📞 Call for pricing and availability: (800) 780-8101

Highland Nursing Home

182 Highland Road, Massena, NY 13662

Independent Living Nursing Home Skilled Nursing Rehabilitation

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(315) 769-9956

Estimated Pricing

Studio
Estimated $4,585

Price Comparison

  • Average City Price: $5,688
  • Average State Price: $5,147
  • Average National Price: $4,181


  • Highland Nursing Home Description

    North Country Rehabilitation provides you and your loved ones with the finest in physical therapy and rehabilitative care. Our certified specialists are the best in their field at providing all manner of rehabilitative care, exercises, and occupational therapies to maximize quality of life.

    From acute care, to our care, to home… North Country Rehabilitation provides subacute care and rehab therapies to ease the transition on your journey home. At North Country Rehabilitation we go the extra step to help residents feel comfortable for those requiring long term stays.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Independent Living

    Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.

    View other Independent Living communities in Massena

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Massena

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Massena


    Community Reviews

    7.8
    Highland Nursing Home
    Based on My Caring Plan's proprietary scoring, including 28 reviews across the web

    Ranking

  • Ranking in City: 1 out of 2 communities in Massena
  • Ranking in State: 614 out of 1217 communities in NY
  • Facility and Grounds A

    Care A

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many residents and their families have had positive experiences, citing fantastic care, a family atmosphere, and highly attentive staff.
    • Several reviews highlight the excellent rehabilitation services, cleanliness of the facility, and the compassionate care provided to residents.
    • Community outreach and renovations have been praised for improving both staff and resident morale.
    • Staff members are described as going above and beyond, with specific commendations for their efforts during challenging times, including the COVID-19 pandemic.

    Negative Reviews:

    • Some reviews express disappointment with the level of staffing and care, mentioning a lack of system and attention to residents' needs.
    • Concerns about the treatment of staff and the overall management of the facility have been raised, including issues with payment and respect towards employees.
    • Communication with families and respect for patients' wishes have been criticized, with some families feeling left out of the care process.
    • There are alarming reports of neglect and mistreatment, with one review suggesting the facility should be shut down due to these concerns.

    Mixed Reviews:

    • The facility has received both high praise for its care and environment and criticism for its staffing and management practices.
    • While some reviews recommend the facility for its excellent care and staff, others caution against it due to negative experiences.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.


    Health

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    Nursing Rehab

    Nutrition and Exercise

    Wellness Planning


    Services

    Beauty/Barber Services


    Activities

    Activities

    Resident Council

    Recreation


    Room Amenities

    Homelike Atmosphere



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: None
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: Jan. 1, 1978
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 140
    Total current residents: 135
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 10
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $9750


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-07-02 2021-08-30 E Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2021-07-02 2021-08-30 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2021-07-02 2021-08-30 D Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2021-07-02 2021-08-30 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2021-07-02 2021-08-30 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2019-07-11 2019-09-08 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2019-07-11 2019-09-08 E Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2019-07-11 2019-09-08 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-07-11 2019-09-08 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-07-11 2019-09-08 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-07-11 2019-09-08 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2018-01-10 2018-03-09 E Egress Deficiencies Have exits that are accessible at all times.
    2018-01-10 2018-01-10 D Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2018-01-10 2018-01-19 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2018-01-10 2018-03-09 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2018-01-10 2018-03-09 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-01-10 2018-03-09 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2018-01-10 2018-03-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.
    2018-01-10 2018-03-02 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Fines

    Fine Date Fine Amount
    2018-01-10 $18,000
    2019-12-26 $102,667
    2021-07-02 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Massena which is 2.2 miles away and has a population of 10,629 (small town).
    • The average income is $53,542, which is low compared to other zip codes.
    • Weather
      • High Temperature: 73
      • Low Temperature: 20
      • Average Temperature: 46.7
      • Day Breakdown: The area gets 149 days of rain, 75 days of snow and 140 days of sun
      • Precipitation: 2.3 inches a year

    Click the button above to explore the neighborhood

    Supermarkets

    Hannaford's
    0.4 miles away
    BJ's Wholesale Club
    0.4 miles away
    Aldi
    1.7 miles away
    Walmart Supercenter
    1.9 miles away
    Price Chopper
    2.4 miles away

    Transportation

    Cornwall
    8.6 miles away
    Miniature Train Station
    10.6 miles away

    None Found

    Banks

    Seacomm Federal Credit Union
    1.5 miles away
    Massena Savings and Loan
    2.3 miles away
    NBT Bank
    2.4 miles away
    Scotiabank
    7.4 miles away
    CIBC
    7.5 miles away

    Hospitals

    Massena Memorial Hospital
    2.7 miles away
    Cornwall Community Hospital
    8.8 miles away
    Canton-Potsdam Hospital
    19.5 miles away

    Pharmacies

    Kinney Drugs
    2.3 miles away
    Walgreens
    2.4 miles away
    Pharmasave
    6.1 miles away
    Arrowhead Pharmacy
    6.7 miles away
    Shoppers Drug Mart
    7.5 miles away

    Dentists

    Cornwall Dentistry
    7.5 miles away
    Dr. R. Navaneelan
    8.8 miles away
    Altima Dental
    16.4 miles away
    Dr. John Carville
    20.1 miles away
    John Carville
    20.1 miles away

    Parks

    Indian Meadows Forest Preserve Detached Parcel
    0.4 miles away
    East Orvis Street Park
    1.2 miles away
    Alcoa Park
    1.5 miles away
    Firework Observation
    1.8 miles away
    Veteran Memorial Park
    2.2 miles away

    None Found

    Shopping

    St. Lawrence Centre
    0.5 miles away
    Cornwall Square
    7.9 miles away

    Culture

    Amphitheater
    7.8 miles away
    The Port Theater
    8.5 miles away
    Upper Canada Playhouse
    16.8 miles away
    Hosmer Concert Hall
    20.2 miles away
    Snell Music Theater
    20.2 miles away

    Restaurants

    Herbert's Steak Ranch
    2.0 miles away
    Spanky's
    2.1 miles away
    Jreck subs
    6.8 miles away
    Scores
    7.3 miles away
    Bear's Den
    7.3 miles away

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    Google map of Highland Nursing Home

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.




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