📞 Call for pricing and availability: (800) 780-8101
Heritage Hall Big Stone Gap
2045 Valley View Drive, Big Stone Gap, VA 24219
For Pricing & Availability
(800) 780-8101To Reach a Resident
(276) 523-3000Estimated Pricing
Price Comparison
Heritage Hall Big Stone Gap Description
Heritage Hall Big Stone Gap is located in beautiful southwest Virginia bordering the Tennessee and Kentucky state lines. Quality of life is a very important focus here as we provide cutting edge medical care. From Alzheimer’s care in our state-of-the-art dementia unit, to short-term rehabilitation, we work hard to ensure every patient has the right individualized care plan in place to meet their needs. Our physicians and nursing staff are always available, and our emergency services are also conveniently located next door at Lonesome Pine Hospital. Heritage Hall Big Stone Gap is a proud member of the community, serving patients from Virginia, Tennessee and Kentucky for 30+ years.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
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Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Heritage Hall in Big Stone Gap has received a mix of reviews from employees and family members of residents. Many employees describe the facility as a great place to work, highlighting the family-like atmosphere, the care and compassion for residents, and the strong team spirit among staff. Several employees, some with over 20 years of service, express their love for the job, the residents, and the sense of belonging they feel at Heritage Hall.
On the other hand, there are serious concerns raised by some family members regarding the care provided to their loved ones. Complaints include allegations of neglect, improper medical procedures leading to severe health complications, and a focus on profit over patient care. These negative experiences have led to calls for investigation and warnings against placing loved ones in the facility.
Despite these concerns, other family members have shared positive experiences, noting the professionalism, compassion, and quality care provided by the staff. They appreciate the efforts made to accommodate and care for their loved ones, especially during challenging times such as the COVID-19 pandemic.
Overall, the reviews of Heritage Hall in Big Stone Gap present a complex picture, with many employees and some families expressing satisfaction and gratitude for the care and workplace environment, while others raise significant concerns about the quality of care and management practices.
Reviews
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Health
Activities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: None
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: Feb. 10, 1983
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 180
Total current residents: 149
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 6
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $54178
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-02-10 | 2023-04-03 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2023-02-10 | 2023-04-03 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-02-10 | 2023-04-03 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2023-02-10 | 2023-04-03 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-02-10 | 2023-04-03 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-05-13 | 2021-07-01 | E | Construction Deficiencies | Use approved construction type or materials. |
| 2021-05-13 | 2021-07-01 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-05-13 | 2021-07-01 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2021-05-13 | 2021-07-01 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-05-13 | 2021-07-01 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-05-13 | 2021-07-01 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2021-05-13 | 2021-07-01 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-11-25 | $3,250 |
| 2021-05-13 | $50,278 |
| 2021-08-02 | $650 |
What is in the Neighborhood
- The closest city is Big Stone Gap which is 0.5 miles away and has a population of 5,614 (very small town).
- The average income is $46,995, which is very low compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 36
- Average Temperature: 58.0
- Day Breakdown: The area gets 199 days of rain, 25 days of snow and 140 days of sun
- Precipitation: 3.1 inches a year
- The crime rate is 4.33 per 100 people which is high compared to other cities.
- Violent Crime: 0.72 incidents per 100 people
- Property Crime: 2.77 incidents per 100 people
- Drug-Related Crime: 0.41 incidents per 100 people
- The average life expectancy in zip code is 74.03 years old, which is very low compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Walmart
1.1 miles awayUnited Grocery Outlet
9.4 miles awayWalmart Supercenter
10.0 miles awaySave-A-Lot
10.9 miles awayFood City
11.2 miles awayNone Found
None Found
Banks
First Bank & Trust Co.
7.6 miles awayWells Fargo
7.9 miles awayBank of America
7.9 miles awayBB&T
10.7 miles awayFirst Bank & Trust
11.8 miles awayHospitals
Wellmont Lonesome Pine Hospital
0.1 miles awayNorton Community Hospital
7.2 miles awayMountain View Regional Medical Center
8.4 miles awayWhitesburg ARH Hospital
16.6 miles awayPharmacies
CVS Pharmacy
7.5 miles awayLonesome Pine Economy Drug
8.1 miles awayNorton Pharmacy
8.2 miles awayRite Aid
16.6 miles awayWildcat Pharmacy
18.9 miles awayDentists
Designing Smiles Cosmetic Dental Center
9.9 miles awayDavid Narramore
17.1 miles awayParks
Archery Range Park
0.7 miles awayWise County
0.9 miles awayA. K. Fraley Park
1.0 miles awayItaly Bottom Park
1.3 miles awayMiner's Park
1.3 miles awayNone Found
None Found
Culture
Park Avenue Theatre
7.9 miles awayCoal Miners Memorial Theater
12.6 miles awayLee Theater
17.3 miles awayRestaurants
Prime Sirloin Steakhouse
7.1 miles awayBrownies Cafe
7.1 miles awayNorton's Grill & Rotisserie
7.6 miles awayRomano's Italian Restaurant
7.6 miles awayMi Finca Mexican Restaurant
7.7 miles awayGet exact pricing & check availability
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