📞 Call for pricing and availability: (800) 780-8101
Heritage Care Center
4401 North Hanley Road, Saint Louis, MO 63134
For Pricing & Availability
(800) 780-8101To Reach a Resident
(314) 521-7471Estimated Pricing
Price Comparison
Heritage Care Center Description
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Saint Louis
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Saint Louis
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews report a strong smell of urine and the presence of cockroaches within the facility.
- Concerns are raised about the facility's focus on census and financial matters over resident care.
- Administration and staff are criticized for poor communication and disrespectful behavior towards workers and residents. There are, however, mentions of a few caring CNA staff.
- Heartbreaking accounts of neglect, including a family not being notified of a relative's death and issues with handling of personal belongings.
- Complaints about the facility's cleanliness, with reports of it reeking of urine and feces.
- Changes in management, particularly the Director of Nursing, are linked to a decline in the quality of care, with reports of residents being treated like prisoners and receiving inadequate medical attention.
- One positive review mentions the facility being clean and the staff being great, with a resident being very happy there.
- Distressing accounts of a resident's death with minimal communication to the family and lack of information on the resident's belongings.
- A positive note on a substance abuse training session held at the facility, highlighting the enthusiasm and politeness of residents and the administrative team.
- Appreciation for the staff from a family member, mentioning several staff members by name and thanking them for their care.
- Multiple calls for the facility to be shut down due to poor conditions and inadequate care.
- One employee, Dollie, is singled out for actually caring about the patients amidst widespread criticism of the facility and staff.
- Overall sentiment that the facility has significantly declined in quality over the years and should be closed down.
Reviews
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Health
Services
Activities
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 1
Long-term quality measure rating:
1
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: June 21, 1993
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 111
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 10
Number of
substantiated complaints: 7
Number of payment denials: 1
Number of fines: 3
Total cost of fines: $122206
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-07-26 | 2019-09-09 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2019-07-26 | 2019-09-09 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-07-26 | 2019-09-09 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-07-26 | 2019-09-09 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2019-07-26 | 2019-09-09 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-07-26 | 2019-09-09 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-07-26 | 2019-09-08 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-07-26 | 2019-09-09 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2019-07-26 | 2019-09-09 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-07-26 | 2019-09-09 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-07-26 | 2019-09-09 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2019-07-26 | 2019-09-09 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-07-30 | 2018-09-07 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2018-07-30 | 2018-09-07 | F | Egress Deficiencies | Have exits that are accessible at all times. |
| 2018-07-30 | 2018-09-07 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2018-07-30 | 2018-09-07 | F | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2018-07-30 | 2018-09-07 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2018-07-30 | 2018-09-07 | F | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2018-07-30 | 2018-09-07 | F | Services Deficiencies | Have an externally vented heating system. |
| 2018-07-30 | 2018-09-07 | F | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2018-07-30 | 2018-09-07 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-07-30 | 2018-09-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2017-08-28 | 2017-10-12 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2017-08-28 | 2017-10-12 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-10 | $9,750 |
| 2021-05-03 | $105,963 |
| 2021-05-03 | $73,671 |
| 2021-06-21 | $650 |
| 2022-08-10 | $23,989 |
| 2022-08-10 | $15,593 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-05-03 | 128 |
What is in the Neighborhood
- The closest city is Saint Johns which is 1.4 miles away and has a population of 7,690 (very small town).
- The average income is $30,412, which is very low compared to other zip codes.
- Weather
- High Temperature: 81
- Low Temperature: 33
- Average Temperature: 58.9
- Day Breakdown: The area gets 154 days of rain, 21 days of snow and 189 days of sun
- Precipitation: 2.2 inches a year
- The median age is 35.0 years old, average compared to other cities.
- 5.4% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 6.91% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 3% Asian, 45% Black or African-American, 3% Hispanic or Latino, and 46% White.
- The average life expectancy in zip code is 78.62 years old, which is average compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Shop 'n Save
1.9 miles awaySave-A-Lot
2.0 miles awaySchnucks
2.4 miles awayALDI
2.6 miles awayAldi
3.4 miles awayTransportation
North Hanley
0.2 miles awayUMSL North
0.8 miles awayUMSL South
1.2 miles awayLambert Airport Terminal 2
2.3 miles awayRock Road
2.6 miles awayBus Stations
MetroLink North Hanley Station
0.2 miles awayNatural Bridge at Darby
3.2 miles awayNatural Bridge at Goodfellow
3.4 miles awayWest Florissant at Goodfellow
3.5 miles awayGoodfellow at Selber Court
3.6 miles awayBanks
UMB Bank
1.9 miles awayU.S. Bank
2.1 miles awayFifth Third Bank
2.3 miles awayPNC Bank
2.4 miles awayNeighbors Credit Union
4.1 miles awayHospitals
Hawthorne Children's Psychiatric Hospital
2.2 miles awayNorthwest HealthCare
4.2 miles awayMetropolitan Saint Louis Psychiatric Center
5.1 miles awayRanken Jordan Pediatric Bridge Hospital
5.2 miles awayChristian Hospital Northeast
5.6 miles awayPharmacies
Walgreens
1.9 miles awayCVS
3.8 miles awayCVS Pharmacy
5.5 miles awaySchnucks Pharmacy
6.1 miles awayDentists
Soft Touch Dental
3.8 miles awayArch Orthodontics
6.2 miles awayAspen Dental
6.3 miles awayCreve Coeur Dentistry
7.0 miles awayCreve Coeur Family Dentistry
7.5 miles awayParks
Bel-Ridge
0.9 miles awaySaint John
0.9 miles awaySt. Vincent County Park
1.4 miles awayPlaza at 501
1.5 miles awayPasadena Hills
1.7 miles awayPlaces of Worship
First Unitarian Church of Alton
13.9 miles awayShopping
Saint Louis Galleria
5.9 miles awaySt Louis Outlet Mall
6.8 miles awayPlaza Frontenac
7.7 miles awayJamestown Mall
7.8 miles awaySt. Louis Union Station
8.6 miles awayCulture
Blanche M Touhill Performing Arts Center
0.7 miles awayHeman Park Community Center
3.9 miles awayE. Desmond Lee Concert Hall
4.4 miles awayCraft Alliance
4.4 miles awayArtisans in the Loop
4.5 miles awayRestaurants
Ferguson Brewing Company
1.6 miles awayOriental Chop Suey
1.8 miles awayWhistle Stop Depot
1.8 miles awaySt. Louis Fish Chicken Grill
2.1 miles awayPasta House/ Schlafly Beer
2.2 miles awayGet exact pricing & check availability
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Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
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