Havencrest Healthcare And Rehabilitation Center

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and services provided.

• Several reviewers have reported negative experiences, citing unresponsive and uncaring staff, particularly for patients with severe illnesses or dementia. Complaints include poor communication, lack of empathy, and inadequate care leading to distress for both patients and their families.
• On the other hand, some reviews highlight positive aspects of the facility, including effective physical and occupational therapy, attentive and friendly staff, and clean and well-maintained premises. These positive reviews mention the staff's dedication to patient independence and comfort, as well as the availability of amenities like manicure services and personalized care.
• There are reports of dissatisfaction with the night shift and overall staff attitude, with one review using strong negative emoticons to express their feelings about the potential dangers of the facility.
• One reviewer shared a particularly distressing experience regarding the lack of care and empathy shown during their loved one's final hours, criticizing the staff's handling of the situation.
• Conversely, an employee review claims a positive working environment where staff members cooperate and provide quality care.
• Some families have had very positive experiences, noting improvements in their loved ones' conditions, the cleanliness of the facility, and the quality of the food.
• However, there are also reports of issues with room conditions, pest problems, and a lack of responsiveness from the staff, including difficulties with phone communication and transferring patients to preferred facilities.
• One review specifically criticizes the facility's handling of admissions and suggests the need for better weekend support services like physical therapy and social work.

In summary, while some families have found the care and services at this facility to be satisfactory or even excellent, others have had experiences that lead them to strongly advise against placing loved ones in this facility's care.