Hilltop Manor Health And Rehabilitation Center

Positive Feedback:

• Staff described as helpful and compassionate, providing quality care despite the facility's appearance.
• Physical therapy services praised for dedication and effectiveness, significantly improving a resident's mobility.
• Positive remarks about the leadership's genuine care for the facility and its residents.
• Employee satisfaction noted, with a mention of being well-treated and loving the interaction with residents.

Negative Feedback:

• Several reviews criticize the facility's cleanliness and state of repair, mentioning a need for major cleanup and renovation.
• Complaints about a pervasive smell, dust, dirt, and a rodent problem.
• Staff, including nurses and housekeeping, described as overwhelmed and overworked.
• Reports of disrespectful and rude staff, with some reviews highlighting poor attitudes and lack of professionalism.
• Concerns raised about the handling of residents' clothing and personal care.
• Issues with housekeeping practices, including inadequate training and disrespectful treatment of new staff, particularly concerning racial respect.
• Allegations of neglect and improper care, including unclean living conditions and inappropriate behavior from staff towards residents.

Mixed Feedback:

• Interest in employment opportunities and inquiries about payment schedules for housekeeping roles.
• Difficulty in accessing educational programs, such as the CNA Class, with one individual waiting for two years without a response.