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Heartwood Extended Healthcare
1649 East 72Nd, Tacoma, WA 98404
Based on 29 reviews
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Services and Housing OptionsNursing Home, Skilled Nursing, Rehabilitation
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Heartwood Extended Healthcare DescriptionHeartwood Extended Health Care is a top-notch nursing center that provides 24/7 care to residents of Pierce County and beyond. We're the last family-owned nursing facility in Tacoma and have been providing health care services since 1974. We take pride in our history and hope to continue serving the community for many years to come. Our mission at the American and Washington Healthcare Association is to provide whole-person care for the aged, chronically ill, or convalescent. This includes meeting their material, physical, mental, and spiritual needs with personalized and understanding care.
RehabilitationOur Rehabilitative Department Supervisor, ____________, works with all therapists to coordinate treatments as prescribed by the resident's personal physician. The department also has Restorative Nursing Assistants who are trained in providing the right continued programs when the resident is done with skilled therapy.
Skilled NursingWhen a resident is admitted to Heartwood, our team of specialists work with them to establish a comprehensive plan of care. The plan includes establishing long and short range goals aimed at helping the resident reach their full potential. The team typically consists of the medical director, attending physician, director of nursing, staff nurses, certified nursing assistants, resident care planner, rehabilitation coordinator recreational therapist social services coordinator and dietary supervisor.
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ServicesHeartwood Extended Healthcare offers a wide range of services to meet the needs of patients and their families. Medical I.V. Therapy, Rehabilitative Services, Wound Care, Pain Therapy, Oncology Terminal Care, Dietary, Recreation, Social Services and Discharge Planning are all available to assist in the healing process. Patients can receive personalized care that focuses on their individual needs and goals. Staff members are trained to provide professional and compassionate care and will work with each patient to develop a plan that fits their unique situation.
Rehabilitation Services and AmenitiesHeartwood Extended Healthcare offers a comprehensive range of rehabilitation services and amenities to help clients regain their independence. Clients can benefit from individual evaluations and activities of daily living skills, as well as progressive exercise therapies and gait and ambulation retraining. Heat treatments and whirlpool therapies are also available, as well as progressive self-feeding programs. All these services are designed to assist clients in achieving the highest level of function possible.
activities of daily living
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 3 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 07/01/88 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 111 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 8 fines by The Centers for Medicare & Medicaid Services for a total of $110,312.26. The facility has also had 18 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 12 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsHeartwood Extended Healthcare is a nursing home that sadly holds a low 1-star overall rating, marking it as the lowest possible ranking and placing it in the bottom 20% of facilities in terms of overall rating. The dismal overall rating of Heartwood is significantly lower than the state average. Compounding this predicament is its health inspection rating, which also stands at a meager single star, the lowest achievable grade. This subpar health inspection performance situates the nursing home in the worst 10% of all facilities. Furthermore, with a quality rating that is not only below the state average but also places it in the lower 40% of all facilities, the situation at Heartwood Extended Healthcare is acutely concerning.
Staff RatingsHeartwood Extended Healthcare is known for its commendable commitment to staff availability. The nursing home proudly resides in the top 20% of facilities for nursing aid staffing hours per resident per day, boasting 2.67 hours versus the state average of 2.53 hours. Heartwood also surpasses the midpoint mark for facilities in terms of LPN staffing hours per resident per day at 0.94 hours, a notable figure compared to the state's 0.82 hours average. Similarly appreciated is the nursing home's RN staffing hours per resident per day at 0.58, despite being slightly lesser than the state's average of 0.89 hours. The nursing home also comfortably sits in the top half of facilities for the provision of licensed staffing hours per resident per day, providing 1.52 hours against the state average of 1.71 hours. However, Heartwood could improve in physical therapist staffing hours per resident per day, as it currently resides in the bottom 40% of facilities, offering 0.04 hours compared to the state average of 0.09 hours.
Covid DataThe Heartwood Extended Healthcare is among the top-tier nursing facilities, ranking in the top 10% in terms of keeping both residents and staff up to date on the latest vaccinations. With a 94.0% rate of vaccination among residents, it significantly outperforms the state average of 61.0%. However, it is not just the residents who are well-protected; the staff, too, maintain high standards of health safety. Heartwood boasts a staff vaccination rate of 97.4%, a figure that far exceeds the state's rather modest 28.6% average. This exceptional attention to health and safety places Heartwood in the top echelon of nursing homes in terms of vaccination rate for both residents and staff.
Quality MeasuresLocated within the top 30% of facilities for administering antianxiety and hypnotic medication to its residents, the Heartwood Extended Healthcare goes above and beyond with a percentage of 13.33, surpassing the state's average of 12.09. However, when it comes to the administration of flu vaccines, the nursing home falls slightly behind, ranking in the bottom 20% of facilities. Just 88.77% of their residents receive the vaccine, compared to the state's average of 94.73%. In terms of catheter usage, Heartwood takes a more moderate approach, placing within the top half of facilities. Their percentage stands at 0.76, significantly lower than the state's overall of 1.97. Despite this, they remain consistent in their lower rates of flu vaccine administration, maintaining a percentage of 88.77, which is once again lower than the state average.
Emergency and Hospitalization Quality MeasuresHeartwood Extended Healthcare, a nursing home that ranks within the top 20% of facilities in terms of hospitalizations and outpatient emergency department visits per 1000 days, showcases a distinct commitment to patient care. The facility records 1.06 hospitalizations per 1000 days, which is commendably lower than the state average of 1.1. Additionally, Heartwood counts only 0.49 outpatient emergency department visits per 1000 days, a figure that dramatically undercuts the state's 0.9 average. This exceptional standard of patient wellness extends to the top 40% ranking in short-stay resident care. With an 8.64 percentage of short-stay residents making outpatient emergency department visits, Heartwood Extended Healthcare stays below the state's 12.09 percentage. However, the facility does face challenges in after-care as it sits in the top half for short-term residents who get rehospitalized after nursing home admission. Heartwood's figure is 21.0 percent, slightly above the state's 16.8, signifying an area for potential growth and adjustment.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
My Mom has been doing "rehab" here for the last several weeks (she had a hip replacement). No one likes a "nursing home" but the staff here for the most part is excellent. It is exceptionally clean (which I greatly appreciate). It is straight out of the early 80's with it's teal an pink décor but whatever. There are a couple of staff members who are less than accommodating (one wanted my 82 yr old mother who currently can't walk and is in a wheelchair to take a Metro Bus to Enumclaw to a Dr's apt - she's a brainiac, she actually said this to me two different times). If I was 80 and had to have rehab this place would be fine - it is definitely better than most nursing homes I've been in.
Absolutely do not ever take a loved one ever ever ever to Heartwood extended care they absolutely do not care about the patients especially the family and visitors. My mother has been repeatedly put in rooms with known combative mental health patients and has been assaulted and has had her property damaged repeatedly. I have made several attempts both in writing and verbally to resolve issues to no avail. Last week her combative roommate that constantly cusses at my mother constantly Blairs her TV constantly cusses me out and any other visitors out that ever walk into my mothers room, this roommate became aggressive yet again assaulted my mother began destroying her property and then assaulted me and when I went to get help I was very upset but I was made out to be the bad guy. And by standing up for myself protecting myself after being assaulted and my mother being assaulted I get turned into adult protective services so don't ever stand up for anybody there and God for bid if you get hurt by one of their patients they will blame you. And of course all of the staff stick together and if they are wrong they will make up things or report things that they did not witness. And in this case they are solely going on the word of this combative roommate. And Heartwood has proven the only thing they care about is the money because I have been going through another nightmare regarding my mother's Medicaid not going through and when the Medicaid did not go through they did a prior adult protective service report on me claiming that my mother and I spent her money inappropriately. They only care about the money they do not care about the patients and they do not care about the safety and well-being of visitors.
I have been a resident for almost a year. Most of the staff are attentive and caring, I am lucky because when my roommate or I need help I can get up and go get it. The therapy is iffy, you have to speak up or get left alone, and unfortunately quite a few items have been stolen, blankets, fingernail polish, money, you do have to lock things up or loose them But all in all it is our home and most of us are here waiting to die, it does take special people to do the work here, there are wonderful people here that do work so hardNo place is a good place to die but it su sure would help if we had internet, they did take that away with no notice and no idea when we will get it back
I can’t stand it, horrid communication, they literally sent us paper work asking what method we would do if my family member died here, that’s something that has to be discussed in person! Her health has went so downhill and they won’t even let us in to see her we have to see her through a window. If you care about your family members PLEASE don’t send them here.
Current resident. I will have thos place shut down if its the last thing I do . It has taken as much as 4 hours to get pain medication because they just waited until other mefs were due before bringing them so they only make 1 trip. Staff wrenched my arm and laughed when I screamed in pain. They have also ridiculed me for crying in pain . This place id beyond negligent its criminal
Can't say enough good about this facility! I had a loved one at Heartwood, all of the staff are caring and sensitive to all the residents! The rehab was incredible as well as all the food and the facilities accommodations were 5 star! Thank you to all the staff at Heartwood Extended Care!
My mother has been staying at this facility. They have tried taking money from mom saying her insurance isn't paying and such so I called the insurance who said they are and confirmed that was insurance fraud. So we didn't give the facility money and they gave her an evocation notice to be out by tomorrow (though legally that's not allowed) l. So fastfoward to today. We hired a private ambulance service to take her to the place she's staying. They came but the facility refused to help transfer saying since she signed Ama they weren't going to due anything (though they told her she needed to be out) and the ambulance people said they couldn't transfer her over. So I told the facility that they were either going to get my mom out (like they wanted and Mom did to) or I was going to call the police. Well guess they didn't believe me as they were kicking me out. Well I called the police, and they called the police on my brother when he was just trying to figure out what was going on. Needless to say after several calls by me, my mom and the facility the police showed up. They were very kind, they called the fire dept to help her transfer to the wheelchair we brought and got her out. Then the facility said she couldn't sit under the overhead tell her ride showed up or they were going to press charges for trespassing. So we had to stand on the street corner in the rain tell her ride came. This place is hell on earth, Never Never send anyone therethere
If I could give zero stars I would! My father came from the hospital and was placed here for rehab. Shortly after, there was a Covid outbreak and we were unable to visit. The communication here is horrible!!! If you call with a question, you might get a call back in 3 days but usually no return call. It's like my dad was just dropped off into a black hole and we had no idea what was going on. Come to find out, after he was released, we found out that his medications were not correct. We had previously requested the medication list but never received it. I would not recommend this place for your loved one :(
If I can put zero stars I would. I’m not a professional in this field but what I do know is that residents must be treated with care and respect. I know a resident that was mistreated verbally and physically. This involves hospital trips due to neglect and lack of physical care. It’s a shame to know that this facility could be so cruel. Please think twice before taking a loved one to this facility.
If you are looking for a facility that cares for people with dignity and kindness, DO NOT bring your loved ones here. The staff grossly mistreats patients with little regard for their well-being, and when you try voicing your concerns, the people in charge invalidate your claims and laugh in your face.My family and I are currently doing everything we can to get my uncle out of this facility (I use the term loosely - it's more like a zoo the way they treat people), please don't make the same mistake we made - stay away!When nurses graduate, they take a pledge that states, " I will do all in my power to maintain and elevate the standard of my profession," however, the staff at Heartwood do everything they can to bring their profession to a new low.
This facility is an awful place. The head nurse Cecilia is rude and unprofessional. They neglected my family member and have been starving him every day. They have not followed the hospital orders on caring for my family member at all. My family member was told repeatedly that they had to speak english when they can't by multiple nurses in this facility. When I call and tell them about my concerns they say that I am complaining to much because I care how my family member is being treated.
I am a CNA & just like EVERY CNA & NURSE SHOULD KNOW that residents are to be changed & repositioned at least every 2 hours to prevent bed sores & other issues. I am friends with a former resident sister who’s brother, A VETERAN were EXTREMELY NEGLECTED & POORLY TAKEN CARE OF THAT CAUGHT AN DEADLY INFECTION THAT COULD HAVE EASILY TOOK HIS LIFE! Do NOT SEND YOUR FAMILY TO THIS PLACE!
I would recommend that this place be shut down until they did a through investigation .My brother is a Veteran he had a stroke and needed to get rehab after his stroke so we his family agreed to put him there regardless of other people's bad reviews. We was giving them the benefit of doubt. He was improving thanks to the rehab but they kept him dirty and let him lay in his bowel movements for long periods of time. 1 day he started running fever so was admitted to the hospital with sepsis a bad blood infection that kills unless its cought in time. The infection and sepsis was caused by them not keeping him clean and not changing the catheter when the hospital changed the catheter they said it was a old catheter. And that almost killed my brother. I WOULD NOT RECOMMEND THIS REHABILITATION TO ANYONE THAT LOVES THERE LOVED ONES.
My husband was admitted to this facility after his stroke for rehabilitation. The nursing department I was very disappointed with. They were short staffed the care was unacceptable. He layed in his BM all night on several occasions and was told by the CNAs they would clean him up but never came back. It got to the point he held his stools and waited till I came in to clean him up, which I did on several occasions. Just recently this pass week he was admitted to ER due to improper sterilization technique's and while he was urniating she shoved the cath tubing up his urethra while he was urinating, which burned really bad. He was diagnosed with UTI and Sepsis which the infection went to his blood stream and he almost died. Im very disappointed with the Charge Nurse which she made a comment to him that he will never be like he was..which he told her he was half way there because of his sence of humor. She shouldn't make negative comments to a stroke victim. Which upset him more and wanting to prove she was wrong. I would recommend this place for the skilled part of it but the care...i give them a thumbs ⬇this last incident set him back a whole great deal because of improper care.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-05-08||2023-06-02||F||Emergency Preparedness Deficiencies||Establish an Emergency Preparedness Program (EP).|
|2023-05-08||2023-06-02||F||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2023-05-08||2023-06-02||F||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2023-05-08||2023-06-02||F||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2023-05-08||2023-06-02||F||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2023-05-08||2023-06-02||F||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2023-05-08||2023-06-02||D||Egress Deficiencies||Install proper backup exit lighting.|
|2023-05-08||2023-06-02||D||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2023-05-08||2023-06-02||F||Smoke Deficiencies||Install smoke barrier doors that can resist smoke for at least 20 minutes.|
|2023-05-08||2023-06-02||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2023-05-08||2023-06-02||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2023-05-08||2023-06-02||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
|2023-05-08||2023-06-02||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2023-05-08||2023-06-02||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2022-07-07||2022-08-11||F||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2022-07-07||2022-08-11||F||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2022-07-07||2022-08-12||F||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2022-07-07||2022-08-11||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2022-07-07||2022-08-11||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-07-07||2022-08-11||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2022-07-07||2022-08-12||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2022-07-07||2022-08-11||F||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2019-12-12||2019-12-23||F||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2019-12-12||2020-01-15||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-12-12||2020-01-15||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2019-12-12||2020-01-15||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2019-12-12||2020-01-24||F||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2019-12-12||2020-01-15||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2019-12-12||2020-01-15||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2019-12-12||2020-01-15||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-12-12||2019-12-23||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2019-12-12||2020-01-15||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
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