Call for pricing and availability: (800) 780-8101

Harris Hill Center

20 Maitland Street, Concord, NH 03301

Based on 44 reviews


Services and Housing Options

Nursing Home, Rehabilitation

Estimated Pricing

Studio
Estimated $11,396

Call for pricing and availability

(800) 780-8101

Harris Hill Center Description

Harris Hill Center is conveniently situated in downtown Concord, New Hampshire and has been serving the Capital City for over 50 years. Surrounded by natural beauty and New England hospitality, Harris Hill Center stands out with progressive services including a ShortStay Rehabilitation Unit for patients needing additional rehabilitative care or continued medical management after a hospital stay. In addition, we provide exceptional LongTerm Care to our residents and take pride in the meticulous attention we give to meet our patients' and residents' individual goals and preferences.

Harris Hill Center is located 1.2 miles from Concord, a mid sized town with a population of 42,620. Other nearby cities and towns include East Concord, Pembroke, Bow Bog and Suncook. The community is in a middle class neighborhood where the average income is $65,663, 52% of the country has a higher median income.

This community provides Nursing Home Care and Rehabilitation and has Studio and Suite apartments available. Studio apartments start at an estimated $11,396 a month, while the average cost of Nursing Home Care is $11,398 in Concord, $10,693 in NH, and $7,090 in the United States. These prices are estimated. Harris Hill Center is a member of a larger group of communities called Genesis HealthCare. Harris Hill Center is ranked 4 out of 6 communities in Concord and is ranked 72 out of 96 communities in NH.

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Health

hospice care

therapists

dementia care

wound care

x-ray

dialysis care

occupational therapy

heparin therapy

joint replacement

long term care

speech therapy

pharmaceutical delivery service

orthopedic rehabilitation

iv therapy

shortstay care

case management

nursing staff

dental care

pain management

podiatry care

ventilator care

personal care

rehabilitation therapy

caregiver

physical therapy

licensed nursing

palliative care

dietary and nutrition needs management

colostomy care

medication management

individual treatment plans

medical management

registered nurses

dressing

attending physicians

Activities

recreation activities

bingo

gardening

reading

cultural, educational, religious and social activities

ice cream socials

Dining

in-room dining options

restaurant-style dining

family dining room

Services

housekeeping

interpreter services

discharge planning

mail and newspaper service

Amenities

kitchen

individual climate control

beauty salon / barber services

private bathroom

complimentary laundry facility on-site

cable television

activity room

computer with internet access

phone service

smoke free environment

courtyard

telephone

wireless internet

alarm system to aid in the security of residents with cognitive deficits

fully air conditioned

comfortable common and lounge areas to gather with friends and family

Pets

pet therapy

pet friendly

Religious

chapel

Information from Centers for Medicare & Medicaid Services

This nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 2 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 1-star long-stay rating. Additionally, within its staffing rating, this facility received a 3 star registered nurse rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 05/14/96 and is run by a for profit organization. It is a large-sized nursing community with 85 nursing beds. Currently, there are 76 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

Alerts from Centers for Medicare & Medicaid Services

The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.

Staffing Metrics

This Facility
State Average

Reported Nurse Aide Staffing Hours per Resident per Day

1.83
2.23

Reported LPN Staffing Hours per Resident per Day

1.06
0.84

Reported RN Staffing Hours per Resident per Day

0.57
0.7

Reported Licensed Staffing Hours per Resident per Day

1.63
1.55

Reported Total Nurse Staffing Hours per Resident per Day

3.46
3.8

Reported Physical Therapist Staffing Hours per Resident Per Day

0.06
0.07

Long Stay Metrics

This Facility
State Average

Percentage of high risk long-stay residents with pressure ulcers

15.95
6.18

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

97.24
99.01

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

97.16
98.06

Percentage of long-stay residents experiencing one or more falls with major injury

6.69
4.57

Percentage of long-stay residents who have depressive symptoms

3.9
3.25

Percentage of long-stay residents who lose too much weight

8.77
6.71

Percentage of long-stay residents who received an antianxiety or hypnotic medication

9.05
16.27

Percentage of long-stay residents who received an antipsychotic medication

16.6
15.9

Percentage of long-stay residents who were physically restrained

0
0

Percentage of long-stay residents whose ability to move independently worsened

30.26
30.9

Percentage of long-stay residents whose need for help with daily activities has increased

23.55
20.25

Percentage of long-stay residents with a catheter inserted and left in their bladder

5.21
1.32

Percentage of long-stay residents with a urinary tract infection

4.17
2.35

Percentage of low risk long-stay residents who lose control of their bowels or bladder

44.83
45.87

Number of hospitalizations per 1000 long-stay resident days

1.54
0.94

Number of outpatient emergency department visits per 1000 long-stay resident days

2.05
0.95

Short Stay Metrics

This Facility
State Average

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

83.7
83.54

Percentage of short-stay residents who made improvements in function

81.42
76.87

Percentage of short-stay residents who newly received an antipsychotic medication

0.49
0.94

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

75.81
84.98

Percentage of short-stay residents who had an outpatient emergency department visit

13.7
10.85

Percentage of short-stay residents who were rehospitalized after a nursing home admission

28.77
19.45

Healthcare Near Harris Hill Center

Harris Hill Center is close to a wide range of health providers including hospitals, pharmacies and dentists. The closest hospital is New Hampshire Hospital which is 0.5 miles away, but there are also other hospitals in the area including Concord Hospital, and VA Medical Center. Pharmacies close by are Rite Aid which is 0.4 miles away, CVS Pharmacy, and Walgreens. Have to go to the dentist? Options include Vermette Orthodontics which is 0.8 miles away, Caring Family Dentistry, and Bow Family Dentistry.

Surrounding Area

Harris Hill Center is also close to a range of restaurants, culture, shopping and parks. Looking to go out to eat or order takeout? Order Japanese at Manyee, Chinese at Dragon Star or Asian at Beijing & Tokyo. Love the arts? Head on over to Capitol Center For The Arts, League of N.H. Craftsmen, or Hatbox Theatre. Enjoy shopping? Spend some time at Steeplegate Mall, Altitude Trampoline Park Concord, or Sam's Club. Looking for a park to relax at? Enjoy the outdoors at Rollins Park, South End, or West Street Play Lot.

Weather

Weather in the area consists of an average of 124 days of rain, 43 days of snow and 196 days of sun and the total precipitation is around 1.9 inches a year. The region reaches a high of 75°F in the summer and 26°F in the winter, with an average temp of 50.2°F throughout the year. The average humidity is 75.7%, with max winds averaging around 8.9 mph.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Disclaimer

My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Reviews

General Staff Rating
Based on 17 total reviews
Care Staff Rating
Based on 16 total reviews
Food Staff Rating
Based on 4 total reviews
Cleanliness Rating
Based on 3 total reviews
Activities and Services Rating
Based on 3 total reviews
Lisa Blanchette
2021-12-01

1.0 rating


Following a recommendation by a staff member at another facility, I regrettably sent my mother here to continue with her rehab. Although there are some staff members that are genuinely kind and caring, others are rude and unempathetic, especially at the top tier! Some of the LNA’s could use more training (my mother fell WHILE a staff member was supposed to be helping her when I was there!). I’ve found dirty wipes on her floor and dresser. The food is low-quality, unhealthy and almost to the point of being inedible. At times, my mother had to wait 20 minutes to be assisted to the bathroom or for a blanket, which is completely unacceptable. If this one-star rating looks out of whack with some of the others, it’s probably because of their monthly raffle trying to entice families to write good reviews or the fact that actual STAFF MEMBERS have written reviews, giving themselves 5 stars. Thankfully my mother has transferred to a much better facility where we both immediately saw a difference.

Cherilyn Perelli
2021-11-01

1.0 rating


Our experience was a challenge. You should visit this facility first, before committing to go there to see it first hand. I didn't have the comfort level I wanted for my mother's care and this added to the stress of the situation. It was not a good experience. While there were a few employees who were pleasant, reliable, and professional, it doesn't make up for the experience as a whole.

Art Ayre
2021-11-01

5.0 rating


Harris Hill staff have provided excellent nursing home care to my mom. My interactions with staff have always left me feeling confident that she is in the best place and has very caring people taking care of her.

James Pahl
2021-11-01

5.0 rating


The staff at Harris Hill Center always go above and beyond to make sure my father is well cared for at their facility. He is adjusting well and making friends there. I recommend their services to those with family members that require neurological care.

pauline baker
2021-11-01

5.0 rating


My husband has been at Harris Hill for over 2 years now. He has been very well taken care of. They are always in contact with me about my husbands care and needs. They are always available to answer questions. We were apprehensive to put him into a nursing home but I'm happy to say they have alleviated my fears.

Stephen Lawrence
2021-11-01

5.0 rating


I am very satisfied with the amazing level of care our Mom receives at Harris Hill. We are updated regularly by the staff and contacted by them even for the smallest questions or concerns. They get to know each resident and create lots of activities to provide recreation, physical movement and fun. We are comfortable knowing that Mom is receiving the best of care and in very capable hands. Our family pops in often to visit and we see first hand the compassionate care and interaction the entire staff provides 24-7. Thank you!

Jawniee’s Anxiety #2
2021-11-01

5.0 rating


My father in law has been there for 3 years and the staff. Has always been so great with him. They treat him like family and we appreciate it.

P Lawton
2021-10-01

2.0 rating


Complacent employees(Current Employee), Concord, NH – Sep 09 2021I take my role at center very seriously. I treat the residents with dignity and respect. I believe in giving everything I’ve got at work. Without the residents I would be unemployed. I love my career. I don’t love the amount of uncaring workers that the center has. I’ve addressed my concerns many times to supervisors and get told it’s just the way it is. I would not allow my loved one to be taking care of here. There are a handful of really great employees at center but the bad seem to outweigh the good. Genesis is a company that only sees $$$. The food and care being offered to residents who are paying thousands a month should be a crime. The foods only nutrition is to make you feel “ full” no real nutritional value. The snacks offered are nothing more than cheap little Debbie snack cakes and generic cheese curls. More often than not the center runs out of ginger ale and other staples the residents count on. Most employees stay because of the residents.When does making money from the vulnerable more important than human decency?

Marlene Sheehan
2021-08-01

4.0 rating


They were very nice when my husband got admitted they

Amy Nsengiyumva
2021-07-01

5.0 rating


Helpful staff. Provide good care for my dad. He is happy and satisfied.

Al Lamorey
2021-07-01

5.0 rating


Friendly staff and good food the nurses are nice and are attentive.

Karen Fox
2021-07-01

5.0 rating


All of the staff that helped me succeed were efficient and compassionate.They truly cared about the whole person mind body and soulAlthough I think more staffing would be beneficial to patients and employeesThank youFor everything !!!!! Karen Fox

Cheyene Hyndman
2021-07-01

5.0 rating


My dad has been at Harris Hill for almost three years. The whole time he has been there the staff has taken exceptionally great care of him. They have all gotten to know him and who he is, he is so much more than just a nursing home resident to them. They do a great job at keeping the facility clean as well as the residences, we have never had an issue with my dad not being changed or smelling urine throughout the whole facility like some other nursing homes. You most definitely don't get that at Harris Hill. Thank you Harris Hill for taking great care of my dad!

Carolyn ONeal
2021-04-01

5.0 rating


Harris Hill Center was a saving grace for my family when both my 89 year Mom and Dad each fell at home (with injury) in January and February of 2020. It's a long, sad story, but our family has an unfortunate complicated situation/ dynamic and it was a dangerous situation for Mom and Dad to return home. There were facilities (I won't name them here) who would not accept them from the hospital due to our family issues. The Harris Hill Center Admissions dept, Social Workers and Administrator were so supportive, empathetic and caring through our complicated process to make sure Mom and Dad were safe and cared for as well as supportive to family (yes, there were many, many conversations and tears). And, then the Covid pandemic hit. The team at Harris Hill Center rose to the challenge. The staff protected our loved ones as if they were their own family. We had DAILY family zoom calls with the Administrator and Director of Nursing. I ALWAYS received a return call from anyone I reached out to. And, the biggest measure of all are my Dad's comments: "The people are so nice. The food is delicious. And, the place is so clean." It's important to note that these positive comments are from a man who was angry to be living in long term care, so these are HUGE compliments. I always felt secure that Mom and Dad were in good hands. With restrictions lifting, Mom and Dad have recently moved to a different care facility to be closer to family. Dad still telephones Harris Hill Center and the staff welcomes his call and talk with him. He asks to return there to live. I would not hesitate to have a loved one in this facility and I cannot thank them enough for all they did for our family. xo

STACEY MATOTT
2021-02-01

5.0 rating


Harris Hill Center is a small family oriented nursing home. The staff are amazing, they are loving and caring to the residents. Harris Hill Center is doing all they can do to make sure they keep the residents and staff safe during this pandemic.

Haley Gingras
2021-01-01

2.0 rating


S J
2021-01-01

1.0 rating


Completely disfunctional. Communication is terrible and they do not prioritize the residents.Edit: After readinf the other reviews on Harris Hill I noticed that a lot of these positive comments are coming from the staff of the facility, I find that rather odd and definitely is a red flag.

Kesha Clark
2021-01-01

5.0 rating


Great staff always very caring, they always go above and beyond. Small place very family oriented. They are working hard to keep the residents engaged during these hard times away from family with lots of activities.

Chrissy Avila
2021-01-01

5.0 rating


Wonderful group of staff. During these difficult times the staff pushes on and cares for the residents.

Roxanne Mcphee
2021-01-01

5.0 rating


My husband Kevin was in the Rehab area for 3 months. The staff was great and helped him so much and kept me informed. Physical therapy girls were great and very patient. We would recommend this facility.

Health and Fire Safety Deficiencies

The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

Scope
Severity of Deficiency Isolated Pattern Widespread
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

Fire Safety Deficiencies

Survey Date: 2020-10-13

Correction Date Letter Category Description
2020-12-04 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.

Survey Date: 2020-10-13

Correction Date Letter Category Description
2020-12-04 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.

Survey Date: 2020-10-13

Correction Date Letter Category Description
2020-12-04 D Gas, Vacuum, and Electrical Systems Deficiencies Meet other general requirements that are deficient.

Survey Date: 2019-02-08

Correction Date Letter Category Description
2019-03-04 D Miscellaneous Deficiencies Meet other general requirements that are deficient.

Survey Date: 2017-10-23

Correction Date Letter Category Description
2017-11-28 C Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.

Health Safety Deficiencies

Survey Date: 2021-02-19

Correction Date Letter Category Description
2021-04-19 B Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey Date: 2020-10-15

Correction Date Letter Category Description
2020-12-07 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey Date: 2020-10-15

Correction Date Letter Category Description
2020-12-07 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey Date: 2020-10-15

Correction Date Letter Category Description
2020-12-07 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey Date: 2020-10-15

Correction Date Letter Category Description
2020-12-07 D Environmental Deficiencies Keep all essential equipment working safely.

Survey Date: 2020-07-29

Correction Date Letter Category Description
2020-06-15 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey Date: 2017-10-25

Correction Date Letter Category Description
2017-12-05 D Resident Rights Deficiencies Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Survey Date: 2017-10-25

Correction Date Letter Category Description
2017-12-05 D Quality of Life and Care Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.

Survey Date: 2017-10-25

Correction Date Letter Category Description
2017-12-05 D Quality of Life and Care Deficiencies Provide care by qualified persons according to each resident's written plan of care.

Survey Date: 2017-10-25

Correction Date Letter Category Description
2017-12-05 D Quality of Life and Care Deficiencies Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

Survey Date: 2017-10-25

Correction Date Letter Category Description
2017-12-05 D Administration Deficiencies Keep accurate, complete and organized clinical records on each resident that meet professional standards.

Bus Stops

Perley Street (outbound)

0.5 miles away

District Court (outbound)

0.5 miles away

South Street (outbound)

0.8 miles away

Memorial Field (outbound)

0.8 miles away

Federal Building (outbound)

0.8 miles away

Supermarkets

Concord Food Co-op

0.9 miles away

Market Basket

0.9 miles away

Shaw's

1.4 miles away

Hannaford

1.5 miles away

Katmandu Asian African Grocery

2.1 miles away

Banks

Citizens Bank

0.4 miles away

Eastern Bank

0.9 miles away

Northeast Credit Union

0.9 miles away

New Hampshire Federal Credit Union

1.0 miles away

Bank of America

1.1 miles away

Nearby Senior Living in Concord

Nearby Senior Living in New Hampshire

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