Call for pricing and availability: (800) 780-8101

Hillside Center

810 South Broom St., Wilmington, DE 19805

Based on 14 reviews


Services and Housing Options

Nursing Home, Respite, Rehabilitation

Estimated Pricing

Studio
Estimated $7,484

Call for pricing and availability

(800) 780-8101

Hillside Center Description

Our mission is to provide high-quality services and compassionate care that make a real difference in the lives of our patients. Complete Care at Hillside is located in Hillside, Delaware, a short distance from hospitals and medical centers.

At Hillside, we provide comprehensive care that meets the mental, physical, social and spiritual needs of our residents. Our activities are designed with their preferences in mind, and we provide the dedication and respect they deserve. Our residents are our primary focus, and we strive to provide the best possible care for them.

Hillside Center is located 1.4 miles from Wilmington, a large town with a population of 71,948. Other nearby cities and towns include Elsmere, Wilmington Manor, Edgemoor and New Castle. The community is in a lower-middle class neighborhood where the average income is $47,885, 64% of the country has a higher median income.

This community provides Nursing Home Care, Respite Care and Rehabilitation and has Studio and Suite apartments available. Studio apartments start at an estimated $7,484 a month, while the average cost of Nursing Home Care is $7,431 in Wilmington, $8,088 in DE, and $7,090 in the United States. These prices are estimated. Hillside Center is a member of a larger group of communities called Genesis HealthCare. Hillside Center is ranked 14 out of 25 communities in Wilmington and is ranked 40 out of 61 communities in DE.

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Health

physiatry services

therapists

hospice care

dementia care

wound care

total parenteral nutrition

vision care

x-ray

dialysis care

occupational therapy

joint replacement

psychiatric services

speech therapy

dietary service

orthopedic rehabilitation

pharmaceutical delivery service

iv therapy

shortstay care

nursing staff

dental care

pain management

respite care

nursing care

podiatry care

ventilator care

rehabilitation therapy

physical therapy

audiology care

dietary and nutrition needs management

colostomy care

care management

medication management

bariatric specialties

individual treatment plans

registered nurses

on-site medical director

attending physicians

Activities

recreation activities

cultural, educational, religious and social activities

Dining

in-room dining options

restaurant-style dining

family dining room

always available menu

Services

housekeeping

coordinated transportation

discharge planning

Amenities

spacious rooms

private balcony/ porch / patio

laundry facility on-site

individual climate control

beauty salon / barber services

fireplace in living room

transitional care unit

private bathroom

cable television

activity room

computer with internet access

business office

telephone

wireless internet

alarm system to aid in the security of residents with cognitive deficits

fully air conditioned

comfortable common and lounge areas to gather with friends and family

Pets

pet therapy

Information from Centers for Medicare & Medicaid Services

This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 5 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 4-star long-stay rating. Additionally, within its staffing rating, this facility received a 5 star registered nurse rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 11/14/70 and is run by a for profit organization. It is a large-sized nursing community with 106 nursing beds. Currently, there are 88 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically. The community is a continuing care retirement community which is a community where there are multiple levels of care at a single location. Typically these communities have 3-4 levels of care including independent living, assisted living, memory care, and nursing care.

Alerts from Centers for Medicare & Medicaid Services

This facility has not been given a health inspection within the last 2 years. The facility has had 2 substantiated complaints reported in the last 3 years that resulted in a citation.

Staffing Metrics

This Facility
State Average

Reported Nurse Aide Staffing Hours per Resident per Day

1.63
2.1

Reported LPN Staffing Hours per Resident per Day

0.98
0.93

Reported RN Staffing Hours per Resident per Day

0.89
0.98

Reported Licensed Staffing Hours per Resident per Day

1.87
1.84

Reported Total Nurse Staffing Hours per Resident per Day

3.5
3.88

Reported Physical Therapist Staffing Hours per Resident Per Day

0.03
0.08

Long Stay Metrics

This Facility
State Average

Percentage of high risk long-stay residents with pressure ulcers

8.09
6.2

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

97.11
98.1

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

99.44
98.84

Percentage of long-stay residents experiencing one or more falls with major injury

0
3.25

Percentage of long-stay residents who have depressive symptoms

2.18
1.96

Percentage of long-stay residents who lose too much weight

5.98
5.87

Percentage of long-stay residents who received an antianxiety or hypnotic medication

21.92
20.18

Percentage of long-stay residents who received an antipsychotic medication

14.55
11.66

Percentage of long-stay residents who were physically restrained

0
0

Percentage of long-stay residents whose ability to move independently worsened

36.54
26.3

Percentage of long-stay residents whose need for help with daily activities has increased

16.87
15.61

Percentage of long-stay residents with a catheter inserted and left in their bladder

0.27
0.44

Percentage of long-stay residents with a urinary tract infection

0.99
1.91

Percentage of low risk long-stay residents who lose control of their bowels or bladder

35.96
51.85

Number of hospitalizations per 1000 long-stay resident days

4
1.75

Number of outpatient emergency department visits per 1000 long-stay resident days

2.83
1.13

Short Stay Metrics

This Facility
State Average

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

88.89
88.35

Percentage of short-stay residents who made improvements in function

82.98
75.05

Percentage of short-stay residents who newly received an antipsychotic medication

1.26
1

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

91.56
90.7

Percentage of short-stay residents who had an outpatient emergency department visit

10
8.74

Percentage of short-stay residents who were rehospitalized after a nursing home admission

18
20.72

Healthcare Near Hillside Center

Hillside Center is close to a wide range of health providers including hospitals, pharmacies and dentists. The closest hospital is Saint Francis Healthcare which is 0.8 miles away, but there are also other hospitals in the area including Veterans Affairs Medical Center Wilmington, and Delaware Psychiatric Center. Pharmacies close by are Rite Aid which is 0.7 miles away, CVS Pharmacy, and Walgreens. Have to go to the dentist? Options include Kirkwood Dental which is 3.5 miles away, Wahl Family Dentistry, and Main Street Dental.

Surrounding Area

Hillside Center is also close to a range of restaurants, culture, shopping and parks. Looking to go out to eat or order takeout? Order Chinese at No 1. China, seafood at Joe's Crab Shack or tapas at bardea food & drink. Love the arts? Head on over to World Cafe Live, Grand Opera House, or Wilmington Drama League. Enjoy shopping? Spend some time at Independence Mall, Christiana Mall, or Concord Mall. Looking for a park to relax at? Enjoy the outdoors at Pulaski Park, Kosciuszko Park, or Canby Park.

Weather

Weather in the area consists of an average of 147 days of rain, 18 days of snow and 199 days of sun and the total precipitation is around 2.0 inches a year. The region reaches a high of 81°F in the summer and 35°F in the winter, with an average temp of 58.6°F throughout the year. The average humidity is 70.8%, with max winds averaging around 11.0 mph.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Disclaimer

My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Reviews

General Staff Rating
Based on 4 total reviews
Care Staff Rating
Based on 7 total reviews
Food Staff Rating
Based on 2 total reviews
Cleanliness Rating
Based on 2 total reviews
Activities and Services Rating
Based on 1 total reviews
shunida LeGrande
2021-12-25

1.0 rating


Horrible think twice before you go here all they do is Lie. The food is worse than hospital food, they feed everyone the same thing for lunch and dinner. I went here for quote on quote rehab when in reality I barely received the time Medicare covered. Definitely should have gotten out of bed everyday but it was always sn excuse

Spaqueen 50
2021-07-01

5.0 rating


Jean Roberts
2021-04-01

5.0 rating


Very good

Ralph Eaton
2021-01-01

4.0 rating


I'm grateful for my stay at Hillside. Ruth the Administrator, Tara in Activities, Sara the Admissions Director, PT/OT and Speech therapy, Nurses and CNA's (Zita, Ayub, Ernestine, James, Lydia) made my stay more comfortable and fun to be there. You are awesome and kind people. When I came to the facility I was physically unable to do a lot but with their help I became almost like my old self. Thanks again for showing me love!

Kevin Rosciolo
2021-01-01

5.0 rating


Came into Hillside barely able to use my left leg. Now I'm walking and almost recuperated. The PT staff was great and very personable. Nurses there were very supportive in caring for my needs. The management staff was professional and was there if I ever needed them. Let me not forget about the CNA's, they were phenomenal and amazing especially Angel, James and Brittney. I highly recommend this place! Thank you Hillside!

Sara McDowell
2021-01-01

5.0 rating


Lonnie Vickers
2020-01-01

5.0 rating


The staff is friendly and always willing to help. The place is very clean and well taken care of. They have alot of different activities to get involved in. I would highly recommend this place.

Worton4Congress
2020-01-01

1.0 rating


My dad was having hallucinations and they took no action. I had to get the nurse to call the attending physician who did not even come to check on him. We took him by ambulance to the hospital. When he soiled his protective cover in the bed, we were told it could not be replaced as they only wash them once a day. I guess they they keep any spares for something that happens all the time with older patients - a total dump and not worthy of caring for your loved ones.

Catherine E
2020-01-01

1.0 rating


Please don't send your loved ones there, even if it is for rehab like my father. They said my father had a stage 2 bedsore at the care plan meeting. Turns out it was a stage 4 bedsore that had gone down to the bone and my father went septic. I called the state and they got a slap on the wrist...smh. Needless to say after the surgery to remove dead tissue, we brought my father home.Most staff are belligerent and could care less about the residents. Higher ups are not much better. They all play pass the buck. Not worth seeing your loved ones suffer.

sb 35
2019-01-01

1.0 rating


THIS PLACE DESERVES LESS THAN 1 STAR.. THE WORKERS ARE RIDICULOUS THEY ARE LAZY AND RUDE. I HOPE SOMEONE READS THIS FROM GENESIS AND GETS BACK TO ME. YOU ALL SERIOUSLY NEED TO BE REPORTED

Raina Sutton
2019-01-01

4.0 rating


Sharmin Miller
2019-01-01

2.0 rating


Dont know who said 2 stars!!!! NO I DIDNT!!! Horrible Horrible place. NEGELECTFUL...IRRESPONSIBLE. & UNTRUTHFUL...almost lost my mother there...bunch of girl standing around on their phones..food cold..clean linen limited..give pt. No personal hygiene care on regular basis...jus. Sad..###Inspectors need!###

Caitlin W
2019-01-01

5.0 rating


My mother is here after having a surgery. They cut her medication and she was in an extreme amount of pain and constantly calling crying. I called the director of nursing who was extremely understanding and took care of my mom RIGHT away!! She personally told me she doesn't want ANYONE at her facility uncomfortable... wow what an amazing woman!! Thank you Mrs. Pietlock!!

Jennifer Hutchinson
2019-01-01

5.0 rating


Health and Fire Safety Deficiencies

The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

Scope
Severity of Deficiency Isolated Pattern Widespread
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

Fire Safety Deficiencies

Survey Date Correction Date Letter Category Description
2018-01-12 2018-02-14 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
2018-01-12 2018-02-14 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
2016-12-02 2017-01-23 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
2016-12-02 2017-01-23 E Gas, Vacuum, and Electrical Systems Deficiencies Meet other general requirements that are deficient.

Health Safety Deficiencies

Survey Date Correction Date Letter Category Description
2020-12-21 2021-01-11 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
2019-01-16 2019-03-06 D Quality of Life and Care Deficiencies Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
2019-01-16 2019-03-06 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
2019-01-16 2019-03-06 E Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
2019-01-16 2019-03-06 D Nursing and Physician Services Deficiencies Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
2019-01-16 2019-03-06 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
2019-01-16 2019-03-06 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
2019-01-16 2019-03-06 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
2019-01-16 2019-03-06 D Administration Deficiencies Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
2019-01-16 2019-03-06 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
2019-01-16 2019-03-06 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
2019-01-16 2019-03-06 E Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
2019-01-16 2019-03-06 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
2019-01-16 2019-03-06 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
2019-01-16 2019-03-06 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
2020-05-07 2020-06-02 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
2018-01-23 2018-05-02 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
2018-01-23 2018-05-02 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
2018-01-23 2018-05-02 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
2018-01-23 2018-05-02 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
2016-12-05 2017-01-23 E Environmental Deficiencies Provide housekeeping and maintenance services.
2016-12-05 2017-01-23 D Resident Assessment and Care Planning Deficiencies Allow residents the right to participate in the planning or revision of care and treatment.
2016-12-05 2017-01-23 E Quality of Life and Care Deficiencies Provide necessary care and services to maintain or improve the highest well being of each resident .
2016-12-05 2017-01-23 D Quality of Life and Care Deficiencies Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
2016-12-05 2017-01-23 D Quality of Life and Care Deficiencies Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
2016-12-05 2017-01-23 D Pharmacy Service Deficiencies Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
2016-12-05 2017-01-23 D Environmental Deficiencies Make sure that a working call system is available in each resident's room or bathroom and bathing area.

Transportation

Wilmington
1.0 miles away

Train

Bus Stops

Wilmington Greyhound Terminal

1.0 miles away

4

1.9 miles away

22;25

3.4 miles away

DART Bus Stop

3.4 miles away

2;35

3.8 miles away

Places of Worship

Saint Hedwig's Roman Catholic Church

0.3 miles away

Wilmington Friends Meeting House

0.9 miles away

Saint Anthony of Padua Roman Catholic Church

1.0 miles away

Asbury Methodist Church

1.1 miles away

Grace United Methodist Church

1.1 miles away

Supermarkets

Save-A-Lot

0.4 miles away

Fresh Grocer

0.6 miles away

Brown Bag

1.4 miles away

Acme

1.4 miles away

La Consentida II

3.2 miles away

Banks

Artisans’ Bank

1.2 miles away

Santander Consumer Bank

1.2 miles away

Citizens Bank

1.4 miles away

M&T Bank

1.8 miles away

PNC Bank

2.2 miles away

Nearby Senior Living in Wilmington

Nearby Senior Living in Delaware

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