Heartland Health Care Center-Union

Reviews of the senior living facility present a mixed picture, with some expressing gratitude for the care received, while others highlight serious concerns about neglect and mismanagement.

• Several reviewers reported neglect, including instances where residents were left unattended, soiled, or without proper medical attention. Concerns about inadequate staffing, lack of supplies, and unprofessional behavior were mentioned.
• Complaints about the facility's cleanliness, including reports of roaches and mice, were noted. Additionally, issues with meal quality and delivery times were raised.
• Some family members expressed frustration with the facility's visitation policies and lack of adherence to health and safety protocols, feeling these policies prevented them from witnessing the care conditions firsthand.
• On the positive side, there were testimonials praising the facility for its caring staff, effective rehabilitation services, and the overall quality of care. Some reviewers specifically thanked the staff for their professionalism and the positive impact they had on their or their loved one's recovery.
• Appreciation for the therapy team, nursing care, and the efforts to keep families informed and involved in the care process was also highlighted. A few reviewers mentioned making friends and feeling a sense of community within the facility.

In summary, while some residents and their families had positive experiences, citing professional care and effective rehabilitation, others raised significant concerns about neglect, cleanliness, and the facility's management. Prospective residents and their families may want to consider these mixed reviews carefully.