📞 Call for pricing and availability: (800) 780-8101
Helen Newberry Joy Hospital Ltcu
502 W Harrie St, Newberry, MI 49868
For Pricing & Availability
(800) 780-8101To Reach a Resident
(906) 293-9200Estimated Pricing
Price Comparison
Helen Newberry Joy Hospital Ltcu Description
Serving Luce County and the surrounding area since 1965, the mission of Helen Newberry Joy Hospital & Healthcare Center is "Keeping the Patient at the Center of Everything We Do - Every Patient - Every Time."
As one of the most technologically advanced, up-to-date diagnostic centers in the Eastern Upper Peninsula, we are able to provide a wide range of services.
By placing a high value on compassion, customer service, quality, respect, teamwork, and trust, our skillful physicians and professional medical staff are dedicated to growing a healthier community.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Experiences:
- Patients have praised the Helen Newberry Joy hospital/Urgent Care for their great service, caring staff, and the feeling of being attentively looked after even during busy times.
- Several reviews highlighted the professionalism and thoroughness of the medical staff, with specific commendations for the ER department's ability to make patients feel better and cared for.
- One visitor noted a very positive experience with a nurse practitioner who quickly diagnosed and treated their daughter's double ear infection, leading to a swift recovery.
- Another review appreciated the hospital's ability to handle emergency situations effectively, mentioning a case where a patient was well taken care of after a dirt bike accident.
- Some visitors have had consistently exceptional visits, praising the hospital for its adequate care and professional staff, even in a small-town setting.
- One patient had a positive billing issue resolution, highlighting the helpfulness and professionalism of the administrative staff.
Negative Experiences:
- There have been instances of misdiagnosis and dissatisfaction with the level of care provided, leading some to seek medical attention elsewhere.
- One review criticized the hospital for poor customer service and a lack of professionalism, including an incident involving inappropriate attire by a doctor.
- Concerns were raised about billing practices, with one patient describing the charges for services as "highway robbery" and experiencing frustration with the billing department.
- A serious complaint involved a routine surgery leading to complications, requiring further medical intervention at different hospitals.
- Privacy concerns in the ER were mentioned, noting that the setup with only curtains separating patients can lead to a lack of privacy.
Mixed Experiences:
- While some reviews commend the hospital for its care and professionalism, others have had frustrating experiences with both medical and administrative aspects.
- The hospital's response to emergencies and routine care has been praised, but there are significant concerns about specific incidents and overall service quality.
Reviews
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Helen Newberry Joy Hospital Ltcu Videos
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Health
Services
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 4
Quality measure rating: 1
Long-term quality measure rating:
1
Nursing Home Overview
Participation
date: Nov. 6, 2015
Ownership type: Government
Provider
type: Medicare and Medicaid
Nursing home capacity: 39
Total current residents: 22
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 4
Number of
substantiated complaints: 4
Number of payment denials: 2
Number of fines: 7
Total cost of fines: $146600
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-06-08 | 2022-07-12 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-06-08 | 2022-07-12 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-06-08 | 2023-02-28 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-06-08 | 2022-07-12 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2022-06-08 | 2022-07-12 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2022-06-08 | 2022-07-12 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-04-22 | 2021-04-29 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-04-22 | 2021-05-27 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2021-04-22 | 2021-05-27 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2021-04-22 | 2021-05-27 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-04-22 | 2021-05-27 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-07-16 | 2019-07-30 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2019-07-16 | 2019-07-30 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-07-16 | 2019-07-30 | E | Smoke Deficiencies | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. |
| 2019-07-16 | 2019-07-30 | F | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-09 | 2023-04-17 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-06-09 | 2022-07-12 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-06-09 | 2022-07-27 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2022-06-09 | 2022-07-12 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-06-09 | 2022-07-12 | F | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-06-09 | 2022-07-12 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-06-09 | 2022-07-12 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-06-09 | 2022-07-12 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-04-27 | 2021-05-27 | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2021-04-27 | 2021-07-07 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2021-04-27 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-04-27 | 2021-05-27 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-04-27 | 2021-05-27 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-04-27 | 2021-05-27 | F | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2021-04-27 | 2021-05-27 | J | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-27 | 2021-05-27 | F | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2021-04-27 | 2021-06-30 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-04-27 | 2021-05-27 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-04-27 | 2021-05-27 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-04-27 | 2021-05-27 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-04-27 | 2021-05-27 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2021-04-27 | 2021-07-07 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-07-23 | 2019-08-20 | F | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-07-23 | 2019-08-20 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-07-23 | 2019-08-20 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2019-07-23 | 2019-08-20 | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-07-23 | 2019-08-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-07-23 | 2019-08-20 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2019-07-23 | 2019-08-20 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-07-23 | 2019-08-20 | J | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2019-07-23 | 2019-08-20 | E | Nursing and Physician Services Deficiencies | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| 2019-07-23 | 2019-08-20 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-07-23 | 2019-08-20 | F | Environmental Deficiencies | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-09-06 | $13,166 |
| 2019-07-23 | $13,905 |
| 2021-04-27 | $93,620 |
| 2021-04-27 | $74,896 |
| 2021-08-30 | $650 |
| 2021-08-30 | $655 |
| 2022-01-10 | $975 |
| 2022-01-10 | $983 |
| 2022-06-09 | $59,500 |
| 2022-10-24 | $5,283 |
| 2022-10-24 | $5,244 |
| 2022-11-15 | $2,447 |
| 2022-11-15 | $2,466 |
| 2022-11-21 | $2,797 |
| 2022-11-21 | $2,818 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-04-27 | 41 |
| 2022-06-09 | 19 |
What is in the Neighborhood
- The closest city is Shelby which is 8.6 miles away and has a population of 74,099 (large town).
- The average income is $47,097, which is very low compared to other zip codes.
- Weather
- The average life expectancy in zip code is 81.5 years old, which is very high compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Rahillys IGA
0.3 miles awayVallier's
18.2 miles awayNone Found
None Found
Banks
First National Bannk
18.2 miles awayHospitals
Emergency Entrance
0.0 miles awayNone Found
Dentists
West Mackinac Dental Clinic
16.6 miles awayParks
Newberry
0.3 miles awayMcMillan Township
1.1 miles awayPentland Township
3.0 miles awayOld Flowing Well Roadside Park
4.6 miles awayColumbus Township Park
8.4 miles awayNone Found
None Found
None Found
Restaurants
Pizza Hut
3.4 miles awayTriangle Restaurant
7.5 miles awayWolf Inn
10.9 miles awayPine Stump Junction
15.6 miles awayPine & Dine
16.6 miles awayGet exact pricing & check availability
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