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Heritage Living Center

1175 Morningside Drive, Conway, AR 72034


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Services and Housing Options

Assisted Living, Memory Care, Nursing Home, Respite Care, Rehabilitation

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(501) 327-7642

Estimated Pricing

Studio
Estimated $3,740

Price Comparison

  • Average City Price: $4,006
  • Average State Price: $3,617
  • Average National Price: $3,754
  • Heritage Living Center Description

    At Heritage Living Center, not only do we provide professional health care, it’s our goal to make each resident feel at home. Everywhere you turn, you’ll see the thought we put into doing just that. We provide a clean and comfortable home to nourish the body and enrich the lives of our extended family. We recognize that each resident has a story that began long before they arrived and we strive to make sure the next chapter of their life here is a good one. That’s why we need you. You are the difference maker. We know we can’t do it alone, so we partner with the resident’s family, physicians, and an incredible staff to provide exceptional care. Our team knows that the smallest act can ease a resident’s pain, calm their fears, or make their day. In that, we find our purpose. We comfort. We care for others. We challenge. We teach. We never stop learning. That’s what we pass down. That’s our Heritage.

    For pricing & availability call (800) 780-8101

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    Community Reviews

    8
    Heritage Living Center
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 9 out of 13 communities in Conway
  • Ranking in State: 153 out of 326 communities in AR
  • Facility and Grounds B

    Care B

    Staff A

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for Heritage senior living facility present a mixed picture, with some families expressing deep dissatisfaction and others praising the care their loved ones received. Concerns raised include serious neglect leading to a resident's death, violations of COVID restrictions, aggressive behavior towards residents, and issues with personal belongings being lost or misplaced. One family detailed a distressing experience where their father's health deteriorated under the facility's care, leading to his death, and his personal belongings were lost. Another review mentioned a resident's wallet disappearing after their passing, adding to the family's grief.

    On the other hand, several reviews highlight positive experiences, describing the staff as welcoming, helpful, and treating residents like family. Some families noted great rehab experiences, with loved ones successfully regaining independence. The facility was commended for its cleanliness, professional admission process, and the caring nature of its staff. One review shared a heartfelt story of recovery and gratitude towards the staff for their support and encouragement.

    While some reviews recommend Heritage for its service and care, others strongly advise looking for alternative care options due to their negative experiences. The contrasting experiences underline the importance of thorough research and consideration when choosing a care facility for loved ones.


    Reviews

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    Health

    Specialized care plans

    Physical therapy

    Occupational therapy

    Speech therapy

    Customized care plans designed to accelerate recovery

    Specialized nursing and therapy services with proven results

    Services

    Assistance with transition to home

    Heritage Living Center accepts Medicare, Medicaid, private insurance, most HMOs, and private-pay residents

    Individualized plans of care

    Respite care

    Short-term stay

    Emotional support

    Activities

    Specialized activity/recreational programs

    2 therapy gyms for the ease and convenience of our residents

    Outdoor courtyard with a walking path

    Activity Programs

    Recreational programs

    Engaging activities

    Community Amenities

    140-bed facility

    Covered porches with seating

    Beauty salon

    Outdoor courtyard

    Electronically secured entrances

    Lounges

    Room Amenities

    26 private rehabilitation suites with a private bathroom and shower

    Wi-Fi services

    Private bathroom

    Dining

    Private dining area

    Nutrition and hydration programs

    Dining/Living areas

    Transportation

    Transportation to appointments

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 2
    Quality measure rating: 4
    Long-term quality measure rating: 5
    Short-term quality measure rating: 2

    Nursing Home Overview

    Participation date: April 3, 1996
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 140
    Total current residents: 127
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 9
    Number of payment denials: 1
    Number of fines: 4
    Total cost of fines: $32115

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-09 2023-06-08 F Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2023-05-09 2023-06-08 F Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-01-11 2022-03-16 E Smoke Deficiencies Install an approved automatic sprinkler system.
    2020-11-04 2020-12-22 E Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2020-11-04 2020-12-22 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-11-04 2020-12-22 F Smoke Deficiencies Install corridor and hallway doors that block smoke.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-11 2023-06-08 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2023-05-11 2023-06-08 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2023-05-11 2023-06-08 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-08-26 2021-09-26 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2021-08-26 2021-09-26 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-08-26 2021-09-26 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 2022-02-11 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-01-13 2022-02-11 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-01-13 2022-02-11 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-01-13 2022-02-11 E Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-01-13 2022-02-11 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-01-13 2022-02-11 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-01-13 2022-02-11 F Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-01-13 2022-02-11 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-01-13 2022-02-11 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 2022-02-11 E Infection Control Deficiencies Report COVID19 data to residents and families.
    2022-01-13 2022-02-11 D Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.
    2021-07-15 2021-08-12 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-07-15 2021-08-12 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-07-15 2021-08-12 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2021-07-15 2021-07-15 B Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2021-07-15 2021-08-12 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2021-07-15 2021-08-12 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-15 2021-08-12 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-29 2021-05-27 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-02-24 2021-03-24 E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2020-09-21 2020-10-08 E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-09-21 2020-10-08 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-09-21 2020-10-08 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-09-21 2020-10-08 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-11-13 2020-12-14 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2020-11-13 2020-12-14 E Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2020-11-13 2020-12-14 E Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2020-11-13 2020-12-14 E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-11-13 2020-12-14 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-11-13 2020-12-14 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2020-11-13 2020-12-14 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2020-11-13 2020-12-14 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-11-13 2020-12-14 E Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2020-11-13 2020-12-14 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-11-13 2020-12-14 E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2020-11-13 2020-12-14 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2020-11-13 2020-12-14 E Administration Deficiencies Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    2020-11-13 2020-12-14 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-11-13 2020-12-14 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-13 2020-12-14 F Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2020-11-13 2020-12-14 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-11-13 2020-12-14 E Infection Control Deficiencies Report COVID19 data to residents and families.

    Fines

    Fine Date Fine Amount
    2018-03-20 $13,811
    2020-11-13 $7,615
    2021-07-15 $5,000
    2021-08-26 $9,750
    2022-01-13 $9,750

    Denials

    Denial Date Payment Denial Days
    2018-03-20 6
    2022-01-13 41

    What is in the Neighborhood

    General Area Overview
    • The closest city is Conway which is 1.5 miles away and has a population of 64,980 (large town).
    • The average income is $68,243, which is high compared to other zip codes.
    • Weather
      • High Temperature: 84
      • Low Temperature: 42
      • Average Temperature: 64.3
      • Day Breakdown: The area gets 165 days of rain, 2 days of snow and 196 days of sun
      • Precipitation: 2.5 inches a year

    Health and Safety Overview
    • The crime rate is 9.74 per 100 people which is very high compared to other cities.
      • Violent Crime: 2.14 incidents per 100 people
      • Property Crime: 4.31 incidents per 100 people
      • Drug-Related Crime: 2.24 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart Neighborhood Market
    0.2 miles away
    Walmart Supercenter
    1.9 miles away
    Sam's Club
    3.6 miles away
    Harps Food Store
    9.3 miles away
    Grocery Outlet
    9.9 miles away

    Transportation

    Morrilton
    16.2 miles away

    None Found

    Banks

    Arvest Bank
    1.4 miles away
    First Service Bank
    1.6 miles away
    Centennial Bank
    1.6 miles away
    Bank OZK
    1.6 miles away
    Bank of America
    1.7 miles away

    Hospitals

    Conway Regional Medical Center
    0.7 miles away
    Conway Regional Rehabilitation Hospital
    0.7 miles away
    Baptist Health Medical Center-Conway
    3.6 miles away
    CHI St. Vincent Morrilton
    15.2 miles away
    United Methodist Behavioral Hospital
    15.6 miles away

    Pharmacies

    Walgreens
    1.7 miles away
    CVS Pharmacy
    1.7 miles away
    Walmart Pharmacy
    18.6 miles away
    Wal-mart Pharmacy
    19.7 miles away
    Express Pharmacy
    23.1 miles away

    Dentists

    Orthodontic Associates
    0.4 miles away
    Monarch Dental
    1.6 miles away
    Affordable Dentures Of Conway
    2.5 miles away
    Aspen Dental
    3.6 miles away
    Mayflower Family Dentistry
    9.2 miles away

    Parks

    Pompe Park
    0.1 miles away
    Tucker Creek Walking/Bike Trail
    0.2 miles away
    Gatlin Park
    0.4 miles away
    Laurel Park
    0.5 miles away
    Jewel Moore Nature Reserve
    1.3 miles away

    Places of Worship

    Cornerstone Bible Fellowship
    24.3 miles away

    Shopping

    Pavillion in the park
    22.7 miles away
    McCain Mall
    24.8 miles away

    Culture

    James H. Clark Auditorium
    0.5 miles away
    Reynolds Performance Hall
    1.5 miles away
    Lantern Theatre
    1.6 miles away
    M2Gallery
    21.1 miles away
    cantrell gallery
    22.6 miles away

    Restaurants

    Casa Catrina
    1.4 miles away
    Diablos Tacos
    1.5 miles away
    Panda Wok
    1.5 miles away
    Sharks
    1.5 miles away
    Eat My Catfish
    1.6 miles away

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    Google map of Heritage Living Center

    Licensing

    This community is licensed by the state of AR. It is a large-sized community with 140 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

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