Sound and the Olympics with trees right outside her window. Everything was new and clean. It was amazing! There were lots of planned activities, classes, social events, and options for staying busy, making friends, and pursuing hobbies (I receive regular courtesy emails with lists of planned and upcoming offerings). Given her needs at the time, we arranged for her to have assisted living services to provide her the extra help she needed. When her dementia progressed, the Nurse Director helped us transition her into ICHB's memory care unit, called the Terrace. The staff in the Terrace is experienced with Alzheimer's and dementia and know how to provide specialized support to the residents. Her days are filled with activities and she seems happier than ever.I recognize this has been a really long review but I wanted to share this in the event it might be helpful to others who are where I was when our journey began. The thing that has made the most difference to me is the peace of mind I now have knowing that Mom is being well taken care of, is happy, and that if either she or I ever need anything, the staff at ICHB is there for us.

Ann Woodward

2021-01-01

Taking good care of my dad. No Covid at the Broadview campus.

jeff doty

2021-01-01

my mom has been there 6 monthes now. Very good care. Clean. Food ranges from decent to very good. Grounds and bld maint very good. I would reccomend.

Cynthia

2020-01-01

So I left my forthcoming and honest review of ICHB nursing home. I was trying to do an edit on it to say that the owner posted one of those "online lip service responses" is what I call them, but my edit button didn't pop up. I did in fact leave a message and naturally, no return phone call. I'm just letting you know, the response from the owner was "for show" for the public. sad!

cynthia Gutierrez

2019-01-01

My father was in Ida Culver Nursing home and it was the most horrible experience of my life!!! I had to file several complaints against them and ultimately I was forced to move him after their horrid treatment. They were very covert in their actions. All the way from the Administrator Brittany Peterson down to some additional staff members. One staff member who no longer works their told me they were to notify the managers and admin when I came in the building. They knew I was not happy about my dad's treatment and lack of care and they knew I was watching what they were doing. After a long awaited time, the State finally cited them according to the state. Brittany Peterson is one of the worst people I have ever known. Hiding behind her smile is a woman who is all about the money! Sadly, my sister Linda C. works at AlJoya on Mercer Island doing and she said "it is evil in there."