Glendale Center

Brigitte B.

2021-02-21

After my first phone call with Kansas from Glendale administration in Naugatuck CT I was confident I was in good hands. She picked up the phone reliably. She was able to fax, give me and get me the right phone numbers. She could tell me the paperwork we needed. She was encouraging. She suggested that the best place for my mother in law was there in her facility at Glendale. Over the course of the next few weeks the Kanas I spoke to disappeared. She ignored all of our attempts to reach out and left my mother in law in tears with nowhere to go and with zero explanation. What kind of professional was this? And who would put someone like this in charge of admissions?I thought: I can do this. I can get this done. I can press for help and call fifty different numbers and spend hours in waiting rooms if it meant getting my mother in law into a place that could care for her. My mother in law had pneumonia. She had been admitted into Waterbury hospital at the very least five times in the last month by ambulance. How she did not catch Covid is beyond me. It was a miracle. Her breathing was shallow, she had COPD, she was malnourished, and could not properly manage her own medication. Short term rehab to recover from the COPD and pneumonia made sense, right? Someone to care for her and help nourish her back to health? Glendale explained that they needed three things from us: A negative Covid result from Waterbury Hospital, an Assent form, and a w-10. I spent weeks in and out of offices, getting test results, reaching out, taking her to the emergency room, taking her to her primary care physician filling out forms, and refilling out forms. It felt like a battle and we all did our best. But our best was not good enough.After all the hard work we put in, Kansas changed her tune. Why? Money? Insurance? The wrong adjectives on the assent form? She stopped taking our calls. Or she was going to "get back to us in ten minutes" but never did. I was outraged. Seething. Shocked at how poor my judgment had been. She was completely two faced and I missed it.She told me that she understood my frustration but that my mother in law just didn't qualify. She said that maybe if the doctor had said this or written this that insurance would have paid. Now you want to give me this information when I was sitting just days before with the doctor filling out the forms? Why couldn't you have told me then?  I think I know why- it's because you aren't helpful. And it doesn't feel like you care. And you don't really understand my frustration. And most importantly, you don't belong in admissions if this is the way families get treated.

Beth G.

2018-11-01

My father in law was a patient here a few years back and the staff was excellent.  Therapy was amazing as to how quickly they had him getting around (he had a broken ankle).  My father in law was not an easy patient to make happy but he really liked the staff and the food.   My mother was a patient more recently and I feel they truly spoiled her.  She went in scared and nervous but has made so many connections she now feels like she gets to the run the show.  The aides and nurses go above and beyond and are so patient with her.   Great rehab/long stay facility.   Cleaner than the other places in the area and you should definitely call Patty (the friendly admissions woman) for a tour before deciding which is best for your family.

Monica T.

2018-08-05

My mom was sent here for rehab after having surgery. She had difficulty after surgery and needed help. She came here after her discharge from Gaylord. After 2 weeks she developed bed sores from not being changed as needed. The staff was absolutely horrible! Not only needing bedside manor training but just basic care training. One nurse not only scolded me like a 5 yr old but mom didn't receive her morning meds at 1:30pm! Under staffed is lightly putting it! I wouldn't leave these people to watch my dog never mind a family member! At one point a "wandering" elderly lady went into my moms room and stole a vase of flowers! My mom was scared for her life that night! To say the least never send someone u luv to this place! The staff and care is horrible!

Gianna Perrotti

2021-12-29

It has been a pleasure working with the staff at Glendale. Everyone is so upbeat and positive. Karley, Director of Admissions is so helpful and really makes patients and families feel at ease upon admission. Thanks to everyone for all you do!!!

Ann Williams

2021-12-28

Our 99 1/2 year old aunt Theresa C went into Glendale in September after several wonderful years with full time at home care. Due to a series of events out of our control she was admitted to Glendale. One of the first things she said to me after her arrival was how beautiful it was and how lovely the caretakers were there. Her time there was only 2 months but the care was outstanding. She was loved by staff and cared for beautifully until her peaceful passing 2 weeks ago. Thanks to all staff there especially those on the Lilac wing. We will always be grateful for your attention to our beloved aunt.

Nicole Mercier

2021-09-01

Extremely hard to get ahold of someone when there is an issue. Some workers are there for just a paycheck

Sue Civitello

2021-08-01

I would 100% have a loved come to Glendale due to such a positive atmosphere. Every one is so kind and compassionate. The rehab department is wonderful.

Amanda Zordan

2021-07-01

My aunt was at Glendale and she loved the therapy team! She feels so much stronger and confident.Thank you Glendale!

Carla Getz

2021-06-01

Our Mom recently became a resident of Glendale. We found from the beginning that the staff i.e. nurses, aides, dietary, maintenance, reception, admissions and other employees to be so friendly and kind. Our Mom appears to be much happier at Glendale vs. the facility she was previously at. It is our feeling that the kindness that we see flows down from the top. We haven't seen angry employees nor have we seen or heard that our Mom was treated in a disrespectful manner. Our Mom is so loved by her family and it's reassuring to us to know that Glendale is taking good care of her. We appreciate the quick actions that Glendale staff takes when we have questions and need reassurance about our Mom. Thank you Glendale.Regina Uszakiewicz and family :)

Sylvester Zimmerman

2021-06-01

I am very happy I choose Glendale Center for rehab. They took me in and treated me like family. I recommend anyone who needs medical care or therapy to come here!

Angela White

2021-06-01

The staff is very nice.

Maryann Birch

2021-04-01

We were thrilled to receive a call from Kansas, the Admissions Director, in January of this year that there was an opening for our daughter. She was transferred to Glendale on February 4. Kansas was extremely kind and helpful. Our daughter is non-verbal so we have to rely on communications with us and the staff regarding her care and how she is doing. There have been a few hiccups but these were addressed by the staff in a timely manner. The ladies in the Recreation Department, Andrea, Donna and Sarah, have been awesome with facilitating FaceTimes and in-person visits. It is also nice that we can even do window visits as everything is on one level. I spoke on the phone to the Nursing Director Michelle and she helped us determine the best way to handle some issues for our daughter. Everyone we have met and spoke with couldn’t be nicer or more helpful. We know our daughter is getting great care from the smiles we get when we see her. This an awesome place with an amazing staff!

Dorothy Parker

2021-04-01

Horrible experience, sent husband home from rehab much too soon, was suggested that he return, absolutely not, never received a call from anyone pertaining to his progress or needs. Was there 2weeks and was not even given a shower, disgusting. I would not recommend this faculty to anyone. Extremely disappointed.If you love your family member don't send them there.

Genaro Baez

2021-04-01

Everything was great, staff and food was amazing

Donna Hollock

2021-03-01

Admissions answered all my questions. They returned my call in a timely manner.

Brigitte Bona

2021-03-01

After my first phone call with Kansas from Glendale administration in Naugatuck CT I was confident I was in good hands. She picked up the phone reliably. She was able to fax, give me and get me the right phone numbers. She could tell me the paperwork we needed. She was encouraging. She suggested that the best place for my mother in law was there in her facility at Glendale. Over the course of the next few weeks the Kanas I spoke to disappeared. She ignored all of our attempts to reach out and left my mother in law in tears with nowhere to go and with zero explanation. What kind of professional was this? And who would put someone like this in charge of admissions?I thought: I can do this. I can get this done. I can press for help and call fifty different numbers and spend hours in waiting rooms if it meant getting my mother in law into a place that could care for her. My mother in law had pneumonia. She had been admitted into Waterbury hospital at the very least five times in the last month by ambulance. How she did not catch Covid is beyond me. It was a miracle.Her breathing was shallow, she had COPD, she was malnourished, and could not properly manage her own medication. Short term rehab to recover from the COPD and pneumonia made sense, right? Someone to care for her and help nourish her back to health?Glendale explained that they needed three things from us: A negative Covid result from Waterbury Hospital, an Assent form, and a w-10. I spent weeks in and out of offices, getting test results, reaching out, taking her to the emergency room, taking her to her primary care physician filling out forms, and refilling out forms. It felt like a battle and we all did our best. But our best was not good enough.After all the hard work we put in, Kansas changed her tune. Why? Money? Insurance? The wrong adjectives on the assent form? She stopped taking our calls. She was always at lunch. She was going to “get back to us in ten minutes” but never did. I was outraged. Seething. Shocked at how poor my judgment had been. She was completely two faced and I missed it.She told me that she understood my frustration but that my mother in law just didn’t qualify. She said that maybe if the doctor had said this or written this that insurance would have paid. Now you want to give me this information when I was sitting just days before with the doctor filling out the forms? Why couldn’t you have told me then? I think I know why- it’s because you aren’t helpful. And it doesn’t feel like you care. And you don’t really understand my frustration. And most importantly, you don’t belong in admissions if this is the way families get treated.

Debbie McGaughan

2021-02-01

This is so long overdue. I was in a head on collision eight years ago and was brought to Glendale for my rehab. I was very limited in what I could do but my therapists kept me building, little steps leading to bigger. They were wonderful to me as well as all of the others in the room with me. The nurses and staff were so caring and encouraging. I was there for six weeks and left shortly before Christmas, in a wheel chair, and continued my therapy as an outpatient. Eight years later, I can do almost anything, even play tennis. Their encouragement helped me to keep working until I got better.

Rita

2021-02-01

Very friendly and pleasant staff. From the moment you arrive you are made to feel welcome. During my husbands stay the people could not have been any nicer. They are always patient and answer any questions you may have. They make a very stressful situation so much easier.

kathy collins

2021-02-01

Our experience with the staff admissions & the therapists especially was very positive. They were kind, helpful & very respectful.