Heritage Place

Reviews of Heritage Place reveal a mix of experiences, ranging from severe criticism to heartfelt appreciation. Some reviewers express deep dissatisfaction, citing neglect, poor management, and inadequate care leading to serious health issues for residents. There are alarming accounts of residents suffering due to neglect, including a case where a resident was admitted to the hospital with a severe condition caused by staff negligence. Concerns about theft, lack of personal hygiene, and general mismanagement are also mentioned.

On the other hand, some employees and residents acknowledge significant improvements under new management. They highlight efforts to enhance patient care, staff morale, and wages. Positive changes are noted, with some staff members expressing pride in the progress made and inviting people to witness the improvements firsthand. A resident praises the facility for the care received, especially after a serious illness, appreciating the physical therapy and support from CNAs.

However, the negative experiences shared by many cannot be overlooked. These include issues with staff behavior, poor meal service, and a lack of responsiveness to residents' needs. One particularly distressing account involves a resident's emergency cord being wrapped around their hand tightly, indicating neglect. Another resident experienced severe bruising from insulin injections, attributed to rough treatment by a nurse.

In summary, while there are reports of improvement and satisfaction from some quarters, a significant number of reviews raise serious concerns about the quality of care and management at Heritage Place. These accounts suggest a facility struggling with its past, attempting to rebuild its reputation while still facing challenges in delivering consistent, high-quality care to its residents.