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Heritage Rehabilitation Of Tacoma
7411 Pacific Avenue, Tacoma, WA 98408
Based on 39 reviews
Services and Housing OptionsNursing Home, Respite, Skilled Nursing, Rehabilitation
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Heritage Rehabilitation Of Tacoma DescriptionTucked away in the Pacific Northwest, you'll find Avamere Heritage Rehabilitation of Tacoma in scenic Tacoma, Washington. This location offers top-notch skilled nursing, rehabilitation, long-term care, and respite care. We've got everything you need and more! 24-hour staff, private transportation services, a Resident Council, and an extensive activities calendar are all available for your convenience. Their vibrant employee culture creates an atmosphere of trust and fun among their team, residents, and those just stopping by for a visit.
Respite CareCaring for a loved one is a demanding and all-consuming task that requires 24/7 commitment. When you or your caregiver need a break, our senior respite services are designed to give you some much-needed time for yourself while we care for your loved one. If you have been a caregiver for an aging loved one, you are all too familiar with the stress of trying to balance your own life while caring for them.
RehabilitationTherapy can help you stay active and doing the things you love. If you find it difficult to accomplish certain tasks or need rehabilitation after surgery, our skilled occupational, physical, and speech-language therapists can help you gain back your strength and independence.
Skilled NursingThe nurses, therapists, and other skilled staff at our facility help seniors heal after surgery, physical trauma, stroke, heart attack, broken hip, knee replacement, and other medical situations. The wonderful staff at Avamere are always working hard to make sure our residents get the best care possible, under the guidance of their physicians.
Parent OrganizationHeritage Rehabilitation Of Tacoma is a member of a larger group of communities called Avamere
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AmenitiesHeritage Rehabilitation Of Tacoma offers a wide variety of amenities to its residents. These include a beauty salon, TV and WiFi, 24-hour nurse call system, private transportation services, restaurant-style dining or in-room meal services, scheduled activities, chaplain services, private phone, newspaper and mail delivery, and an outdoor courtyard. All of these amenities are designed to ensure that the residents feel safe, comfortable and at home during their stay.
ServicesHeritage Rehabilitation of Tacoma offers a wide range of services to help patients reach their therapy goals. With experienced therapists and direct work with the patient's physician, care is tailored to the individual's needs. A personal health and wheelchair assessment, as well as medication management, insurance consultation and 24-hour skilled nursing professionals are all available. In addition, there are grab bars and emergency call buttons with a 24-hour nurse call system for added safety.
Rehabilitation Services and AmenitiesHeritage Rehabilitation of Tacoma is committed to providing quality care for its patients and helping them reach their rehabilitation goals. They offer physical therapy, occupational therapy, and speech-language therapy to aid in recovery and improve overall health. Physical therapy helps restore strength and mobility, occupational therapy provides independence skills, and speech-language therapy assists with communication.
Skilled Nursing Services and AmenitiesHeritage Rehabilitation Of Tacoma is a skilled nursing facility providing comprehensive services and amenities to ensure quality care for all residents. Upon admission, personalized assessments are conducted to create individualized plans of care. Full-time care and supervision is provided by trained staff with rehabilitative support, while an inviting home-like atmosphere ensures comfort. Insurance consultation is available to help residents understand their coverage options.
long term care
occupational, physical, and speech therapy
individualized care plan
long-term care services
respite care services
skilled nursing care
individual and group activities
full activities calendar
nurse call system
Employee Reviews for Avamere in Tacoma, Washington
3.54 out of 5 stars. Based on 76 reviewsEmployees of Avamere in the Tacoma, WA area generally have positive things to say about their experience. They report that the building is great, the residents are fun, and the staff is normal. Employees appreciate that they are provided with soup in the break room. However, some employees have expressed concern that they are overloaded with clients without attending any medical professionals on the premise, leaving them alone with 5+ fall or choke risk residents. They also report that there is no support or teamwork, and the training is inadequate. Employees appreciate the perks and that they are rewarded for their hard work. They also report that the staff is friendly, energetic, outgoing, and patient focused. Overall, employees have a positive experience and recommend working for Avamere.
Employee Reviews for Avamere
2.96 out of 5 stars. Based on 844 reviews-Good benefits and competitive wages -Management was usually helpful and understanding -Flexible scheduling -Opportunities for advancement Cons: -Understaffed and overworked -Lack of communication from management -Some staff members were not held accountable for their actions -Not enough recognition for the hard work Advice to Management:Communicate more with staff, recognize the hard work that is being done, and hold staff accountable for their actions. Summary Avamere has received an overall rating of 2.96 out of 5 stars based on 844 reviews. Employees generally appreciate the team atmosphere and the opportunity to build strong relationships with the residents. However, they have noted that the company does not care about their employees, and they are often understaffed and overworked. There is a lack of communication from management, and some staff members are not held accountable for their actions. Employees have also experienced budget cuts, security breaches, and a lack of bonuses. Additionally, some staff have been expected to work long hours without breaks, and new employees have not received proper training. Management has been criticized for not taking responsibility and for not communicating updates to company procedures. Employees have also experienced issues with their final paychecks and have been exposed to identity theft due to a system hack. Employees have suggested that management should take better care of their employees, provide more support, and pay employees for the work they do.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 2 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 2-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 02/08/68 and is run by a for profit organization. It is a large-sized nursing community with 81 nursing beds. Currently, there are 55 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $3,250.00. The facility has also had 10 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 6 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Avamere Heritage Rehabilitation Of Tacoma is a nursing home that unfortunately carries an overall one-star rating, placing it in the lowest 20% of nursing facilities based on this rating. Its performance is significantly subpar compared to the state average. The mediocre service extends to its health inspection rating as well, which is two stars - the second lowest possible. Regrettably, this places it in the bottom 40% of facilities in terms of health inspection ratings, which is also lower than the statewide average. Furthermore, Avamere Heritage's quality ratings earn only two stars, putting it in the lower bracket of 20% of nursing facilities in this category. This quality rating is notably lower than the average nursing home quality in the state.
Staff RatingsAvamere Heritage Rehabilitation Of Tacoma, a nursing home with the lowest possible staff rating of 1-star, offers varying levels of service which place it within different rankings when compared to other facilities. Despite its low overall staff rating, it ranks in the top 30% of facilities for nursing aid staffing hours per resident per day, providing 2.5 hours. This figure is slightly less than the state's average of 2.53 hours. Additionally, Avamere falls in the top 20% for LPN staffing hours per resident per day at 1.13 hours, exceeding the state average of 0.82 hours. However, the facility is in the bottom 30% for RN staffing hours, with a daily average of 0.39 hours per resident, which is less than half the state average of 0.89 hours. In terms of licensed staffing hours per resident per day, Avamere sits within the top half of facilities, despite its 1.52 hours falling short of the state's 1.71 hours. Regrettably, the facility falls into the bottom 40% when it comes to physical therapist staffing hours, offering only 0.03 hours per resident per day, significantly lower than the state's average of 0.09 hours.
Covid DataThe Avamere Heritage Rehabilitation of Tacoma is a nursing home where vaccination rates for both residents and staff are significantly lower than the state's average. Falling into the bottom 20% of facilities, only 30.0% of its residents are up to date with the latest vaccinations, a figure that pales in comparison to the state's average of 61.0%. Concerningly, the nursing home ranks even lower when compared to other facilities in terms of staff vaccination rates, positioned in the bottom 10%. In fact, it currently reports a 0.0% staff immunization rate, which is drastically lower than the state's average staff vaccination rate of 28.6%. Therefore, significant measures must be taken to improve these vaccination rates and ensure the health of both residents and staff.
Quality MeasuresAvamere Heritage Rehabilitation Of Tacoma is a nursing home that currently holds a 2-star quality measure rating, which is the second lowest possible. This facility ranks in the bottom 20% of homes based on the percentage of residents whose need for help with daily activities has increased, a figure at 23.16%. This is notably higher than the state's percentage, 14.91%. Furthermore, Avamere Heritage is in the bottom 10% for the percentage of residents with a catheter inserted and left in their bladder; their percentage is 9.64%, dramatically above the state's 1.97%. In a more positive light, the nursing home is within the top 40% of facilities concerning the percentage of residents who have experienced one or more falls with a major injury, with a lower rate of 2.04% compared to the state's 2.8%. Lastly, the home falls in the top half for the percentage of residents who have received an antipsychotic medication, at 12.77%, which is slightly less than the state's 13.94%. Despite these measures, the fact remains that the facility is still among the bottom 20% with regard to residents whose need for daily assistance has intensified.
Emergency and Hospitalization Quality MeasuresThe Avamere Heritage Rehabilitation Of Tacoma nursing home falls into the lower percentile of facilities regarding the proportion of short-stay residents who had outpatient emergency department visits, registering 12.65%—a figure slightly higher than the state average of 12.09%. Despite this, the establishment shows a commendable performance in the domain of rehospitalization following a short stay, with 17.66% of their residents falling under this category. This placement situates them comfortably in the top 30% of all facilities, notably exceeding the state's average rate of 16.8%. This intriguing balance of statistics paints a picture of the unique blend of care and attention provided to residents at the Avamere Heritage Rehabilitation Of Tacoma.
Things to do in the Area
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General Staff Rating
Care Staff Rating
Activities and Services Rating
Came to work here as an RN and the staff here truly care about their residents. It saddens me about the prior negative reviews because I just came to work here in January and work at both facilities of Avamere. Working at a critical access hospital prior to this, I can say the one on one I'm allowed to have with my residents, is refreshing and most of our long term residents faces light up when our staff walks through the door. We have a home like setting, where we treat residents with respect and dignity long term care nursing has to offer. I truly enjoy the experience and workplace. You wont be disappointed bringing your loved ones here whether it's long term or short term care. 💕💕💕
This care center is amazing. Not only are the nurses and cna's exceptionally caring, but the patients are very happy! My family member is developmentally and physically disabled and I know that they are treated with respect and gentleness. It's very very clean there. No odors and my family member is always clean and washed. I am blessed and happy to recommend this care center.
I am so happy that I decided to make the change and come to Avamere Heritage. I have worked in the LTC industry for over 26 years and this is the first company that I have worked at in a very long time where I actually felt like the upper management cared about my work/life balance. The company has been so receptive to ideas and criticism. I feel like I am being given the support to implement positive changes for both the residents and the staff. I am very excited for what our future holds!
I worked in this facility for 1 month as an RN. I would NOT lay them take care of my mouse much less a loved one, although I love mice! They never had supplies nothing to do a dressing change with, forget trying to prevent pressure ulcers! They don't care and so understaffed it was just sad! One night we ran out of gloves and diapers for any of the patients. Needless to say I never went back. Please don't send your loved ones here. Once I had a new surgical patient that waited for 2 days for pain meds. Not right this place is horrible, seriously. Just atrocious
Horrible place!!!! My friend was there for approx 3 weeks when I picked him up he had bed sores all over his bottom and CLEARLY could tell they did NOT take care of him!! He even had sores on his foot!! This is unacceptable!! Then they tried to blame him!! Saying oh well we asked him if he was ok...HE TOLD YOU GUYS HE WAS HURTING!!!! IT WAS NOT HIS JOB TO TAKE CARE OF HIMSELF!!! DO NOT PUT ANYONE YOU KNOW AT THIS PLACE!!! THEY ACT LIKE THEY CARE BUT THEY DON'T...
This place is terrible. My father-in-law was placed there after a fall. He got bed sores so bad he got Stage 4 sepsis and had to have surgery. I'm not sure that any care was given to him at all. They had his diagnosis mixed up with another patient and said he was a stimulant abuser, had diabetes, and had COPD. He's NEVER done/had any of these things in his life! The staff is untrained, unprofessional and just plain lazy. The property isn't well kept at all. When my FIL was transferred to the hospital for surgery we went to get his things... they lost them. LOST THEM! I'd steer clear of this place for your loved ones. Just an absolute train wreck of a place.
My husband was placed at Heritage Rehab in Tacoma...it is in a bad part of town and you are not allowed to visit. The only thing you may be able to do is to climb over debris to look into a dirty window. He had a Tiny double room that did not accomodate his electric wheelchair and he could not even move around in and when he pushed the call button it took between 30-60 minutes for someone to check on him. So depressing during this Pandemic....hardly a place to rehabilitate! I would not recommend for your loved ones. Also the admin people are either not in the building or don't return calls promptly. I found the case worker to be rude. I took my husband out of there after 2 nights .
Avamere is truely a wonderful place. We have started renovating the building and making positive changes and they are coming along great! The nurses and staff have been wonderful, and are always willing to go above and beyond for there residents. I personally treat all residents as if they were family, from celebrating birthdays to one on one more personal care. Each resident especially long term care may require more attention or time from staff and all staff take the time and attention needed to accommodate with each resident in order to make them more comfortable. Avamere is an amazing place with staff that truely care♥️
I love avamere. The staff is superb. They've hired so many wonderful nurses and aides that truly care for the residents; from staff coming in to celebrate birthdays, to treating them like their own family. I came from psych and hospital nursing and the environment here really focuses on teamwork to make sure residents get the best care possible. We have started renovating the building, and have so many plans in the next few months to make sure the residents feel welcome. I personally treat my long term residents like I would treat my own family members which is how nursing should be. It's just great to finally find a facility that has the same core values that nursing is all about. You wont be disappointed with the care your loved one receives at avamere heritage. 💕💕
This facility/building may need some updating but the staff that care for my sister are nothing less than exceptional. She is always clean and well attended to. Her room is immaculate and so are all the others. Patients are smiling and engaging whenever I come to visit. All caregivers, and Admin staff are very communicative. OT and PT work very hard. This facility is amazing. And I’ve been in several over the years.
I can only hope I die before I would ever end up in a place like this. It doesn't appear to have any remodels since the 1970's, and just dowright a depressing place to have visit loved ones. Aside from the pungent odor of urine and the other noxious smells that hit you upon entrance, it's easy to see that cleanliness and safety are not among the priorities. My loved one has a call light attached to her bed that has a damaged cord. Rather than having it replaced it was simply wrapped up with electrical tape. The beds look like they came from a prison infirmary and the faded bedspreads look outdated and worn....very institutional. Some of the staff is helpful and kind, some appear to have little patience with anyone. It's very distressing to know that my loved one in a place like this and I hope the family can arrange to transfer her to better conditions. Being in such deplorable conditions isn't conducive to anyone's recovery or rehabilitation. Until she can be moved I will go everyday to be certain she is safe and being cared for properly. This one of the worst nursing homes I've seen.
Today went to see a friend with a family member. He said he had trouble breathing so asked a nurse, Wendy, for help and she was so agitated and when she got to the room family member tried explaining and she just said I'm coming, I'm coming. Very unprofessional and honestly scared he's not getting treated well. Looking for somewhere else!
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-08-15||2022-09-15||D||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2022-08-15||2022-09-15||F||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2022-08-15||2022-09-15||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2022-08-15||2022-09-15||D||Egress Deficiencies||Have corridors or aisles that are unobstructed and are at least 8 feet in width.|
|2022-08-15||2022-09-15||F||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2022-08-15||2022-09-15||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2022-08-15||2022-09-15||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2022-08-15||2022-09-15||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2022-08-15||2022-09-15||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-08-15||2022-09-15||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2022-08-15||2022-09-15||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2022-08-15||2022-09-15||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2022-08-15||2022-09-15||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure that testing and maintenance of electrical equipment is performed.|
|2022-08-15||2022-09-15||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.|
|2019-07-25||2019-08-19||E||Egress Deficiencies||Have corridors or aisles that are unobstructed and are at least 8 feet in width.|
|2019-07-25||2019-08-19||F||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2019-07-25||2019-08-19||F||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2019-07-25||2019-08-19||D||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2019-07-25||2019-08-19||F||Smoke Deficiencies||Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.|
|2019-07-25||2019-08-19||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2019-07-25||2019-08-19||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2019-07-25||2019-08-02||E||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2019-07-25||2019-08-19||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-07-25||2019-08-19||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
|2019-07-25||2019-08-19||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2018-08-23||2018-09-27||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-08-23||2018-09-27||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
|2018-08-23||2018-09-07||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
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