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Grand Brook Memory Care Of Allen At Twin Creeks
965 Junction Dr, Allen, TX 75013
Based on 19 reviews
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Services and Housing OptionsAssisted Living, Memory Care, Respite
For Pricing & Availability(800) 780-8101
To Reach a Resident(469) 421-0400
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Grand Brook Memory Care Of Allen At Twin Creeks DescriptionThe Grand Brook Memory Care community is excited to bring its top-notch memory care services to Allen, TX with its 32-resident assisted living memory care community in the Twin Creeks development near W. Exchange Parkway and Highway 75! Families in Allen, McKinney, Lucas, Fairview and the surrounding areas now have access to North Texas' best dementia care experts right in their own backyard. This provides families with the ability to keep their loved ones close to home while still receiving top-notch care.
Parent OrganizationGrand Brook Memory Care Of Allen At Twin Creeks is a member of a larger group of communities called Grand Brook
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Employee Reviews for Grand Brook in Allen, Texas
1 out of 5 stars. Based on 1 reviewsEmployees of Grand Brook in the Allen, TX area have expressed dissatisfaction with their experience working there. They report that the only joy of working there is the residents, but that the management is horrible and there is no team work. Employees also report that the pay is horrible and that they have seen some of the CNAs/caregivers being rough with the residents and dehumanizing them.
Employee Reviews for Grand Brook
2.94 out of 5 stars. Based on 64 reviewsEmployees of Grand Brook generally have positive things to say about the company. They appreciate the supportive team members, friendly staff, and the Christian atmosphere. They also appreciate the flexible hours and the ability to build strong relationships with the residents. However, some employees have complained about low pay, no room for growth, high staff turnover rate, lack of communication between different departments, and micromanaging. Management has been advised to set more regulations and rules, hire staff that are going to stay on long term, have more consistent expectations, and better follow through with staff. Additionally, they should take a more leading position within the company and teach employees when they do something wrong instead of just letting it go.
The Allen Area
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LicensingThis community is licensed by the state of TX. It is a medium-sized community with 36 total beds.
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Letting other people take care of your loved one is no easy decision to make but I’m so glad to say we made the right call. The entire staff at Grand Brook took the most incredible care of my father and truly loved him. They were thoughtful, and individual in their care for my father and I’m forever thankful to them. ❤️
Making the decision to place your loved one in a facility might just be one of the hardest decision you will ever have to make. I had a wish list of the kind of place I was hoping for – I knew I would have to compromise . . . or so I thought. While looking online, at what seemed like hundreds of facilities in numerous states, I saw the ad for Grand Brook in Allen, Texas and called. From first contact I knew this was the place. My brother moved into the Grand Brook Allen facility in January and we have never looked back. The facility is relatively small, with a small number of residents. The care is very personal and the staff loving. There are always activities going on and every resident, no matter their abilities, is included. My brother is now part of this larger family and he is thriving. I could not be more pleased with the love they have shown, the care they have given, and the peace they have brought to the whole process. I am so overjoyed with the decision to choose Grand Brook – it is absolutely the best you can do for your loved one.
Deciding who to trust with my Mother’s care was a journey. We feel so amazingly blessed to have found Grand Brook in Allen. From our first contact on the phone to our Zoom calls to our visits we have found the staff to be most kind, and sharing in our concern for Mom’s comfort and well being. Their experience definitely provides us comfort when we find ourselves confused and frustrated with behavior we don’t know how to handle. The open and fresh atmosphere of the community is far above any other ‘facility’ that we looked into. The staff to resident ratio is such that Mom never has to feel alone. Each and every staff member knows her by name and genuinely cares for her. Their attentiveness expands to not only the resident but to the family. You can not do better to care for your elderly parent than Grand Brook. It helps our family sleep better at night.
I wanted to take the time to share my experiences and gratitude for Grand Brook Memory Care of Allen at Twin Creeks. I work in healthcare for a hospice company and I understand the absolute importance of selecting a community you can trust. Let me just say that I would trust my loved ones with Grand Brook and would recommend them highly to anyone.It is so hard to describe the high level of care and compassion I have witnessed from the entire staff. Their actions speak larger than words. Grand Brook offers peace of mind. Thank you Grand Brook Memory Care of Allen at Twin Creeks!
As a facilitator for the Caregiver Support Group at Grand Brook Memory Care of Allen, I’ve heard many heartwarming caregiver stories over the past few years. Caregivers have expressed gratitude and appreciation for the many staff members who go out of their way to care for their family members. The words, “It feels like family here” have been expressed so often.One example was the 4th of July parade the staff put together for the residents and family members this year. As car after decorated car drove by the front patio area, residents were waving and smiling while music played and staff was attentively engaging with all the residents. This was a fun, uplifting event that reminded me of what caregivers referred to as feeling like family!During these unsettling times with Covid, many caregivers continue to say how reassuring it is to know that their loved ones are being cared for at Grand Brook, despite not being able to visit. Personally speaking, I feel blessed to know these awesome families and the many caring staff at Grand Brook!
While the decision to move a loved one from one memory care facility to another is hard, my mother’s transition to Grand Brook Memory Care – Allen has been flawless. I want to thank Jeanine, Brandy and all the Caregivers for the wonderful care, attention and consideration you show to my mother (and all the residents) each and every day. It truly is outstanding and goes above and beyond all of my expectations. You all have contributed greatly to enhancing the quality my mother’s life. I truly believe that she has improved physically, mentally, and spiritually since she has moved into this facility. For the first time in many months I feel that she is safe, secure and being looked after in a compassionate and caring manner. For that I will always be grateful to you!
From the first moment going through the front doors at Grand Brook Memory Care of Allen at Twin Creeks, I could tell Mom was going to feel at home here. Truly, she had a smile on her face from the very beginning.My two main expectations are that my mom is safe and happy. Both of these have been more than met. The office staff, recreational director, nursing staff, and care takers all work together to know and meet each resident’s needs. I think even more importantly than this is that they love them.The roomy facility is set up to keep residents active throughout the day. My mom loves music, and she gets her dose of tunes daily.Also, the medical staff always communicates with me quickly and effectively. They immediately notify me with a concern.I am so glad that Christina and Jeanine got us involved with the Grand Brook community. It’s a family to my mom (and me) and she’s at home.
My dad was at Grand Brook at Allen and our experience was wonderful! I would highly recommend all of the Grand Brook Memory Care facilities to anyone who needed them.My dad was seen and valued as an individual, not just another resident, and all the residents were treated this way. Their needs were met according to what they needed as an individual not in a generic manner. They were always treated with dignity and respect. It seems that Grand Brook seeks to hire staff with a heart for people with memory care needs and this makes a huge difference in the care each person receives.No place is going to be perfect but my concerns were always addressed in a prompt manner and with my dad's best interest at heart. The facility is open, beautiful, and clean and very much has a family-like atmosphere. The smallest details are attended to and considered in all aspects whether it be the residents' needs, their rooms, the food, dining area, and/or group areas.Our entire family loved Grand Brook at Allen and those who visited my dad were very impressed. The last 6 months of my dad's life were very happy ones because of the care he received at Grand Brook at Allen! I would highly recommend Grand Brook to anyone looking for a place for a loved one with memory care issues.
Finding a place that made mom happy and "at home" was our primary purpose when my sister and I made the decision to place her in Grandbrook McKinney then later in Allen when they opened their newest facility. Allen offered a more open floor plan and large outdoor courtyard that we knew she would identify with as a former avid gardener. Being a nurse, I watched interactions between the staff and residents, timeliness of medications and attention to detail that in my opinion is the foundation for good care. Mom is going on a year at Allen, she will tell anyone that asks that she "really likes it here." It isn't all about new and pretty but in our case she gets the benefit of excellent care along with the "new and pretty".
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