Heritage Village Assisted Living of Mesa

Heritage Village Assisted Living receives high praise for its beautiful community, caring and qualified staff, and the exceptional care provided to residents. Many reviewers commend Linde for her dedication, kindness, and professionalism, highlighting her ability to make residents feel cared for and at home. The facility is noted for accepting Medicaid, having individual cottages that offer a homely feel, and maintaining a clean and well-kept environment.

Staff members, including Angelica, Arin, and others, are recognized for their helpfulness, genuine care, and efficient handling of admissions and resident needs. The community's ability to provide a safe, loving, and engaging environment for residents, even during challenging times like the pandemic, is frequently mentioned. Positive comments also extend to the maintenance crew and office assistants for their contributions to the facility's overall excellence.

However, there are concerns raised about understaffing, lack of proper training, cleanliness, and communication issues. One review specifically mentions dissatisfaction with the treatment of residents, the state of the kitchen, and the overall management of the facility. Another review expresses disappointment with the level of care and communication, suggesting that the quality of service may have declined over time.

Despite these criticisms, many families express gratitude for the care their loved ones receive, highlighting the community's efforts to make residents feel loved and well-cared for. Recommendations to take a tour and consider Heritage Village for loved ones needing assisted living are common, with many reviewers finding it a great place for their family members.