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Grace Heights Health And Rehabilitation
109 Foothill Drive, Morganton, NC 28655
Based on 19 reviews
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Services and Housing Options
Assisted Living, Nursing Home, Skilled Nursing, RehabilitationEstimated Pricing
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Grace Heights Health And Rehabilitation Description
As you move out of the hospital following certain medical interventions, it's important to have access to care that surpasses what can be provided at home. At Grace Heights Health & Rehabilitation, we provide the care and support you need. Morganton, NC's premier skilled nursing facility is fully equipped and staffed with expert nurses providing top-notch rehabilitative care. The center boasts 120 beds and a plethora of amenities and events designed to make your recovery journey as comfortable and enjoyable as it can be. SanStone's Grace Heights Health & Rehabilitation is committed to providing comprehensive rehabilitative care with an interdisciplinary approach.Rehabilitation
SanStone Health & Rehabilitation provides the perfect post-hospital transition for those who require more medical attention than can be provided at home, allowing them to regain their strength and independence. At our NC rehabilitation center, we craft personalized treatment plans for each resident to ensure you receive the precise care required. At this short-term care facility, we foster an encouraging atmosphere that prioritizes the health and wellness of our residents so they can make a full recovery.Price Comparison
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Parent Organization
Grace Heights Health And Rehabilitation is a member of a larger group of communities called SanStone Health and RehabConnect with a Free Senior Living Advisor
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Rehabilitation Services and Amenities
Grace Heights Health And Rehabilitation offers a comprehensive range of rehabilitation services and amenities to its patients. Its long-term care facilities provide a safe and supportive environment for residents to recover from injuries or illness. In addition, the center offers physical therapy, occupational therapy, speech therapy, wound and skin care, and nutritional care. The goal of all these services is to help patients achieve maximum independence and improve their quality of life.Health
long-term care
registered nurses
speech therapy
therapists
skilled nursing care
rehabilitation services
occupational therapy
physical therapy
skilled nursing services
nutritional care
wound & skin care
Activities
bingo
ice cream socials
Amenities
rehabilitation center
Employee Reviews for SanStone Health and Rehab in Morganton, North Carolina
2.2 out of 5 stars. Based on 5 reviews
Employees of SanStone Health and Rehab in the Morganton, NC area have mixed reviews about working for the company. Many cite the good pay and lack of weekend hours as positives, but also point out that CNA's are overworked and underpaid, and that the aid to patient ratio is often too high. Management is also criticized for not helping out and for creating unrealistic expectations and unsafe working environments. Benefits have also changed drastically, with employees taking pay cuts when SanStone took over, and 401k eligibility not available until age 21. Some managers are praised for being great to work with, while others are not. Recently, management has been creating their own policies which can be stressful for employees. However, the facility is being updated and the transition has been smooth, with patients and staff being happy with the changes.Employee Reviews for SanStone Health and Rehab
2.75 out of 5 stars. Based on 91 reviews
Employees of SanStone Health and Rehab generally have mixed reviews. Many praise the nice people and residents, good pay, and great working relationships. However, there are also many complaints about poor management, inadequate staffing, lack of cleanliness, lack of training, unsafe hall assignments, high patient to nurse and patient to aide ratios, lack of support, and corporate staff who have no idea what they are doing. Employees also report that the facility is often not in compliance with the state, corporate is quick to fire people, and there is a lot of favoritism. Advice to management includes getting a formal education and training before managing others, building and sustaining accountability and improving communication, decreasing productivity standards, and respecting employees.Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 5 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 06/01/80 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 100 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
The facility has also had 3 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.Overall Ratings
The Grace Heights Health & Rehabilitation is a nursing home that is in the top half of facilities in terms of overall rating. The overall rating is slightly higher than the state average. The nursing home is also in the top half of facilities in terms of health inspection rating. The health inspection rating is slightly higher than the state average. This nursing home has a 5-star quality rating, which is the highest possible. The nursing home is in the top 20% of facilities in terms of quality rating, and its quality rating is slightly higher than state average.Staff Ratings
The Grace Heights Health & Rehabilitation has a 1-star staff rating, the lowest possible. The nursing home is in the bottom 40% of facilities in terms of nursing aid staffing hours per resident per day and slightly lower than the state average. The nursing home is also in the bottom 40% of facilities in terms of LPN staffing hours per resident per day and slightly lower than the state average. RN staffing hours per resident per day are in the bottom half of facilities and slightly lower than the state average. Licensed staffing hours per resident per day place the nursing home in the bottom 30% of facilities and slightly lower than the state average. However, physical therapist staffing hours per resident per day are in the top 40% of facilities and only slightly lower than the state average.Covid Data
The Grace Heights Health & Rehabilitation is a nursing home that excels in resident vaccination rates, having a rate of 94.2% which puts them in the top 40% of all facilities and higher than the state average. However, their staff vaccination rate falls into the bottom 30% of all facilities with only 78.3%, way lower than the state average of 90.2%. On the bright side, their covid booster rate is 96.9%, putting them in the top 30% of facilities and much higher than the state average 84.6%.Quality Measures
The Grace Heights Health & Rehabilitation nursing home has a 5-star quality rating, the highest possible. However, the nursing home is in the bottom half of facilities in terms of residents whose ability to move independently worsened. The residents whose ability to move independently worsened is lower than the state average. Additionally, the nursing home is in the bottom half of facilities in terms of residents given Pneumococcal vaccine. The residents given Pneumococcal vaccine is higher than the state average. However, the nursing home is in the top 40% of facilities in terms of residents that have one or more falls with a major injury. The residents that have one or more falls with a major injury is slightly lower than the state average. The nursing home is also in the bottom 10% of facilities in terms of residents who have depressive symptoms. The residents who have depressive symptoms is way higher than the state average. Furthermore, the nursing home is in the bottom 40% of facilities in terms of residents who lose too much weight. The residents who lose too much weight is slightly higher than the state average. Additionally, the nursing home is in the top 30% of facilities in terms of residents who received an antipsychotic medication. The residents who received an antipsychotic medication is lower than the state average. However, the nursing home is still in the bottom 10% of facilities in terms of residents who have depressive symptoms. The residents who have depressive symptoms is way higher than the state average. Lastly,Emergency and Hospitalization Quality Measures
The Grace Heights Health & Rehabilitation nursing home is in the top 20% of facilities in terms of hospitalizations per 1000 days. This is lower than the state average. The nursing home is also in the top 30% of facilities in terms of outpatient emergency department visits per 1000 days. This number is slightly lower than the state average. However, the nursing home falls to the bottom 40% of facilities in terms of short-stay residents who had outpatient emergency department visits. This number is higher than the state average. The nursing home also falls to the bottom 40% of facilities when considering short stay residents who were rehospitalized after a nursing home admission; this number is way higher than the state average.By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
The Morganton Area
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Licensing
This community is licensed by the state of NC. It is a large-sized community with 120 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
Reviews
General Staff Rating
Care Staff Rating
Cleanliness Rating
Activities and Services Rating
Grace Heights has been the first choice of our family for many years. The administration and staff are approachable, accessible and dedicated to bringing quality care to the residents. Making the decision to seek placement is never easy but the staff at Grace Heights are there to offer support and compassion to all their residents and families.
Grace Heights provided care for my mother in law who had a broken hip due to a fall. We were very pleased with the care and rehab that was given. The staff was very professional and we would especially like to thank, Bryan and Colleen, for always answering our questions and great service!
Grace heights health and rehabilitation is a fantastic place to bring your loved ones for short or long term care. Their staff are wonderful and their building is very well kept.
My mother is at Grace Heights and has been there since 2016 Although everything is not always perfect, I am very thankful for the care she receives. COVID has been hard on everyone, but the staff continues to provide excellent care. If I had to go into a nursing home I would choose Grace Heights. Thank you GH staff!
I have called repeatedly for several days trying to speak with my Mother and cannot do so. I called requesting to speak with a Nurse or someone familiar with her case who could update me on her condition and the phone call is disconnected. I seriously regret my Mother has been placed into this facility.
Great facility and super caring and compassionate staff. I have 2 family members under their care and they are treated just like family. Facility is clean and well maintained. Business office (Tonya E) has been most helpful during this process. Thank you all from the bottom of my heart! Donna Wright
My grandmother was at Grace Heights. I watched staff take the time, effort & patience with her progressing dementia to get her medications taken. I watched staff laugh with her & listen to her stories of times past. I watched staff have sadness fill their hearts when she took her last breath. I think we can all fall short and look for the worst but I know without a doubt Grace Heights is filled with the best!
My husband and I would like to wish all the staff at Grace Heights a very Merry Christmas and to offer profound thanks for the continued care and love provided my mom, Miss Vi.As family we have also felt embraced and loved.Happy holidays!!
My husband was a resident at Grace Heights for 5 weeks after a particial foot amputation. I was worried he would not want to stay. But much to my relief he was very satisfied with the facility and everyone that worked with him. He was very happy to do everything therapy ask him to do and walked out upon discharge. He tells everyone what a great place it is . I am extremely grateful to all the staff that helped us out during this difficult time.
My mother was at Grace Heights twice for rehab before she moved to long term care. When she had therapy she always had a great experience, improved, and the whole family were part of her discharge plan & everyone helped giving us information. When my mom was there to stay it was a difficult decision but made easier knowing she would be somewhere that she would be taken care, people formed a relationship with her and us, and I knew that I could go home and it would be okay. There is no perfect place but one thing I know for sure if there is a concern I have seen them listen, care and respond. I am forever thankful for every staff member that works there, they are angels on earth!!
I know several people who have stayed at Grace Heights for rehab and the service has been exemplary. The staff are always helpful and caring. I needed their service for a friend and called over the weekend and was very pleased that the administrator was able to work with an out of town hospital to ensure a smooth transition for my friend. I am so thankful she was able to help my friend.
Just a word of wisdom. I have known the staff at Grace Heights for 22 years. I have seen the banners on the property for " Best in Burke" for Grace Heights. There is a reason for that. I have been in ALL of the other nursing homes in Burke County and there is ample proof that Grace Heights gains that rating of Best in Burke. I am aware that no place is perfect and that there are mistakes made everywhere. The staff and the administration at Grace Heights are the best in the business. The administrator has the respect of all of her staff, and they work to make Grace Heights the best. If I have the privilege of living to a ripe old age, Grace Heights is where I want to be.
My father was there for a couple months before his passing and received excellent care. I would recommend this facility to anyone. It was very clean and well maintained.
My mom is a patient there and had swollen ankles and calf's that needed to be elevated. Her chair footrest could only be raised by another person. After her roommate left I moved a chair that had a lever that allowed my mom to raise the footrest when she wished. However the other chair had no support in the seat and you could feel the springs when you say down. I reported to the head of nursing who replaced the chair with one that also had to be raised by another person. Couple days later the bad chair was in another room occupied by a lady who used her wheelchair to sit in and did not use the bad chair. Reported to the Administrator and requested she sit in that chair to see for herself the terrible condition of that chair and she refused. Musical chairs and continued neglect of other patients. Additionally CNAs did not keep fresh cool water for her to drink. Gonna call their corporate office and Action 9 News and report the Administrator.
I recently visited my aunt and did not care for Grace Heights at all. When I first went in there were several workers there and not one greeted us or asked if we needed any help.There was water on the hall floors in several places from the A/C leaking and once my sister and I pointed it out to different people they said they would get it but didn’t put any wet floor signs there to keep someone from falling.I asked 2 people for paper towels for my aunt’s restroom and the next day it was still empty.The weekend nurse was nice and helpful, but the weekday nurses were not.One tore her skin trying to take her blood pressure even though my aunt told her she was hurting her. She also has a large red place on her rear from what appears to be a bedsore.
Very poor care, very unprofessional staff and the behavior unit is like a prison. There are many young people being held there in the Behavior unit for 4 wks plus just so the unit and Dr can make money. Several of these 20 yr olds are way past due to go home!!
I write this review having had many years of experiences at this facility as a nursing supervisor and skilled unit registered nurse, as someone that has had both immediate and extended family members respectfully and lovingly cared for in the SNF and ICF units for months/years, respectively, and as a citizen of this community that recommends Grace Heights as placement of loved ones for long term care, as well as for short term rehabilitation services. The current Administrator of Grace Heights is a well-educated, devoted and compassionate Healthcare Professional that has served in this role for twenty-five years under the leadership of Carolina HealthCare System Blue Ridge Morganton and most recently during the purchase and transfer of ownership to SanStone Health & Rehabilitation whose corporate offices are located near Asheville, NC; The past and present Medical Directors of Grace Heights , inclusive of the Administrator, Director of Nursing, Social Worker, Nurses, CNAs, Environmental , Nutritional and other Professional services such as PT, OT, Speech, Wound and Skin Care and Rehabilitation, diligently strive to work with each individual family to prioritize and promote person centered culture. The Administrator has always served with a passionate purpose for promoting excellent quality care and optimum outcomes for every patient admitted. My professional experience is that the The Administrator definitely sees and grasps the human dignity and spirit of the patient and family beyond the required regulatory compliance of Centers of Medicare and Medicaid Services ; Having positively impacted this facility, its admissions, employees and the community in general, the Administrator has always given this healthcare industry her best self in meeting the safety and best health services available.
Very considerate & loving employees.They treat my Mother with great respect.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2020-01-07 | 2020-02-15 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2020-01-07 | 2020-02-15 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-01-07 | 2020-02-15 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-01-07 | 2020-02-15 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2020-01-07 | 2020-02-15 | F | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2020-01-07 | 2020-02-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2018-10-31 | 2018-12-15 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2018-10-31 | 2018-12-15 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-10-31 | 2018-12-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2017-11-07 | 2017-12-22 | E | Smoke Deficiencies | Properly install and monitor supervisory attachments on automatic sprinkler systems. |
| 2017-11-07 | 2017-12-22 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2017-11-07 | 2017-12-22 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2017-11-07 | 2017-12-22 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-05-25 | D | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2022-05-25 | D | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2022-05-25 | E | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-05-25 | E | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-05-25 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-05-25 | D | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-05-25 | D | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-05-25 | E | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-05-25 | E | E | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2022-05-25 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-11-21 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-11-21 | D | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-11-21 | D | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-10-04 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
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