Heritage Woods Of Centralia

Heritage Woods of Centralia receives mixed reviews from residents, their families, and employees. Some highlight the facility's cleanliness, organization, and the caring nature of the staff. Many employees express a deep passion for geriatric care, describing their work environment as welcoming, friendly, and like an extended family. They appreciate the opportunity to work with the residents and find the experience rewarding and educational, especially for those pursuing a career in healthcare.

However, there are notable concerns regarding the dietary department's performance, with complaints about the temperature and accuracy of food orders. Additionally, issues have been raised about the management's response to complaints, staff training, and staffing levels, with reports of the facility being short-staffed and some administrative staff being described as rude. Concerns about rent increases without corresponding staff raises have also been mentioned, alongside a specific complaint about the Director of Nursing's behavior towards employees.

Despite these criticisms, many reviews emphasize the positive aspects of living and working at Heritage Woods. The facility is praised for its great atmosphere, range of activities, and the quality of care provided to residents. It offers both independent and supportive living apartments, catering to different needs. Employees, in particular, value the supportive and helpful nature of their colleagues and the joy of making a difference in residents' lives.

Overall, while Heritage Woods of Centralia is lauded for its environment, care quality, and the positive impact on residents and employees, there are areas, particularly in management and service delivery, that could benefit from improvement.