Heritage Mills Personal Care Center

Heritage Mills has received numerous positive reviews for its care, facilities, and staff. Physical Therapy service providers commend the staff's dedication to resident well-being. Families appreciate the homey atmosphere, the affordability, and the comprehensive care their loved ones receive, including therapy, activities, and personal attention. The semi-private rooms are praised for their layout and accessibility features, contributing to a comfortable living environment.

Residents enjoy a variety of activities, good food, and a clean living space. The staff is noted for being friendly, caring, and responsive, creating a supportive and welcoming community for both residents with general needs and those in the Memory Care Unit. Despite some concerns about room size and the variety of activities, the overall sentiment is that Heritage Mills provides a valuable service to its residents and their families.

However, there are criticisms regarding the management and administrative aspects, particularly in handling financial matters and communication. Some reviewers express dissatisfaction with the handling of reimbursements and lack of responsiveness to inquiries, suggesting room for improvement in administrative transparency and efficiency.

Despite these concerns, many families recommend Heritage Mills for its attentive care, clean facilities, and the peace of mind it offers to both residents and their families. The community is described as a place where residents can enjoy their time, participate in activities, and receive the care they need in a safe and caring environment.