Heartwood Extended Healthcare

Nancy C.

2014-10-31

My Mom has been doing "rehab" here for the last several weeks (she had a hip replacement).  No one likes a "nursing home" but the staff here for the most part is excellent.  It is exceptionally clean (which I greatly appreciate).  It is straight out of the early 80's with it's teal an pink décor but whatever.  There are a couple of staff members who are less than accommodating (one wanted my 82 yr old mother who currently can't walk and is in a wheelchair to take a Metro Bus to Enumclaw to a Dr's apt - she's a brainiac, she actually said this to me two different times).  If I was 80 and had to have rehab this place would be fine - it is definitely better than most nursing homes I've been in.

Helen K.

2019-11-15

Absolutely do not ever take a loved one ever ever ever to Heartwood extended care they absolutely do not care about the patients especially the family and visitors. My mother has been repeatedly put in rooms with known combative mental health patients and has been assaulted and has had her property damaged repeatedly. I have made several attempts both in writing and verbally to resolve issues to no avail. Last week her combative roommate that constantly cusses at my mother constantly Blairs her TV constantly cusses me out and any other visitors out that ever walk into my mothers room, this roommate became aggressive yet again assaulted my mother began destroying her property and then assaulted me and when I went to get help I was very upset but I was made out to be the bad guy. And by standing up for myself protecting myself after being assaulted and my mother being assaulted I get turned into adult protective services so don't ever stand up for anybody there and God for bid if you get hurt by one of their patients they will blame you. And of course all of the staff stick together and if they are wrong they will make up things or report things that they did not witness. And in this case they are solely going on the word of this combative roommate. And Heartwood has proven the only thing they care about is the money because I have been going through another nightmare regarding my mother's Medicaid not going through and when the Medicaid did not go through they did a prior adult protective service report on me claiming that my mother and I spent her money inappropriately. They only care about the money they do not care about the patients and they do not care about the safety and well-being of visitors.

Andee R.

2018-03-21

This place is a nightmare. Please don't send your family or friends here because they will be mistreated and not taken care of. They just care about their Medicare payout and do the bare minimum.

Barb Speak

2021-09-01

I have been a resident for almost a year. Most of the staff are attentive and caring, I am lucky because when my roommate or I need help I can get up and go get it. The therapy is iffy, you have to speak up or get left alone, and unfortunately quite a few items have been stolen, blankets, fingernail polish, money, you do have to lock things up or loose them But all in all it is our home and most of us are here waiting to die, it does take special people to do the work here, there are wonderful people here that do work so hardNo place is a good place to die but it su sure would help if we had internet, they did take that away with no notice and no idea when we will get it back

Rebecca and Logans channel

2021-08-01

I can’t stand it, horrid communication, they literally sent us paper work asking what method we would do if my family member died here, that’s something that has to be discussed in person! Her health has went so downhill and they won’t even let us in to see her we have to see her through a window. If you care about your family members PLEASE don’t send them here.

Joe James

2021-03-01

Current resident. I will have thos place shut down if its the last thing I do . It has taken as much as 4 hours to get pain medication because they just waited until other mefs were due before bringing them so they only make 1 trip. Staff wrenched my arm and laughed when I screamed in pain. They have also ridiculed me for crying in pain . This place id beyond negligent its criminal

Yudi Herz

2021-02-01

Can't say enough good about this facility! I had a loved one at Heartwood, all of the staff are caring and sensitive to all the residents! The rehab was incredible as well as all the food and the facilities accommodations were 5 star! Thank you to all the staff at Heartwood Extended Care!

Tiff Myrick

2021-01-01

My mother has been staying at this facility. They have tried taking money from mom saying her insurance isn't paying and such so I called the insurance who said they are and confirmed that was insurance fraud. So we didn't give the facility money and they gave her an evocation notice to be out by tomorrow (though legally that's not allowed) l. So fastfoward to today. We hired a private ambulance service to take her to the place she's staying. They came but the facility refused to help transfer saying since she signed Ama they weren't going to due anything (though they told her she needed to be out) and the ambulance people said they couldn't transfer her over. So I told the facility that they were either going to get my mom out (like they wanted and Mom did to) or I was going to call the police. Well guess they didn't believe me as they were kicking me out. Well I called the police, and they called the police on my brother when he was just trying to figure out what was going on. Needless to say after several calls by me, my mom and the facility the police showed up. They were very kind, they called the fire dept to help her transfer to the wheelchair we brought and got her out. Then the facility said she couldn't sit under the overhead tell her ride showed up or they were going to press charges for trespassing. So we had to stand on the street corner in the rain tell her ride came. This place is hell on earth, Never Never send anyone therethere

Diane Uhrich

2021-01-01

If I could give zero stars I would! My father came from the hospital and was placed here for rehab. Shortly after, there was a Covid outbreak and we were unable to visit. The communication here is horrible!!! If you call with a question, you might get a call back in 3 days but usually no return call. It's like my dad was just dropped off into a black hole and we had no idea what was going on. Come to find out, after he was released, we found out that his medications were not correct. We had previously requested the medication list but never received it. I would not recommend this place for your loved one :(

A Torres

2021-01-01

If I can put zero stars I would. I’m not a professional in this field but what I do know is that residents must be treated with care and respect. I know a resident that was mistreated verbally and physically. This involves hospital trips due to neglect and lack of physical care. It’s a shame to know that this facility could be so cruel. Please think twice before taking a loved one to this facility.

Jose Maldonado

2021-01-01

If you are looking for a facility that cares for people with dignity and kindness, DO NOT bring your loved ones here. The staff grossly mistreats patients with little regard for their well-being, and when you try voicing your concerns, the people in charge invalidate your claims and laugh in your face.My family and I are currently doing everything we can to get my uncle out of this facility (I use the term loosely - it's more like a zoo the way they treat people), please don't make the same mistake we made - stay away!When nurses graduate, they take a pledge that states, " I will do all in my power to maintain and elevate the standard of my profession," however, the staff at Heartwood do everything they can to bring their profession to a new low.

Alischia Sandoval

2021-01-01

This facility is an awful place. The head nurse Cecilia is rude and unprofessional. They neglected my family member and have been starving him every day. They have not followed the hospital orders on caring for my family member at all. My family member was told repeatedly that they had to speak english when they can't by multiple nurses in this facility. When I call and tell them about my concerns they say that I am complaining to much because I care how my family member is being treated.

Cari Dean

2020-01-01

I love working their and miss the people. Thank y Bob.

Annie Jones-Barnes

2020-01-01

I would recommend this facility because the staff genuinely cares and has compassion for your loved one. They’ve taken great care of my brother and I am truly grateful.

Robert Rowe

2020-01-01

Great staff at Heartwood, family owned and operated. Also rated by Medicare as a 4 Star Nursing Home.

Tacara Chavez

2020-01-01

I am a CNA & just like EVERY CNA & NURSE SHOULD KNOW that residents are to be changed & repositioned at least every 2 hours to prevent bed sores & other issues. I am friends with a former resident sister who’s brother, A VETERAN were EXTREMELY NEGLECTED & POORLY TAKEN CARE OF THAT CAUGHT AN DEADLY INFECTION THAT COULD HAVE EASILY TOOK HIS LIFE! Do NOT SEND YOUR FAMILY TO THIS PLACE!

Rhonda Fulton

2020-01-01

I would recommend that this place be shut down until they did a through investigation .My brother is a Veteran he had a stroke and needed to get rehab after his stroke so we his family agreed to put him there regardless of other people's bad reviews. We was giving them the benefit of doubt. He was improving thanks to the rehab but they kept him dirty and let him lay in his bowel movements for long periods of time. 1 day he started running fever so was admitted to the hospital with sepsis a bad blood infection that kills unless its cought in time. The infection and sepsis was caused by them not keeping him clean and not changing the catheter when the hospital changed the catheter they said it was a old catheter. And that almost killed my brother. I WOULD NOT RECOMMEND THIS REHABILITATION TO ANYONE THAT LOVES THERE LOVED ONES.

Tiana Recate

2020-01-01

My husband was admitted to this facility after his stroke for rehabilitation. The nursing department I was very disappointed with. They were short staffed the care was unacceptable. He layed in his BM all night on several occasions and was told by the CNAs they would clean him up but never came back. It got to the point he held his stools and waited till I came in to clean him up, which I did on several occasions. Just recently this pass week he was admitted to ER due to improper sterilization technique's and while he was urniating she shoved the cath tubing up his urethra while he was urinating, which burned really bad. He was diagnosed with UTI and Sepsis which the infection went to his blood stream and he almost died. Im very disappointed with the Charge Nurse which she made a comment to him that he will never be like he was..which he told her he was half way there because of his sence of humor. She shouldn't make negative comments to a stroke victim. Which upset him more and wanting to prove she was wrong. I would recommend this place for the skilled part of it but the care...i give them a thumbs ⬇this last incident set him back a whole great deal because of improper care.

Pamela Gossett

2020-01-01

I wouldn’t let my dog go to this place. They did not take very good care of my brother. He almost died in there.Good at rehab part but lazy and not trained very well CNAs. I do not recommend putting a loved one in this place.Y’all need to be investigated.

Stephanie Glaza

2019-01-01

My mother has been there for 3 days. Nurses never around! The food is terrible and cold! People left delirious in the hallways!! Looking to get her out ASAP!!

Suzan Swarthout

2018-01-01

My mother has been a resident for nearly eight months so far, and the care over all has been wonderful. Whenever we have had concerns, the staff has bent over backward to attend to them. The staff are awesome.