Call for pricing and availability: (866) 666-3153
Hickory Heights Health And Rehab
#3 Chenal Heights Drive, Little Rock, AR 72223
Based on 29 reviews
Services and Housing Options
Assisted Living, Nursing Home, Respite, RehabilitationEstimated Pricing
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Hickory Heights Health And Rehab Description
At Hickory Heights Health & Rehab, our devoted team of certified physicians, APNs, nurse practitioners and other support staff are committed to fostering meaningful connections with individuals and their families in order to deliver care that celebrates the self-respect and poise of every individual. At Hickory Heights Health & Rehab, our devoted team of licensed physicians, APNs, nurse practitioners and other support staff strive to create meaningful connections with individuals and their families in order to offer the highest quality care that honors every person's dignity.Respite Care
Residents coming for respite care services are treated to all the luxuries that our full-time residents enjoy, such as a private or semi-private room with daily housekeeping and laundry services, stimulating activities every day of their stay, plus delicious meals including continental breakfast and snacks. At your loved one's new home, they will be surrounded by a secure and cozy atmosphere while being provided with 24-hour nursing care from devoted and kind caregivers.Rehabilitation
Comprehending that a stay at rehabilitation can be unanticipated, we are here to provide support. The medical world can be a bewildering whirlwind, with events happening at lightning speed that are difficult to comprehend. We strive to keep lines of communication open with patients and families, so as to ease the worries that come along this path. Our skilled team of nurses, therapists and support staff collaborate to craft a tailored plan for each person's unique needs.Price Comparison
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Health
health management
therapy services
skilled nursing care
short term rehab
long-term care
respite care services
therapists
24-hour nursing care
physical therapy
nursing staff
rehabilitation services
physician
long term care
occupational therapy
social services
speech therapy
Activities
outings
group activities
reading
daily activities
putting green
social events and
daily planned activities
recreation
Dining
continental breakfast
snacks
daily meals
Services
daily housekeeping and laundry services
housekeeping & linen services
transportation to and from medical appointments
transportation services
Amenities
outdoor courtyards
beauty salon
flat screen tvs
outdoor patios
free wireless internet
library
activities room
individual climate controls
telephone
Pets
pet visitation
Religious
pastoral services
spiritual care
Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 5 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/20/13 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 103 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $650.00. The facility has had 17 substantiated complaints reported in the last 3 years that resulted in a citation.Overall Ratings
Hickory Heights Health And Rehab, Llc is a nursing home that is in the top half of facilities in terms of overall rating. The overall rating is slightly higher than the state average. This nursing home has a 2-star health inspection rating, which is the second lowest possible. The nursing home is in the bottom 40% of facilities in terms of health inspection rating. The health inspection rating is slightly lower than the state average. However, this nursing home has a 5-star quality rating, which is the highest possible. The nursing home is in the top 20% of facilities in terms of qualityrating. Therefore, despite having a lower health inspection score, Hickory Heights Health And Rehab still provides high-quality care for its patients.Covid Data
The Hickory Heights Health And Rehab, Llc nursing home is in the top 10% of facilities in terms of resident vaccination rate. The nursing home has a resident vaccination rate that is way higher than the state average with a 99.0% vaccinated rate as opposed to the state's 88.8%. Additionally, The Hickory Heights Health And Rehab, Llc is in the top 40% of facilities in terms of staff vaccination rates; slightly higher than the state average with a 94.8% vaccinated rate as opposed to 91.7%. Finally, The Hickory Heights Health And Rehab, Llc falls into the top 30% of covid booster rates; once again higher than average with 96.1% as opposed to 86.9%. Consequently, this nursing home takes high precautions against both its residents and staff becoming ill by working above average numbers in order to maintain safety for all those inside its walls!Quality Measures
The Hickory Heights Health and Rehab, LLC is a nursing home with a 5-star quality rating, the highest possible. The nursing home is in the bottom 40% of facilities in terms of residents who received an antipsychotic medication. The nursing home is in the top half of facilities in terms of residents who have depressive symptoms. The nursing home is in the top 40% of facilities in terms of residents that have one or more falls with a major injury. The nursing home is in the top 20% of facilities in terms of residents given Pneumococcal vaccine. The nursing home is in the top 10% of facilities in terms of residents whose need for help with daily activities has increased.Emergency and Hospitalization Quality Measures
The Hickory Heights Health And Rehab, Llc nursing home is in the bottom 30% of facilities in terms of hospitalizations per 1000 days. However, they are in the bottom half of facilities in terms of outpatient emergency department visits per 1000 days. Outpatient emergency department visits per 1000 days is slightly lower than the state average at this facility. When looking at short-stay residents who had outpatient emergency department visits, The Hickory Heights Health And Rehab, Llc is again in the bottom half of all facilities. This number for short-stay residents who had outpatient emergency department visits is lower than the state average. Finally, when considering short stay residents who were rehospitalized after a nursing home admission, The Hickory Heights Health And Rehab, Llc falls into the bottom half of all facilities once more. The short stay residents who were rehospitalized after a nursing home admission is slightly lower than the state average but not by much.By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.
The Maumelle Area
Healthcare Nearby
Hospitals
Pharmacies
Dentists
Essentials Nearby
Transportation
None Found
Supermarkets
Banks
Things to do in the Area
Places of Worship
Parks
Shopping
Culture
Restaurants
Weather
Licensing
This community is licensed by the state of AR. It is a large-sized community with 120 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you agree to our Partner's Terms of Use. You also consent to receive calls and texts, which may be autodialed, from our partner and our partner's customer communities. Your consent is not a condition to using the service. Please visit our partner's Privacy Policy for information about their privacy practices.
Reviews
General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
Its boring the staff is lazy and im here
My grandmother has been here 2 weeks and it has been so awful I would not recommend this place to anybody. They will not give her clothes they have her in a gown all the time. And they are withholding her card from her and will not give it to her.
If you are looking for professional and friendly staff this is the place for your love one. They were always responsive and showed great customer service. If I could give more stars I would.Words can not express the love and attention they provided my dad. He wasn’t there long and now is back home doing well.Thank you Management, Receptionist, Nurses and Caregivers for helping me try to help my dad.From all the way in California you made me feel like my dad was in good hands.Thank you🙏😊
Human Resource Management is ridiculous
During my stay at Hickory Heights I was treated wonderfully. From the Main offices, nurses, CNAs, therapy team, kitchen staff, and even the housekeepers...everyone was extremely pleasant & always greeted me every time they seen me. The staff was always eager to assist with anything I needed & really took the time to help. Also, the girls in therapy are the BEST OF THE BEST!!! I would highly recommend Hickory Heights to anyone that may consider putting your loved one in a nursing facility or even just for therapy.
My father has been at Hickory Heights for three weeks now. I am so impressed with the care he is receiving. The two daytime nurses are the best I have seen. I have worked in a health care setting before and these nurses truly care about these patients. I have taken a couple of problems to the administrators and they were handled promptly. The aids seem to work well together as well. The long term residents seem content and happy. The only downside is that it is sad and depressing to have your loved one in a nursing home. This facility is nice for a nursing home but it is a nursing home just the same. I feel they do a good job caring for my dad. He is very hard to deal with and he is tolerating it pretty well.
Don, Mary is not good.place has gone down since she came there.its a shame.down to 3 halls.2 halls next.nasty place.i would never put family here.trashy
My grandmother was there and tho physical therapy helped and she said the food was good. The higher ups are rude. We went to visit her and her roommate was wearing her clothes and when confronted they said it wouldn’t happen again but they lost the clothes she had. They also lost her glasses! It has been three weeks and they have still yet to return any of the numerous phone calls or replace her glasses or even give the RX the eye dr gave them. My grandmother has gone three weeks with no glasses unable to see. Also they have yet to return her nurses calls. I would not recommend this place! I will now be contacting an Attorney, the state and BBB. This place is a joke because if they can’t even return a call image how they actually treat patients. Shame on them!
This place is FOR PROFIT, they are horrible, they have my mother trapped and they lie like no other, they dont keep track of the medicine for the patients there, they actually take the pills themselves (the nursing staff), they refuse to do what they said and get my mother on medicad, it doesn't take 8+ months to get it, that way they can take all the money FOR PROFIT! this place will trick you into taking all your loved ones money and give them the bare minimal treatment, if you send your parents there and they have been married since forever they WILL seperate them and not let them see each other, the staff are selfish, untrained, manipulative, and impossible to work with, if I had the money I would hire a lawyer to shut this place down and sue them in a heartbeat. Go ahead and tell them what i have said here, listen to them and put your loved one here, then wait....not for long and you will see what Im talking about. Not only should they be sued the people running it should be in prison. Let my mom spend her own money to leave and come home!!!!!!!
DO NOT EVEN THINK ABOUT IT! IN MY OPINION, HICKORY HEIGHTS IS NOTHING BUT A GLORIFIED NURSING HOME. I HAVE HAD AN UPCLOSE EXPERIENCE IN THIS FACILITY.DO NOT SUBJECT YOUR FAMILY MEMBERS TO THE LOSS OF THEIR DIGNITY, THE LOSS OF THEIR SUPPORT WITH FEEDING & BATHING, THE LOSS OF THEIR SUPPORT WITH MEDICATIONS GIVEN IN A TIMELY MANNER, THE LOSS OF CONTROL OF THEIR OWN BODY(HAVING TO LEAVE WITH BEDSORES) HOW MANY BEDSORES IS CONSIDERED TOO MANY? 1 IS TOO DAMN MANY. MY DAD HAD 5 BEDSORES. THANK GOD, DAD PASSED AWAY PEACEFULLY,TWO WEEKS AFTER BEING ADMITTED TO A LOCAL HOSPITAL.LAST, BUT NOT LEAST, WHO LOSES A SENIOR CITIZEN'S DENTURES AND NOT REPORT IT? EXACTLY! TAKE HEED. DON'T EVEN THINK ABOUT!SHELLYSPEAKS#VICTORYOVERELDERLYABUSE#ALLSENIORCITIZENSLIVESMATTER#REPORTABUSENEGLECTINNURSINGHOMES
Need to train staff better not letting them eat while pissy. I walked in to visit a friend and could not breath due to the smell. They need to bath patients more frequently and someone needs to hold the weekend staff more accountable! They need to do way better being in the Chenal area. I hope someone that cares sees this review and does something about it!
Visited the facility, and was impressed. Everyone was curtious and friendly.
The admin staff is very rude not caring about the residents. Would not recommend this place for no one
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2020-07-07 | 2020-08-06 | E | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2020-07-07 | 2020-08-06 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-07-07 | 2020-08-06 | F | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-07-07 | 2020-08-06 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-07-07 | 2020-08-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-03-12 | 2019-04-14 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-03-12 | 2019-04-14 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2019-03-12 | 2019-04-14 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-08-18 | E | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-08-18 | E | E | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-08-18 | E | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-10-08 | E | E | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2021-10-08 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-10-08 | E | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-10-08 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2021-10-08 | E | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-10-08 | E | E | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2021-10-08 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-10-08 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-10-08 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-10-08 | D | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-01-26 | E | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-11-24 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-11-24 | D | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2020-11-24 | C | C | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-07-10 | B | B | Resident Rights Deficiencies | Assure the security of all personal funds of residents deposited with the facility. |
| 2020-07-10 | E | E | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2020-07-10 | B | B | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2020-07-10 | B | B | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2020-07-10 | B | B | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2020-07-10 | B | B | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2020-07-10 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-07-10 | D | D | Quality of Life and Care Deficiencies | Provide appropriate foot care. |
| 2020-07-10 | D | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-07-10 | C | C | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-07-10 | D | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-07-10 | B | B | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2020-07-10 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-03-11 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-03-11 | D | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-03-11 | D | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-01-02 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-01-02 | D | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-10-23 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-10-23 | E | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-08-14 | E | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-03-15 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-03-15 | E | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-03-15 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-03-15 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-03-15 | D | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-03-15 | D | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-03-15 | E | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-03-15 | D | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-03-15 | E | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-03-15 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-03-15 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
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