Heritage Woods Of Ottawa

Overall Impressions: Heritage Woods of Ottawa receives high praise for its caring, helpful, and patient staff. Residents and their families appreciate the warm, welcoming community and the quality of care provided.

Community Spirit: New residents are warmly welcomed by others, creating a supportive and happy environment. The sense of family among residents and staff is frequently highlighted, with many noting the facility feels like home.

Staff: The staff at Heritage Woods is consistently described as friendly, compassionate, and professional. From administrators to nurses, and from CNAs to dietary aids, employees are commended for their responsiveness and dedication to resident care. Long-term staff members express pride in their work and the family-like atmosphere.

Amenities and Services: The facility is praised for its beautiful condition and the availability of in-house physical, occupational, and speech therapy. Additional amenities such as laundry and meal service are appreciated, especially during challenging times like the COVID-19 pandemic. Technology for communication and entertainment is also valued.

Food: Meals are likened to homemade, with residents and their families expressing satisfaction with the quality and variety of food offered. Special events, like a Mother’s Day Brunch, receive special mention for their quality and inclusivity.

Resident Satisfaction: Residents express contentment with their living arrangements, from the quality of their rooms to the overall care they receive. Families note the peace of mind they feel knowing their loved ones are in a safe, caring environment.

Recommendations: Many reviews include strong recommendations for Heritage Woods, with some individuals stating they would choose to live there themselves if needed. The staff's willingness to go above and beyond for residents' safety, care, and happiness is frequently cited as a reason for these recommendations.