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Highland Palms Healthcare Center
7534 Palm Avenue, Highland, CA 92346
For Pricing & Availability
(800) 780-8101To Reach a Resident
(909) 862-0611Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Highland
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Highland
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Highland Palms Health Care Center has received mixed reviews from individuals who have had loved ones stay at the facility or have stayed there themselves. Some reviewers have praised the facility for its caring and professional staff, highlighting the kindness, understanding, and helpfulness of the team. They commend the facility for making patients feel comfortable and safe, and for providing excellent care and rehabilitation services. These positive experiences have led some to highly recommend Highland Palms for those in need of rehab or nursing care.
However, other reviews have raised serious concerns about the quality of care and management at Highland Palms. Some family members have reported neglectful treatment, including a lack of basic hygiene care and rehabilitation services, which in one case led to the development of bedsores. Concerns have also been raised about the facility's handling of COVID-19 protocols and communication with families, with one reviewer describing their experience as a nightmare.
Additionally, there are reports of the facility not being equipped to handle patients with specific needs, such as those with dementia, leading to inadequate care and inappropriate transfers without family knowledge. Some reviewers have also criticized the facility for not having essential medical supplies and for poor staff management, including instances of workplace bullying.
Despite these criticisms, there are testimonials from patients and family members who have had positive experiences, highlighting the facility's cleanliness, the friendliness of the staff, and the high level of care provided. Some have expressed gratitude for the support and rehabilitation services received, which significantly contributed to their recovery.
In summary, while Highland Palms Health Care Center has been praised for its dedicated staff and effective rehabilitation services, there are significant concerns about aspects of patient care, facility management, and communication that potential clients should consider.
Reviews
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Highland Palms Healthcare Center Videos
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Health
Community Amenities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 5
Health inspection rating: 4
Staffing rating: 2
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Jan. 1, 1973
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 99
Total current residents: 94
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-11-02 | 2022-11-17 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2022-11-02 | 2022-11-17 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2022-11-02 | 2022-11-17 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2022-11-02 | 2022-11-17 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-11-02 | 2022-11-17 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-05-09 | 2019-06-20 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-05-09 | 2019-06-20 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-06-21 | 2018-07-03 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2018-06-21 | 2018-07-03 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-06-21 | 2018-07-03 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-12 | 2023-04-18 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-08-31 | 2022-09-22 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-10-28 | 2022-12-15 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-10-28 | 2022-12-15 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2022-10-28 | 2022-12-15 | D | Resident Assessment and Care Planning Deficiencies | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. |
| 2022-10-28 | 2022-12-15 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-10-28 | 2022-12-15 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-10-28 | 2022-12-15 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2022-10-28 | 2022-12-15 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-10-28 | 2022-12-15 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-10-28 | 2022-12-15 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-04-13 | 2022-05-04 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-09-02 | 2021-09-02 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-03-07 | 2019-04-11 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2019-03-07 | 2019-04-11 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2019-03-07 | 2019-04-11 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-03-07 | 2019-04-11 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-03-07 | 2019-04-11 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-03-07 | 2019-04-11 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-03-07 | 2019-04-11 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-03-07 | 2019-04-11 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-03-07 | 2019-04-11 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-03-07 | 2019-04-11 | E | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-03-07 | 2019-04-11 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-05-17 | 2021-06-07 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-04-15 | 2021-04-26 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-11-30 | 2020-12-11 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2018-04-12 | 2018-05-24 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2018-04-12 | 2018-05-24 | F | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2018-04-12 | 2018-05-24 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-04-12 | 2018-05-24 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-04-12 | 2018-05-24 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-04-12 | 2018-05-24 | D | Administration Deficiencies | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| 2018-04-12 | 2018-05-24 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2018-04-12 | 2018-05-24 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-25 | $9,750 |
What is in the Neighborhood
- The closest city is Highland which is 0.8 miles away and has a population of 54,854 (large town).
- The average income is $67,582, which is high compared to other zip codes.
- Weather
- High Temperature: 87
- Low Temperature: 50
- Average Temperature: 67.9
- Day Breakdown: The area gets 42 days of rain and 322 days of sun
- Precipitation: 0.4 inches a year
- The average life expectancy in zip code is 78.17 years old, which is average compared to other zip codes.
- Air Quality: Good Days 27.0, Moderate Days 121.0, Unhealthy for Sensitive Groups Days 41.0, Unhealthy Days 20.0, Very Unhealthy Days 2.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Smart & Final
0.5 miles awayAlbertsons
1.0 miles awayStater Bros.
1.2 miles awayFood 4 Less
1.5 miles awayALDI
1.5 miles awayTransportation
Esri
4.0 miles awayTippecanoe Avenue
4.2 miles awayDowntown Redlands
4.3 miles awayUniversity of Redlands
4.7 miles awayBus Stations
5170
3.7 miles awayCarnegie
5.0 miles awayBanks
Arrowhead Credit Union
0.9 miles awayChase
1.0 miles awayBank of America
1.0 miles awayWells Fargo
2.1 miles awayArrowhead Community Credit Union
3.6 miles awayHospitals
Patton State Hospital
1.3 miles awaySaint Bernardine Medical Center
3.8 miles awayVA Loma Linda Ambulatory Care Center
4.0 miles awayLoma Linda University Behavioral Medicine Center
4.6 miles awayLoma Linda University Surgical Hospital
4.7 miles awayPharmacies
CVS Pharmacy
0.3 miles awayWalgreens
0.9 miles awayOutpatient Pharmacy
5.1 miles awayDon's Drugs - Good Neighbor Pharmacy
5.9 miles awayRite Aid
8.9 miles awayDentists
Pure Gold
4.5 miles awayLoma Linda Univ Dentistry & Orthodontics
5.7 miles awayDr. Hilda Yacoub
10.7 miles awayLuna Family Dental
11.1 miles awayDr. Scott Parker DDS
11.7 miles awayParks
City of Highland Community Park
0.4 miles awayHighland
0.5 miles awayCunningham Neighborhood Park
0.7 miles awayRick Speicher Family Memorial Park
1.4 miles awaySan Bernardino Soccer Complex
1.5 miles awayNone Found
Shopping
Carousel Mall
4.9 miles awayInland Center
5.4 miles awayPalm Plaza Moreno Valley
12.3 miles awayMoreno Valley Mall
12.7 miles awayVictoria Gardens
18.3 miles awayCulture
Lifehouse Theater
3.9 miles awayTom and Ann Peppers Art Center
4.5 miles awayBrown Amphitheater
4.6 miles awayRedlands Bowl
4.6 miles awayGreek Theatre
4.6 miles awayRestaurants
Kay's Cafe
0.3 miles awayJenny's Diner
0.3 miles awayOrchid Thai
0.3 miles awayBaker's
0.3 miles awayFarmer Boys
0.6 miles awayGet exact pricing & check availability
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Disclaimer
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