Heritage Place Of Decatur

Heritage Place has received a variety of reviews highlighting the dedication and hard work of its staff. Many reviewers have noted significant improvements in care and facility aesthetics, such as new roofing, landscaping, and decor, since the change in ownership. The facility is described as having a family-like atmosphere, with a low patient-to-staff ratio and a clean environment. The therapy department, in particular, has been praised for setting realistic goals and working closely with residents to achieve them.

However, some reviews have raised concerns about the condition of the residents' rooms, mentioning issues like holes in the walls and outdated fixtures. There are also reports of neglect, with one reviewer mentioning that outside hospice nurses confirmed patients were neglected, and another discussing stolen items found in a worker's possession. Despite these criticisms, many family members of residents have expressed gratitude for the care their loved ones received, especially during challenging times such as the COVID-19 pandemic.

Staff members, including those in administrative roles, have shared their positive experiences working at Heritage Place, emphasizing the sense of community and the supportive environment. The facility is commended for its cleanliness and the genuine care the staff provides to each resident, treating them like family. Some reviewers have specifically thanked staff members for their exceptional support and assistance.

In summary, while Heritage Place has faced some criticism, the majority of reviews highlight the compassionate care, strong community, and dedicated staff that make it a recommended facility for long-term care, rehab, and respite care.