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Heritage Health - Jacksonville, Illinois
873 Grove Street, Jacksonville, IL 62650
For Pricing & Availability
(800) 780-8101To Reach a Resident
(217) 479-3400Estimated Pricing
Price Comparison
Heritage Health - Jacksonville, Illinois Description
Heritage Health in Jacksonville is a beautiful senior living community located in Morgan County within the historic city of Jacksonville, Illinois. We are a well-known name around town; our community is the oldest in Jacksonville! Known for our longevity and rapport, Heritage Health in Jacksonville has always offered first-rate senior care to those in need. We are consistently voted the Area's Best Nursing Home by the Jacksonville Journal Courier.
Our lively senior community and friendly caregivers provide services for all phases of senior living and accept both Medicare and Medicaid. We trust our compassionate, skilled nursing staff to supply your loved one with round-the-clock nursing care as well as assistance with daily activities. Our RESTORE Therapy services include speech, occupational, and physical therapies.
You' re welcome to bring your senior in for respite care if you need a break from caregiving. Heritage Jacksonville also provides an excellent memory care team, capable of providing support for those who have Alzheimer's or dementia. And if your loved one needs hospice care, we will offer sensitive medical, psychological, and spiritual support. Our shelter care service gives more independent-driven seniors a pleasing place to live along with the comfort of knowing help is nearby. Seniors also receive frequent visits from local X-ray and lab professionals, wound doctors, podiatrists, and ophthalmologists.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Jacksonville
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Jacksonville
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Feedback:
- Many reviewers highlight the friendly and compassionate staff across various departments.
- Several comments praise the management for being understanding and caring.
- The atmosphere is described as positive, with a home-like feel for residents.
- Staff members, including CNAs, are noted for their helpfulness and the excellent care they provide.
- Facilities are generally clean, and some rooms offer good closet space, storage, and nice TV with good channel coverage.
Negative Feedback:
- One review mentions a room with drab appearance, peeled or scratched wall paint, and a bathroom medicine cabinet not in great shape.
- There are calls for more CNAs and nurses, better food and alternative options, a better bathing schedule, and improved transportation to and from doctors.
- A particularly negative experience involved a lack of promised rehab services, leading to a significant decline in a resident's condition, and allegations of fraud and negligence.
Mixed Feedback:
- While some reviews express satisfaction with the care provided to their loved ones, others highlight areas needing improvement or share experiences of inadequate care.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
1
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: April 19, 2004
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 175
Total current residents: 97
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 11
Number of payment denials: 3
Number of fines: 9
Total cost of fines: $238409
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-20 | 2022-08-26 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-07-20 | 2022-08-26 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-07-20 | 2022-08-26 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-07-20 | 2022-08-26 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-07-20 | 2022-08-26 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
| 2021-06-17 | 2021-07-15 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2021-06-17 | 2021-07-16 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2021-06-17 | 2021-07-15 | F | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2021-06-17 | 2021-07-06 | F | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2021-06-17 | 2021-07-06 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2021-06-17 | 2021-07-08 | F | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2021-06-17 | 2021-07-14 | F | Emergency Preparedness Deficiencies | Develop a communication plan. |
| 2021-06-17 | 2021-07-07 | F | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2021-06-17 | 2021-07-07 | F | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2021-06-17 | 2021-07-07 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2021-06-17 | 2021-07-08 | F | Emergency Preparedness Deficiencies | Establish methods for sharing information. |
| 2021-06-17 | 2021-07-08 | F | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2021-06-17 | 2021-07-14 | F | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2021-06-17 | 2021-07-14 | F | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2021-06-17 | 2021-07-14 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2021-06-17 | 2021-07-09 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2021-06-17 | 2021-07-09 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2021-06-17 | 2021-07-03 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-06-17 | 2021-07-30 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-06-17 | 2021-07-02 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-06-17 | 2021-07-01 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-06-17 | 2021-06-29 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper storage of liquid oxygen. |
| 2019-06-28 | 2019-07-19 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-06-28 | 2019-07-02 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-06-28 | 2019-07-19 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-06-28 | 2019-07-15 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-18 | 2023-02-03 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-08-24 | 2022-09-21 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-08-24 | 2022-09-21 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-08-24 | 2022-09-21 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-07-26 | 2022-08-26 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-07-26 | 2022-08-26 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2022-07-26 | 2022-08-26 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-07-26 | 2022-09-21 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-07-26 | 2022-08-26 | F | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-07-26 | 2022-08-26 | F | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-07-26 | 2022-08-26 | D | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2022-07-26 | 2022-08-26 | F | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2022-07-26 | 2022-09-21 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-06-24 | 2022-07-15 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-06-24 | 2022-07-15 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-05-02 | 2022-05-16 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-02 | 2022-05-16 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-02-14 | 2022-02-27 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-02-14 | 2022-02-27 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-02-14 | 2022-02-27 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-01-27 | 2022-02-16 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-01-27 | 2022-02-16 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-11-22 | 2021-12-14 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-11-22 | 2021-12-14 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-06-17 | 2021-07-07 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-06-17 | 2021-07-07 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-06-17 | 2021-07-07 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-06-17 | 2021-07-07 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-06-17 | 2021-07-07 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-06-17 | 2021-07-07 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-07-15 | 2021-07-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-07-15 | 2021-07-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-09-15 | 2020-12-11 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-06-27 | 2019-07-10 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-06-27 | 2019-07-24 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-06-27 | 2019-07-24 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-06-27 | 2019-07-24 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-06-27 | 2019-07-24 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-06-27 | 2019-07-24 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-06-27 | $16,185 |
| 2020-06-11 | $13,000 |
| 2020-09-15 | $92,120 |
| 2021-06-17 | $15,000 |
| 2021-07-05 | $650 |
| 2021-07-05 | $655 |
| 2021-07-12 | $975 |
| 2021-07-19 | $1,300 |
| 2021-11-22 | $15,000 |
| 2021-11-22 | $9,750 |
| 2022-01-10 | $1,625 |
| 2022-05-02 | $19,890 |
| 2022-05-02 | $30,600 |
| 2022-06-24 | $97,094 |
| 2022-06-24 | $186,720 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-09-15 | 34 |
| 2022-01-27 | 5 |
| 2022-06-24 | 26 |
What is in the Neighborhood
- The closest city is Jacksonville which is 0.7 miles away and has a population of 19,103 (small town).
- The average income is $57,860, which is average compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 30
- Average Temperature: 55.9
- Day Breakdown: The area gets 149 days of rain, 28 days of snow and 186 days of sun
- Precipitation: 2.2 inches a year
- The crime rate is 5.97 per 100 people which is high compared to other cities.
- Violent Crime: 1.64 incidents per 100 people
- Property Crime: 3.01 incidents per 100 people
- Drug-Related Crime: 0.62 incidents per 100 people
- The average life expectancy in zip code is 77.64 years old, which is average compared to other zip codes.
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Supermarkets
County Market
0.9 miles awayAldi
1.0 miles awayWalmart Supercenter
1.7 miles awayKroger
21.8 miles awayNone Found
None Found
Banks
Prairie State Bank & Trust
0.5 miles awayU.S. Bank
0.6 miles awayJacksonville Savings Bank
0.7 miles awayBOS
1.0 miles awayCNB Bank
1.0 miles awayHospitals
Mental Health and Development Center
0.8 miles awayPassavant Area Hospital
1.4 miles awayPharmacies
Medicine Shoppe
0.7 miles awayWalgreens
0.7 miles awayCVS
0.8 miles awayNone Found
Parks
Illinois College
0.2 miles awayJacksonville
0.4 miles awayDuncan Park
0.5 miles awayVeterans Park
0.5 miles awayCentral Park
0.7 miles awayNone Found
None Found
Culture
Strawn Art Gallery
0.5 miles awayRestaurants
Pizza Hut
0.5 miles awayPonderosa Steakhouse
0.5 miles awayBest Buffet
0.6 miles awayEl Patron
0.6 miles awayLos Rancheros
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