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Heritage Hills Living & Rehabilitation Center
411 North West Street, Mcalester, OK 74502
For Pricing & Availability
(800) 780-8101To Reach a Resident
(918) 423-2920Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Mcalester
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews strongly advise against placing family members in this facility, citing poor management and lack of proper care.
- Communication issues are prevalent, with reports of the administrator and office personnel not returning calls or providing necessary information.
- There are alarming accounts of neglect and unsanitary conditions, including a case where a resident's health severely deteriorated due to improper care.
- Complaints include severe understaffing, with one person reportedly handling multiple critical roles inadequately.
- There are mentions of pest infestations and a generally unclean environment, contributing to an unpleasant and potentially unsafe living situation for residents.
- Despite overwhelmingly negative feedback, there is a single positive review mentioning recent improvements in staff and resident care, alongside a heartwarming account of a dietary aid's kindness towards a resident.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 2
Long-term quality measure rating:
2
Nursing Home Overview
Participation
date: Aug. 1, 1997
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 81
Total current residents: 56
Facility is located in a hospital: No
Special Focus Status Candidate: Yes
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 1
Number of fines: 4
Total cost of fines: $30388
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-31 | 2022-09-23 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2022-08-31 | 2022-09-23 | F | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2022-08-31 | 2022-09-23 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-08-31 | 2022-09-23 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-08-31 | 2022-09-23 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-08-31 | 2022-09-23 | F | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2022-08-31 | 2022-09-23 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-08-31 | 2022-09-23 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-05-11 | 2021-07-01 | C | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2021-05-11 | 2021-07-01 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-05-11 | 2021-07-01 | F | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2021-05-11 | 2021-07-01 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-05-11 | 2021-07-01 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2021-05-11 | 2021-07-01 | C | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2021-05-11 | 2021-07-01 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2021-05-11 | 2021-07-01 | C | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-02-20 | 2019-03-19 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2019-02-20 | 2019-03-19 | F | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2019-02-20 | 2019-03-19 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-02-20 | 2019-03-19 | C | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-02-20 | 2019-03-19 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-02-20 | 2019-03-19 | F | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2019-02-20 | 2019-03-19 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-02-20 | 2019-03-19 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-02-20 | 2019-03-19 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2019-02-20 | 2019-03-19 | E | Services Deficiencies | Have an externally vented heating system. |
| 2019-02-20 | 2019-03-19 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2022-09-02 | $27,895 |
| 2022-09-02 | $18,132 |
| 2022-09-06 | $3,145 |
| 2022-10-17 | $6,293 |
| 2022-11-07 | $2,797 |
| 2022-11-07 | $2,818 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2022-09-02 | 63 |
What is in the Neighborhood
- The closest city is McAlester which is 0.8 miles away and has a population of 18,310 (small town).
- Weather
- High Temperature: 84
- Low Temperature: 42
- Average Temperature: 64.2
- Day Breakdown: The area gets 151 days of rain, 4 days of snow and 208 days of sun
- Precipitation: 2.3 inches a year
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
2.7 miles awayNone Found
Bus Stations
McAlester Greyhound Bus Station
1.2 miles awayBanks
The Bank
1.0 miles awayHospitals
McAlester Regional Health Center
1.6 miles awayCarl Albert Community Mental Health Center
1.7 miles awayPharmacies
Wood's Pharmacy
1.2 miles awayCVS Pharmacy
1.7 miles awayWalgreens
1.7 miles awayWalmart Pharmacy
2.7 miles awayNone Found
Parks
Chadick Park
1.2 miles awayLee Park
1.3 miles awayPuterbaugh Park
1.9 miles awayKrebs
3.1 miles awayAlderson
5.7 miles awayNone Found
None Found
None Found
Restaurants
Adelita's Mexican Restaurant
2.3 miles awayModo Mio Italian Restaurant
2.4 miles awayDenny's
2.7 miles awayPete's Place
3.4 miles awayGet exact pricing & check availability
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Disclaimer
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