📞 Call for pricing and availability: (800) 780-8101
Heartland Senior Living
101 Trowbridge Road, Neoga, IL 62447
For Pricing & Availability
(800) 780-8101To Reach a Resident
(217) 895-2665Estimated Pricing
Price Comparison
Heartland Senior Living Description
At Heartland Senior Living, you’re more than just a resident – you’re family. We offer the best senior living experience possible with specialized care programs and community- driven activities and events. Whether you’re looking to take the next step or searching for the right place for your loved one, we look forward to welcoming you home!
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Neoga
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Many reviewers praise the facility for its wonderful staff, community, and residents, highlighting the caring and professional environment.
- Several families have expressed gratitude for the compassionate care their loved ones received, mentioning the staff's dedication and the facility's cleanliness and activities.
- Some reviews specifically commend the facility for being a great place to work, with a friendly and caring staff, and for being the best nursing home in the area according to both families and medical professionals.
Negative Reviews:
- There are concerns about the level of care, with one review mentioning a lack of proper safety measures during transfers and inadequate communication about medical procedures and results.
- Another review criticizes the facility for alleged racial discrimination, claiming a lack of diversity among both staff and residents.
- Some families have noticed a decline in care quality after the facility transitioned from a non-profit to a for-profit model, leading to trust issues and concerns about cost-cutting affecting resident care.
- There are also complaints about the adequacy of staff in handling specific needs, especially during evening hours or for residents with conditions like Alzheimer's.
Mixed Reviews:
- While many reviews are overwhelmingly positive, praising the staff and the care provided, there are significant concerns about specific aspects of care, communication, and operational changes after ownership transitions.
- Some reviewers have had to advocate strongly for their loved ones to ensure proper care, indicating variability in the experience of care depending on individual circumstances and needs.
Reviews
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Health
Services
Activities
Community Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 2
Long-term quality measure rating:
3
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Aug. 1, 2002
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 71
Total current residents: 60
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 8
Number of
substantiated complaints: 7
Number of payment denials: 2
Number of fines: 7
Total cost of fines: $112094
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-24 | 2023-06-05 | F | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2023-05-24 | 2023-06-05 | F | Smoke Deficiencies | Follow proper procedures when the fire alarm was out of service for more than 4 hours. |
| 2023-05-24 | 2023-06-05 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-05-24 | 2023-06-05 | F | Smoke Deficiencies | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| 2023-05-24 | 2023-06-05 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2022-06-29 | 2022-07-18 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-06-29 | 2022-07-18 | F | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-06-29 | 2022-07-18 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-06-29 | 2022-07-18 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-06-29 | 2022-07-18 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-05-14 | 2021-05-31 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-05-14 | 2021-05-31 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-03 | 2023-05-01 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-09-01 | 2022-09-15 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-05-17 | 2023-06-22 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-05-17 | 2023-06-22 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-05-17 | 2023-06-22 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-05-17 | 2023-06-22 | G | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2023-05-17 | 2023-06-22 | F | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-05-17 | 2023-06-23 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2023-05-17 | 2023-06-22 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-05-17 | 2023-06-23 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-09-28 | 2021-10-17 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-06-07 | 2022-08-26 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-30 | 2022-04-14 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-16 | 2022-03-11 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-09-08 | 2021-09-30 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-06-17 | 2022-08-05 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-06-17 | 2022-08-26 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-06-17 | 2022-08-05 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-06-17 | 2022-08-05 | F | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-06-17 | 2022-08-05 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-06-17 | 2022-08-05 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2021-06-09 | 2021-07-02 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-06-09 | 2021-07-02 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-05-27 | 2021-06-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-04-29 | 2021-05-27 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-04-29 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-04-29 | 2021-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-04-29 | 2021-05-27 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-04-22 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2020-08-12 | 2020-08-28 | F | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2020-08-12 | 2020-08-28 | F | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-08-12 | 2020-08-28 | F | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-08-12 | 2020-08-28 | F | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-08-12 | 2020-08-28 | F | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-08-12 | 2020-08-28 | F | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| 2021-04-22 | 2021-05-14 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-04-22 | 2021-05-14 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-04-22 | 2021-05-14 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-04-22 | 2021-05-14 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-04-22 | 2021-05-14 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-04-22 | 2021-05-14 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-04-22 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-04-22 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2021-04-22 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-04-22 | 2021-05-14 | F | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2021-04-22 | 2021-05-14 | F | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-04-22 | 2021-05-14 | C | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-22 | 2021-05-14 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-11-16 | $650 |
| 2020-11-23 | $975 |
| 2020-11-30 | $1,300 |
| 2022-02-16 | $7,706 |
| 2022-02-16 | $11,855 |
| 2022-03-30 | $22,960 |
| 2022-06-07 | $17,205 |
| 2022-06-07 | $67,320 |
| 2022-06-07 | $11,183 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2021-04-22 | 43 |
| 2022-06-07 | 75 |
What is in the Neighborhood
- The closest city is Mattoon which is 12.4 miles away and has a population of 18,113 (small town).
- The average income is $62,817, which is average compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 31
- Average Temperature: 56.1
- Day Breakdown: The area gets 143 days of rain, 22 days of snow and 198 days of sun
- Precipitation: 1.3 inches a year
- The crime rate is 4.83 per 100 people which is high compared to other cities.
- Violent Crime: 1.46 incidents per 100 people
- Property Crime: 1.02 incidents per 100 people
- Drug-Related Crime: 1.46 incidents per 100 people
- The average life expectancy in zip code is 78.27 years old, which is average compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
IGA
0.3 miles awayWalmart Supercenter
13.0 miles awayAldi
13.3 miles awayHobby Lobby
13.9 miles awayCounty Market
18.6 miles awayTransportation
Mattoon
12.3 miles awayEffingham
14.6 miles awayNone Found
Banks
Bank
0.3 miles awayUS Bank
11.1 miles awayU.S. Bank
12.3 miles awayTeutopolis Sate Bank
12.7 miles awayBank of America
12.8 miles awayHospitals
Saint Anthony's Memorial Hospital
14.0 miles awaySarah Bush Lincoln Health Center
15.2 miles awayHSHS Good Shepherd Hospital
19.7 miles awayPharmacies
Save More Pharmacy
0.3 miles awayWalgreens
12.7 miles awayCVS Pharmacy
18.5 miles awayNone Found
Parks
Jennings Park
0.3 miles awayColes County
4.1 miles awaySigel Community Park
6.7 miles awayStewardson City Park
10.0 miles awayOld State Mobile Home Village
10.5 miles awayNone Found
Shopping
Cross County Mall
13.1 miles awayVillage Square Mall
15.4 miles awayCulture
Burgess-Osborne Auditorium
12.1 miles awayEffingham Performance Center
13.9 miles awayDoudna Fine Arts Center
18.9 miles awayTarble Arts Center
18.9 miles awayRestaurants
Villa on 45
0.3 miles awayBurger King
12.2 miles awayPizza Hut
12.4 miles awayMonical's Pizza
12.5 miles awayKountry Kitchen
12.8 miles awayGet exact pricing & check availability
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