Heritage Hall Blackstone

Positive Reviews:

• Some residents and staff members are considered family by those who have worked there for years, highlighting a sense of community and trust.
• Exceptional nursing care noted, with specific praise for individual nurses' compassion and dedication.
• Positive experiences with the care and cleanliness for a resident several years back, with special mention of caring staff.
• Heritage Hall in Blackstone received commendation for its caring staff, secure Memory Care unit with activities, and overall happiness of a resident with Dementia.
• Repeated positive experiences for a resident who has stayed there multiple times for recuperation, with staff going out of their way to keep patients connected to their families during difficult times.

Negative Reviews:

• Reports of staff incompetence, neglect in basic care such as bathing and changing clothes, and lack of communication upon discharge.
• Legal and ethical concerns raised about the facility's management, lack of documentation, and unprofessional behavior from a specific staff member.
• Facility described as run-down, with dilapidated rooms and patients feeling uncared for.
• Allegations of neglect and incompetence, with a family member witnessing poor care and having to instruct staff on basic care tasks.
• Issues with billing and the need for urgent medical attention not being promptly addressed.

Overall, reviews are mixed with some praising the care and dedication of specific staff members and others raising serious concerns about neglect, incompetence, and unprofessional behavior. Prospective residents and their families are advised to thoroughly research and consider their options.