📞 Call for pricing and availability: (800) 780-8101

Hillside Center

810 South Broom St., Wilmington, DE 19805


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Services and Housing Options

Memory Care, Nursing Home, Respite Care, Rehabilitation

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(302) 652-1181

Estimated Pricing

Studio
Estimated $6,351

Price Comparison

  • Average City Price: $6,593
  • Average State Price: $6,848
  • Average National Price: $5,673
  • Hillside Center Description

    Our driving purpose is to make a real difference in the lives of our patients, by providing high-quality services and compassionate care every day. Complete Care at Hillside is located at 810 S. Broom Street in Hillside, Delaware. Our convenient location is a short distance from hospitals and medical centers.

    Complete Care at Hillside meets the mental, physical, social and spiritual needs of our residents with activities designed with their preferences in mind. When you or a loved one enters our building, you receive the dedication and respect you deserve and remain our primary focus while here.

    For pricing & availability call (800) 780-8101

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    Community Reviews

    7.6
    Hillside Center
    Based on My Caring Plan's proprietary scoring, including 33 reviews across the web

    Ranking

  • Ranking in City: 20 out of 32 communities in Wilmington
  • Ranking in State: 51 out of 81 communities in DE
  • Facility and Grounds B

    Care A

    Staff A

    Cleanliness B

    Employee Reviews

    5.4
    Genesis HealthCare
    Based on My Caring Plan's proprietary scoring, including 1256 reviews across the web

    The following insights are from employees that work in Delaware

    Employee Pay B

    Employee Staff C

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers expressed gratitude for the care and support received, highlighting the professionalism and kindness of the staff, including administrators, therapists, nurses, and CNAs.
    • Several reviewers noted significant improvements in their physical abilities thanks to the dedicated physical therapy staff.
    • The facility was praised for its cleanliness, friendly atmosphere, and the variety of activities available to residents.
    • Some reviewers specifically appreciated the efforts of the nursing director and other staff members in addressing concerns and ensuring the comfort of their loved ones.
    • One reviewer mentioned the importance of family visits and the approachability of the staff, suggesting that these factors contribute significantly to the quality of care.

    Negative Reviews:

    • Several reviewers criticized the facility for poor food quality, comparing it unfavorably to hospital food and noting a lack of variety.
    • There were complaints about the facility's response to medical issues, including serious accusations of neglect leading to severe health complications.
    • Some reviewers described the staff as unprofessional, lazy, and rude, with a particular emphasis on the lack of care and attention from CNAs.
    • Concerns were raised about the facility being understaffed and having a disregard for the wellbeing of patients.
    • One reviewer initially criticized the facility based on the actions of a single aide but later revised their opinion positively after discussing concerns with management.

    Mixed Reviews:

    • While many reviews praised the staff for treating patients like family and being good communicators, others found the charge nurse to be unprofessional and the overall staff attitude lacking.
    • The facility was both commended for its cleanliness and friendly staff by some, and criticized for being a joke with terrible attitudes and lack of help from aides by others.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Connect with a Free Senior Living Advisor

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    Health

    Long-Term Care

    Short-Term Care

    Physical, Occupational & Speech Therapies

    Orthopedic Rehab

    Audiology Care

    Colostomy Care

    Services

    Nursing Staff

    Registered Nurses

    On-Site Medical Director

    Activities

    Cultural, Educational, Religious And Social Activities

    Recreation Activities

    Pet Therapy

    Community Amenities

    On-Site Beauty Salon And Barbershop

    Lounges And Guest Areas

    Courtyard Gardens

    Laundry Facility On-Site

    Housekeeping

    Beauty Salon / Barber Services

    Room Amenities

    Well-Appointed Suites

    Spacious Rooms

    Private Balcony/ Porch / Patio

    Individual Climate Control

    Fireplace In Living Room

    Private Bathroom

    Dining

    3 Wholesome Meals Daily

    In-Room Dining Options

    Restaurant-Style Dining

    Always Available Menu

    Dietary Service

    Dietary And Nutrition Needs Management

    Transportation

    Coordinated Transportation

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 4
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: Nov. 14, 1970
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 106
    Total current residents: 93
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2018-01-12 2018-02-14 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2018-01-12 2018-02-14 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-01-19 2022-02-25 B Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-01-19 2022-02-25 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-01-19 2022-02-25 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-01-19 2022-02-25 D Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    2022-01-19 2022-02-25 D Nutrition and Dietary Deficiencies Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    2022-01-19 2022-02-25 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-01-19 2022-02-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-01-19 2022-02-25 E Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2019-01-16 2019-03-06 D Quality of Life and Care Deficiencies Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    2019-01-16 2019-03-06 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-01-16 2019-03-06 E Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-01-16 2019-03-06 D Nursing and Physician Services Deficiencies Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    2019-01-16 2019-03-06 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-01-16 2019-03-06 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2019-01-16 2019-03-06 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-01-16 2019-03-06 D Administration Deficiencies Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
    2019-01-16 2019-03-06 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2019-01-16 2019-03-06 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2019-01-16 2019-03-06 E Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2019-01-16 2019-03-06 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-01-16 2019-03-06 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-01-16 2019-03-06 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-21 2021-01-11 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2018-01-23 2018-05-02 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-01-23 2018-05-02 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-01-23 2018-05-02 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-01-23 2018-05-02 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-01-23 2018-05-02 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2018-01-23 2018-05-02 D Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2018-01-23 2018-05-02 E Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.

    What is in the Neighborhood

    General Area Overview
    • The closest city is Wilmington which is 1.4 miles away and has a population of 71,948 (large town).
    • The average income is $45,063, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 81
      • Low Temperature: 35
      • Average Temperature: 58.6
      • Day Breakdown: The area gets 147 days of rain, 18 days of snow and 199 days of sun
      • Precipitation: 2.0 inches a year

    Demographic Overview
    • The median age is 36.4 years old, high compared to other cities.
    • 4.26% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 4.64% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 1% Asian, 58% Black or African-American, 7% Hispanic or Latino, and 31% White.

    Health and Safety Overview
    • The crime rate is 11.05 per 100 people which is very high compared to other cities.
      • Violent Crime: 2.88 incidents per 100 people
      • Property Crime: 5.83 incidents per 100 people
      • Drug-Related Crime: 0.98 incidents per 100 people
    • The average life expectancy in zip code is 77.77 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 41.0, Moderate Days 19.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Save-A-Lot
    0.4 miles away
    Fresh Grocer
    0.6 miles away
    Brown Bag
    1.4 miles away
    Acme
    1.4 miles away
    La Consentida II
    3.2 miles away

    Transportation

    Wilmington
    1.0 miles away

    Bus Stations

    Wilmington Greyhound Terminal
    1.0 miles away
    4
    1.9 miles away
    22;25
    3.4 miles away
    DART Bus Stop
    3.4 miles away
    2;35
    3.8 miles away

    Banks

    Artisans’ Bank
    1.2 miles away
    Santander Consumer Bank
    1.2 miles away
    Citizens Bank
    1.4 miles away
    M&T Bank
    1.8 miles away
    PNC Bank
    2.2 miles away

    Hospitals

    Saint Francis Healthcare
    0.8 miles away
    Veterans Affairs Medical Center Wilmington
    1.8 miles away
    Delaware Psychiatric Center
    2.3 miles away
    Nemours/Alfred I. duPont Hospital for Children
    2.8 miles away
    Rockford Center: Gupta Saurabh MD
    5.6 miles away

    Pharmacies

    Rite Aid
    0.7 miles away
    CVS Pharmacy
    1.3 miles away
    Walgreens
    1.5 miles away
    Market Street Pharmacy
    1.8 miles away
    Walmart Pharmacy
    2.6 miles away

    Dentists

    Kirkwood Dental
    3.5 miles away
    Wahl Family Dentistry
    3.7 miles away
    Main Street Dental
    5.7 miles away
    Westwood Oral Surgery Associates
    5.9 miles away
    Popeck Family Dentistry
    6.0 miles away

    Parks

    Pulaski Park
    0.1 miles away
    Kosciuszko Park
    0.1 miles away
    Canby Park
    0.2 miles away
    Eddie Michaels Playground
    0.3 miles away
    Brown Park/Eddie Cihocki Field
    0.4 miles away

    Places of Worship

    Saint Hedwig's Roman Catholic Church
    0.3 miles away
    Wilmington Friends Meeting House
    0.9 miles away
    Saint Anthony of Padua Roman Catholic Church
    1.0 miles away
    Asbury Methodist Church
    1.1 miles away
    Grace United Methodist Church
    1.1 miles away

    Shopping

    Independence Mall
    3.2 miles away
    Christiana Mall
    5.9 miles away
    Concord Mall
    5.9 miles away
    Shoppes at Buena Vista
    6.6 miles away
    Beaver Brook Plaza
    7.2 miles away

    Culture

    World Cafe Live
    1.1 miles away
    Grand Opera House
    1.2 miles away
    Wilmington Drama League
    3.1 miles away
    Station Gallery
    3.1 miles away
    Arden Gild Hall
    6.6 miles away

    Restaurants

    No 1. China
    0.3 miles away
    China House
    0.4 miles away
    Del Pez Mexican Gastropub
    0.5 miles away
    Joe's Crab Shack
    0.6 miles away
    Iron Hills Brewery and Restaurant
    0.6 miles away

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    Google map of Hillside Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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