Hi-Desert Continuing Care Ctr

The reviews for this senior living facility present a mixed picture of experiences. Some reviewers express deep gratitude for the care and support their loved ones received, highlighting the staff's empathy, attentiveness, and the facility's cleanliness. They mention specific instances where staff members went above and beyond to make residents feel at home and cared for, even in challenging times. The environment is described as pleasant, with efforts made to keep the living spaces clean and fresh. Activities and amenities like a central open patio area, aviary, and aquarium are appreciated for adding to the quality of life for residents.

However, several reviews raise serious concerns about the facility's management, staff behavior, and the quality of care. Complaints include inadequate staffing levels, particularly for CNAs, leading to overwhelming workloads and a lack of support from nurses and management. There are alarming reports of unprofessional behavior, including discrimination and poor conflict resolution, resulting in CNAs feeling undervalued and replaceable. Communication issues are a recurring theme, with families struggling to get updates on their loved ones or to reach staff by phone. Concerns about residents' hygiene, proper nutrition, and the management of health conditions like diabetes are also mentioned, alongside instances of lost personal items and unexplained injuries.

While some residents and their families have had positive experiences, feeling that the care provided has significantly contributed to their well-being and happiness, others urge caution and suggest looking elsewhere for care. The contrasting experiences highlight the importance of thorough research and consideration when choosing a care facility for a loved one.