Call for pricing and availability: (980) 890-6880

Heritage Living Center

1175 Morningside Drive, Conway, AR 72034

Based on 15 reviews


Services and Housing Options

Assisted Living, Memory Care, Nursing Home, Respite, Rehabilitation

Estimated Pricing

Studio
Estimated $3,624
For Pricing & Availability
(980) 890-6880
To Reach a Resident
(501) 327-7642

Heritage Living Center Description

Heritage Living Center is not only a place for professional health care, but we also strive to make each resident feel like they are at home. No matter where you look, you'll see the careful consideration we put into doing that. We provide a clean and comfortable home to nourish the body and enrich the lives of our extended family. We believe that every resident has a story to tell, and we're dedicated to making sure their next chapter is a good one. We partner with the resident's family, physicians, and an incredible staff to provide exceptional care because we know that alone we cannot provide the best possible care.

Memory Care
The Heritage Living Center features a memory care neighborhood that is located within the facility. This exclusive area provides residents with access to specialized services and amenities designed to support those with memory impairments. The neighborhood is a secure community for people with Alzheimer's and other forms of dementia. The staff at our neighborhood are specially trained in memory care and offer a compassionate atmosphere. This neighborhood is designed to help residents maintain their independence and increase their quality of life by providing a warm, homelike atmosphere.

Respite Care
A respite visit is designed to be a brief, temporary stay that includes all of the services and amenities available to our long-term care residents. Respite services are beneficial for when a caregiver is not available to provide care or needs a break from caregiving. Caring for loved ones at home can be a rewarding but difficult task. If you're in central Arkansas and need some extra support, Heritage Living Center is here to help.

Rehabilitation
As soon as you walk through the doors of our private entrance in Conway, you'll feel at ease and know that we provide everything our short-term guests and their families need. The healing process is unique to each individual; working tirelessly to bring them back to health and home. Private rooms at this establishment come complete with their own private bath and shower- so you can enjoy some peace and quiet during your stay. The rehabilitation wing at our hospital offers patients private dining areas, leisure spaces, and outdoor therapy areas.

Price Comparison

  • Estimated Facility Price: $3,624
  • Average City Price: $3,529
  • Average State Price: $3,529
  • Average National Price: $3,545
  • Ranking

  • Ranking in City: 3 out of 11 communities in Conway
  • Ranking in State: 150 out of 268 communities in AR
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    Services
    Heritage Living Center provides its residents with a variety of services that are tailored to meet their individual needs. The Center offers specialized nursing and therapy services, which have been proven to provide exceptional results. The Center also has a certified medical team that consists of General Practice Physicians, Dentists, Optometrists, and Podiatrists. Each resident is provided with an individualized plan of care, which is designed to accelerate recovery and provide the best possible outcome.

    Memory Care Services and Amenities
    Heritage Living Center offers specialized memory care services and amenities to its residents. The center provides electronically secured entrances for added security and peace of mind. There are dining and living areas with meals prepared by the facility's staff. Specialized activity and recreational programs are available to engage and entertain the residents. All memory care plans are tailored to meet the individual needs of each resident.

    Rehabilitation Services and Amenities
    Heritage Living Center provides 140-bed facility for residential living with 24-hour skilled nursing care, and a variety of rehabilitation services and amenities. Residents can take advantage of physical therapy, occupational therapy, and speech therapy with customized care plans designed to accelerate recovery. Specialized nursing and therapy services are offered with proven results to assist with transition to home. Heritage Living Center also provides transportation to appointments and covered porches with seating for relaxation.

    Health

    long-term care services

    medication management

    therapy services

    nutrition and hydration programs

    registered dietician

    therapists

    physical therapy

    24-hour skilled nursing care

    hospice and palliative care

    individualized plans of care

    registered nurses

    specialized care

    respite services

    rehabilitation services

    respite care

    long term care

    caregiver

    specialized memory care

    wound care

    occupational therapy

    restorative nursing

    emotional support

    social services

    short-term rehabilitation

    speech therapy

    Activities

    activities program

    recreational programs

    engaging activities

    activities of daily living

    art

    Dining

    private dining

    Services

    short-term stay

    transportation to appointments

    Amenities

    outdoor courtyard

    beauty salon

    secured entrances

    rehabilitation gym

    storage

    lounges

    homelike atmosphere

    living areas

    private rehabilitation suites

    secure community

    walking path

    porches

    wi-fi services

    activity rooms

    home-like environment

    private bathroom

    dining area

    gardening area

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 5 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 04/03/96 and is run by a for profit organization. It is a large-sized nursing community with 140 nursing beds. Currently, there are 125 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has been given 4 fines by The Centers for Medicare & Medicaid Services for a total of $32,114.75. The facility has had 1 payment denials, which is when the government stops payments to a nursing home for new residents until the facility fixes an outstanding citation. The facility has also had 10 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.

    Overall Ratings

    The Heritage Living Center is a nursing home that has a 2-star overall rating, the second lowest possible. The nursing home is in the bottom 40% of facilities in terms of overall rating. The overall rating is slightly lower than the state average. This nursing home has a 1-star health inspection rating, the lowest possible. The nursing home is in the bottom 10% of facilities in terms of health inspection rating. The health inspection rating is slightly lower than the state average. However, this nursing home has a 5-star quality rating, the highest possible. The nursing home is in the top 20% of facilities in terms of quality rating. The qualityrating is slightly higher than thenstate average


    Staff Ratings

    The Heritage Living Center is a nursing home that has a 2-star staff rating, the second lowest possible. The nursing home is in the top half of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly lower than the state average. The nursing home is in the top 40% of facilities in terms of LPN staffing hours per resident per day. The LPN staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom 20% of facilities in terms of RN staffing hours per resident per day. The RN staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom 30% of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is slightly lower than the state average. The nursing home is in the top 40% of facilities in terms of physical therapist staffing hours per resident per day. The physical therapist staffing hours per resident per day is slightly higher than the state average.


    Covid Data

    The Heritage Living Center is a nursing home located in the bottom half of facilities in terms of resident vaccination rate. The resident vaccination rate at the Heritage Living Center is slightly lower than the state average, with a rate of 88.7% as compared to the state's 88.8%. However, the nursing home is in the top 40% of facilities when it comes to covid booster rate, with a 92.4% booster rate compared to the state's 86.9%.


    Quality Measures

    The Heritage Living Center is a nursing home that has a 5-star quality rating, the highest possible. Although the nursing home is in the bottom 20% of facilities in terms of residents that have one or more falls with a major injury, the nursing home is in the top 40% of facilities in terms of residents who lose too much weight. The nursing home is also in the top half of facilities in terms of residents who received an antianxiety or hypnotic medication. However, the nursing home is in the top 10% of facilities in terms of residents whose ability to move independently worsened. The nursing home is in the top 20% of facilities in terms of residents given Flu and Pneumococcal vaccines.


    Emergency and Hospitalization Quality Measures

    The Heritage Living Center is not one of the best nursing homes in the state. It is in the bottom half of facilities in terms of hospitalizations per 1000 days. The nursing home is also in the bottom 10% of facilities in terms of outpatient emergency department visits per 1000 days. However, the nursing home is in the top 40% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission.

    Get exact pricing & check availability

    By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy

    The Conway Area

  • Population: 64,980 (large town)
  • Average Income: $52,400 (60% of the country has a higher median income)
  • Community Distance From City Center: 1.5 miles
  • Healthcare Nearby

    Hospitals

    Conway Regional Medical Center
    0.7 miles away
    Conway Regional Rehabilitation Hospital
    0.7 miles away
    Baptist Health Medical Center-Conway
    3.6 miles away
    CHI St. Vincent Morrilton
    15.2 miles away
    United Methodist Behavioral Hospital
    15.6 miles away

    Pharmacies

    Walgreens
    1.7 miles away
    CVS Pharmacy
    1.7 miles away
    Walmart Pharmacy
    18.6 miles away
    Wal-mart Pharmacy
    19.7 miles away
    Express Pharmacy
    23.1 miles away

    Dentists

    Orthodontic Associates
    0.4 miles away
    Monarch Dental
    1.6 miles away
    Affordable Dentures Of Conway
    2.5 miles away
    Aspen Dental
    3.6 miles away
    Mayflower Family Dentistry
    9.2 miles away

    Essentials Nearby

    Transportation

    Morrilton
    16.2 miles away
    Train

    None Found

    Supermarkets

    Walmart Neighborhood Market
    0.2 miles away
    Walmart Supercenter
    1.9 miles away
    Sam's Club
    3.6 miles away
    Harps Food Store
    9.3 miles away
    Grocery Outlet
    9.9 miles away

    Banks

    Arvest Bank
    1.4 miles away
    First Service Bank
    1.6 miles away
    Centennial Bank
    1.6 miles away
    Bank OZK
    1.6 miles away
    Bank of America
    1.7 miles away

    Things to do in the Area

    Places of Worship

    Cornerstone Bible Fellowship
    24.3 miles away

    Parks

    Pompe Park
    0.1 miles away
    Tucker Creek Walking/Bike Trail
    0.2 miles away
    Gatlin Park
    0.4 miles away
    Laurel Park
    0.5 miles away
    Jewel Moore Nature Reserve
    1.3 miles away

    Shopping

    Pavillion in the park
    22.7 miles away
    McCain Mall
    24.8 miles away

    Culture

    James H. Clark Auditorium
    0.5 miles away
    Reynolds Performance Hall
    1.5 miles away
    Lantern Theatre
    1.6 miles away
    M2Gallery
    21.1 miles away
    cantrell gallery
    22.6 miles away

    Restaurants

    Casa Catrina
    1.4 miles away
    Diablos Tacos
    1.5 miles away
    Panda Wok
    1.5 miles away
    Sharks
    1.5 miles away
    Eat My Catfish
    1.6 miles away

    Weather

  • High Temperature: 84°F
  • Low Temperature: 42°F
  • Average Temperature: 64.3°F
  • Day Breakdown: 165 days of rain, 2 days of snow and 196 days of sun
  • Precipitation: 2.5 inches a year
  • Google map of Heritage Living Center

    Licensing

    This community is licensed by the state of AR. It is a large-sized community with 140 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

    Get exact pricing & check availability

    By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy

    Reviews

    General Staff Rating
    Based on 3 total reviews
    Care Staff Rating
    Based on 2 total reviews
    brittany dean
    2021-08-01

    1.0 rating


    My father died after being “cared for” here. His nurse, Jeremiah, didn’t even notice that he was not drinking or urinating for the 2 weeks he was in there. My mom, sister, or I would have noticed if we were allowed to see him; however, with COVID regulations, we were not allowed to see him. We tried calling his cell phone SEVERAL times for a week and never got my dad to answer. We called Heritage repeatedly over those days saying we needed them to charge his phone and place it near him, so he could answer for us. My mom kept being told that his nurse would do that for us. They never did! My sister and I were furious because they were not letting us speak with him. We even went up there and gave them our number so he could call us and we got the number of his room phone, so we could call that phone as well. Once again, we were told they would charge his cell phone too. Once we got back in the car, I immediately called my dad on his cell and on his room number corded phone. No answer. I called the front desk and told them I want to speak to my dad now. They apologized and said sometimes the room phones “go missing” so my dad must not have one. I once again gave them my number and told them I would be waiting for my dad’s call. A few moments later, Jeremiah calls my phone from my dads corded room phone number and says, “let me see if your dad is feeling up to talking on the phone.” He finally puts my dad on the phone and I get to tell him I love him and ask him how he is doing. He tells me he loves me and says he is just “relaxing”. My dad never uses the word “relaxing”. Especially not when he is in the hospital or a rehab. I knew something was not right so I call my mom and tell her to get my dad OUT of that place. She calls and arranges to get my dad released but they say with COVID, they must first arrange a meeting virtually to speak with my mom about releasing him. Before my dad can get released, they call us back and tell us that he suddenly got worse and had to go to the hospital. He gets put in ICU on a ventilator and is in a coma. The hospital doctors tell us he is bleeding internally and he is extremely dehydrated. The hospital doctors keep him for several days and then tell us that it doesn’t look good and we need to say our goodbyes. He died in Feb of this year (2021). Heritage calls us later to pick up his belonging and guess what…. They’ve LOST his phone. The cell phone we had been begging them to charge and they kept saying they would! They never even checked. We also received shirts that were not my dads. Meaning, clearly he is not the only patient that has lost items in their “care”. I HIGLY RECOMMEND CHOOSING A DIFFERENT PLACE!! This place is AWFUL!

    Eboni Hall
    2021-04-01

    5.0 rating


    Emmanuel
    2021-01-01

    5.0 rating


    Katy Cranmer
    2021-01-01

    5.0 rating


    Matthew Raymer
    2021-01-01

    1.0 rating


    I witnessed 2 serious incidents at Heritage, where my mother resides. One of their employees opened the front door of the facility and motioned me and my wife to come inside to hug my mother (who was in the lobby), without any prompting from us. A clear violation of COVID restrictions. At the same time, another resident was attempting to leave the building and had raised her voice - the employees responded to her in a very physically aggressive manner. In addition, during my window visit with my mother, she had requested help with a clothing change on the 2nd day we saw her, but the staff left her in the same clothes for 2 days. When we spoke to management, they gave us a lot of excuses, and some employees were rude. When we mentioned that we were considering reporting them to the health department, their attitude changed.

    Torian Khalil
    2021-01-01

    5.0 rating


    Ma'Rya Carter
    2021-01-01

    5.0 rating


    Robert O'Connor,Sr.
    2020-01-01

    5.0 rating


    Regina Phalange
    2020-01-01

    5.0 rating


    Love visiting Heritage! The staff is always welcoming and helpful!

    alanna gray
    2019-01-01

    3.0 rating


    Ralph Boyer
    2019-01-01

    5.0 rating


    Great care. Good rehab experience.

    Kelly Ragan
    2019-01-01

    3.0 rating


    Nice staff always willing to help you

    Eary lee
    2018-01-01

    3.0 rating


    Demo
    2018-01-01

    5.0 rating


    To me its the top Nursing home in Conway, AR.

    Trevor Halbrook
    2017-01-01

    3.0 rating


    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-01-11 2022-03-16 E Smoke Deficiencies Install an approved automatic sprinkler system.
    2020-11-04 2020-12-22 E Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2020-11-04 2020-12-22 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-11-04 2020-12-22 F Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-05-14 2019-06-16 E Egress Deficiencies Have exits that are accessible at all times.
    2019-05-14 2019-06-16 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-08-26 D D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2021-08-26 D D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-08-26 E E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-15 D D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-07-15 E E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-07-15 D D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2021-07-15 B B Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2021-07-15 D D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2021-07-15 E E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-07-15 E E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 E E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-01-13 E E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-01-13 D D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-01-13 E E Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-01-13 E E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-01-13 D D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-01-13 F F Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-01-13 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-01-13 E E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-01-13 E E Infection Control Deficiencies Report COVID19 data to residents and families.
    2022-01-13 D D Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.
    2021-04-29 D D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-02-24 E E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2020-09-21 E E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-09-21 E E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-09-21 E E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-09-21 E E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-07-08 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-11-13 E E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2020-11-13 E E Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2020-11-13 E E Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2020-11-13 E E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-11-13 E E Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-11-13 E E Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2020-11-13 D D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2020-11-13 E E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2020-11-13 E E Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2020-11-13 E E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-11-13 E E Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2020-11-13 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2020-11-13 E E Administration Deficiencies Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    2020-11-13 E E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-11-13 E E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-13 F F Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2020-11-13 J J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-11-13 E E Infection Control Deficiencies Report COVID19 data to residents and families.
    2019-05-17 E E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2019-05-17 E E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-05-17 D D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-05-17 D D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-05-17 E E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2019-05-17 E E Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    2019-05-17 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

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