Call for pricing and availability: (800) 780-8101
4 Hazel Avenue, Naugatuck, CT 06770
Based on 80 reviews
Use Green Arrows Above to View All Images
Services and Housing OptionsNursing Home, Skilled Nursing, Rehabilitation
Find a Senior Community that Best Fits Your Needs
Glendale Center DescriptionOur mission is to touch the lives of our patients with superior services and kindhearted attention, making a tangible difference each day. You can find the top-notch Complete Care at Glendale on 4 Hazel Avenue in Naugatuck, Connecticut! Just a stone's throw away, our spot is ideally situated near plenty of hospitals and medical centers! At Glendale's Complete Care, we strive to ensure that our residents' mental, physical, social and spiritual needs are met through activities tailored specifically for them. When you or a cherished one steps into our building, we make sure to give you the utmost attention and reverence that is due; your wellbeing remains at the forefront of all that we do.
Parent OrganizationGlendale Center is a member of a larger group of communities called Genesis HealthCare
Connect with a Free Senior Living Advisor
Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.
Senior Living Videos
long term care
individual treatment plans
on-site medical director
on-site nurse practitioner
physical and occupational therapy
pharmaceutical delivery service
cardiac management program
dietary and nutrition needs management
outpatient rehabilitation services
total parenteral nutrition
cultural, educational, religious and social activities
always available menu
in-room dining options
private dining rooms for family gatherings
family dining room
mail and newspaper service
individual climate control
smoke free environment
24-hour emergency alert and response system
beauty salon / barber services
transitional care unit
computer with internet access
fully air conditioned
complimentary laundry facility on-site
private hospice room
comfortable common and lounge areas to gather with friends and family
Employee Reviews for Genesis HealthCare
2.69 out of 5 stars. Based on 1000 reviewsOverall, employees have mixed feelings about working for Genesis HealthCare. While some employees appreciate the flexible hours, good pay, and friendly coworkers, others have experienced poor management, low pay, and lack of appreciation from the company. Employees have noted a lack of communication, leadership, and advancement opportunities, as well as a lack of support from senior management. Employees have also expressed concerns about the benefits, pay, and lack of holidays. Advice to management includes treating employees better, investing in new hires, and focusing on patient care rather than productivity.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 06/10/75 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 108 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $3,250.00. The facility has had 1 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsLocated comfortably within the upper echelon of facilities, Glendale Center truly stands apart, surpassing the state average across multiple indicators. The overall rating of the nursing home is slightly higher than the state average, putting it squarely in the top half of facilities in terms of ranking. Likewise, Glendale Center's health inspection rating is appreciably higher than the state average, yet again placing it in the top half of facilities based on this parameter. It's impressive 4-star quality rating, only one shy of the highest possible, not only places the nursing home in the top half of facilities, but also marginally higher than the state average. Hence, Glendale Center's consistent performance clearly is a marker of its commitment to quality care.
Staff RatingsThe Glendale Center Nursing Home ranks in the lower 40% of facilities regarding nursing aid staffing hours per resident per day, providing 1.98 hours, noticeably less than the state's average of 2.14 hours. Similarly, when it comes to LPN staffing hours per resident per day, this Facility lies in the bottom half, although at 0.86 hours, it slightly outperforms the state's average of 0.82 hours. However, the nursing home shines in other areas, placing in the top half of facilities for RN staffing hours, licensed staffing hours, and physical therapist staffing hours per resident per day. Even so, the figures remain less than the state's average with the RN staffing hours at 0.6 compared to the state's 0.72, licensed staffing hours at 1.46 in comparison to 1.55, and physical therapist staffing hours stand at 0.06 vs. the state's 0.09.
Covid DataThe Glendale Center, a nursing home, is among the top 50% of facilities when it comes to the rate of residents being up to date with the latest vaccinations. Standing at a rate of 71.7%, it is a fraction above the state average of 68.5%, which signifies the Center's commitment to the well-being of its residents. However, when it comes to the staff's vaccination rates, there's room for improvement. The Glendale Center falls into the bottom half of facilities in this category with a vaccination rate of only 16.3%. This is noticeably lower than the state average staff vaccination rate of 24.1%. While the residents are well taken care of in terms of vaccinations, the low vaccination rate among staff presents an area that needs immediate attention.
Quality MeasuresThe Glendale Center, an acclaimed nursing home with a distinguished 4-star quality measure rating - the second highest achievable rank, has established valuable service aspects in its operation. However, it does register in the lower 40% of nursing homes in terms of pneumococcal vaccine distribution, even though its 94.23% vaccination rate surpasses the state's average of 83.32%. Additionally, the Glendale Center is in the upper echelon - the top 40%, when it comes to administering antianxiety or hypnotic medications to its residents. This 13.78% rate is actually lower than the state's 17.1% average. On the downside, the center falls in the bottom 30% of facilities with regard to the percentage of residents who experienced deterioration in their ability to move independently, at 19.51%, which is slightly higher than the state average of 18.42%. The vaccination and medication rates reflect the Glendale Center's responsive healthcare approach, even as the nursing home continues striving to improve residents' independence.
Emergency and Hospitalization Quality MeasuresThe Glendale Center Nursing Home prides itself on maintaining impressive health and safety records. The center ranks in the top 40% of all facilities in terms of hospitalization rates per 1000 days, with a rate of just 1.3, compared to the state average of 1.93. It also consistently features in the top 20% bracket for outpatient emergency department visits per 1000 days, with a rate of just 0.46, far below the state average of 0.96. The facility further excels in managing short-stay residents, finding itself in the niche top half for the percentage of short-stay residents who make outpatient emergency department visits which is 11.04%, notably lower than the state's average of 12.34%. Similarly, the center stands in the top half for the percent of short-stay residents who were rehospitalized after a nursing home admission - the percentage being 21.59% which is commendably less than the state's average of 23.58%.
Things to do in the Area
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
General Staff Rating
Care Staff Rating
Food Staff Rating
After my first phone call with Kansas from Glendale administration in Naugatuck CT I was confident I was in good hands. She picked up the phone reliably. She was able to fax, give me and get me the right phone numbers. She could tell me the paperwork we needed. She was encouraging. She suggested that the best place for my mother in law was there in her facility at Glendale. Over the course of the next few weeks the Kanas I spoke to disappeared. She ignored all of our attempts to reach out and left my mother in law in tears with nowhere to go and with zero explanation. What kind of professional was this? And who would put someone like this in charge of admissions?I thought: I can do this. I can get this done. I can press for help and call fifty different numbers and spend hours in waiting rooms if it meant getting my mother in law into a place that could care for her. My mother in law had pneumonia. She had been admitted into Waterbury hospital at the very least five times in the last month by ambulance. How she did not catch Covid is beyond me. It was a miracle. Her breathing was shallow, she had COPD, she was malnourished, and could not properly manage her own medication. Short term rehab to recover from the COPD and pneumonia made sense, right? Someone to care for her and help nourish her back to health? Glendale explained that they needed three things from us: A negative Covid result from Waterbury Hospital, an Assent form, and a w-10. I spent weeks in and out of offices, getting test results, reaching out, taking her to the emergency room, taking her to her primary care physician filling out forms, and refilling out forms. It felt like a battle and we all did our best. But our best was not good enough.After all the hard work we put in, Kansas changed her tune. Why? Money? Insurance? The wrong adjectives on the assent form? She stopped taking our calls. Or she was going to "get back to us in ten minutes" but never did. I was outraged. Seething. Shocked at how poor my judgment had been. She was completely two faced and I missed it.She told me that she understood my frustration but that my mother in law just didn't qualify. She said that maybe if the doctor had said this or written this that insurance would have paid. Now you want to give me this information when I was sitting just days before with the doctor filling out the forms? Why couldn't you have told me then? I think I know why- it's because you aren't helpful. And it doesn't feel like you care. And you don't really understand my frustration. And most importantly, you don't belong in admissions if this is the way families get treated.
My father in law was a patient here a few years back and the staff was excellent. Therapy was amazing as to how quickly they had him getting around (he had a broken ankle). My father in law was not an easy patient to make happy but he really liked the staff and the food. My mother was a patient more recently and I feel they truly spoiled her. She went in scared and nervous but has made so many connections she now feels like she gets to the run the show. The aides and nurses go above and beyond and are so patient with her. Great rehab/long stay facility. Cleaner than the other places in the area and you should definitely call Patty (the friendly admissions woman) for a tour before deciding which is best for your family.
My mom was sent here for rehab after having surgery. She had difficulty after surgery and needed help. She came here after her discharge from Gaylord. After 2 weeks she developed bed sores from not being changed as needed. The staff was absolutely horrible! Not only needing bedside manor training but just basic care training. One nurse not only scolded me like a 5 yr old but mom didn't receive her morning meds at 1:30pm! Under staffed is lightly putting it! I wouldn't leave these people to watch my dog never mind a family member! At one point a "wandering" elderly lady went into my moms room and stole a vase of flowers! My mom was scared for her life that night! To say the least never send someone u luv to this place! The staff and care is horrible!
Our 99 1/2 year old aunt Theresa C went into Glendale in September after several wonderful years with full time at home care. Due to a series of events out of our control she was admitted to Glendale. One of the first things she said to me after her arrival was how beautiful it was and how lovely the caretakers were there. Her time there was only 2 months but the care was outstanding. She was loved by staff and cared for beautifully until her peaceful passing 2 weeks ago. Thanks to all staff there especially those on the Lilac wing. We will always be grateful for your attention to our beloved aunt.
Our Mom recently became a resident of Glendale. We found from the beginning that the staff i.e. nurses, aides, dietary, maintenance, reception, admissions and other employees to be so friendly and kind. Our Mom appears to be much happier at Glendale vs. the facility she was previously at. It is our feeling that the kindness that we see flows down from the top. We haven't seen angry employees nor have we seen or heard that our Mom was treated in a disrespectful manner. Our Mom is so loved by her family and it's reassuring to us to know that Glendale is taking good care of her. We appreciate the quick actions that Glendale staff takes when we have questions and need reassurance about our Mom. Thank you Glendale.Regina Uszakiewicz and family :)
We were thrilled to receive a call from Kansas, the Admissions Director, in January of this year that there was an opening for our daughter. She was transferred to Glendale on February 4. Kansas was extremely kind and helpful. Our daughter is non-verbal so we have to rely on communications with us and the staff regarding her care and how she is doing. There have been a few hiccups but these were addressed by the staff in a timely manner. The ladies in the Recreation Department, Andrea, Donna and Sarah, have been awesome with facilitating FaceTimes and in-person visits. It is also nice that we can even do window visits as everything is on one level. I spoke on the phone to the Nursing Director Michelle and she helped us determine the best way to handle some issues for our daughter. Everyone we have met and spoke with couldn’t be nicer or more helpful. We know our daughter is getting great care from the smiles we get when we see her. This an awesome place with an amazing staff!
Horrible experience, sent husband home from rehab much too soon, was suggested that he return, absolutely not, never received a call from anyone pertaining to his progress or needs. Was there 2weeks and was not even given a shower, disgusting. I would not recommend this faculty to anyone. Extremely disappointed.If you love your family member don't send them there.
After my first phone call with Kansas from Glendale administration in Naugatuck CT I was confident I was in good hands. She picked up the phone reliably. She was able to fax, give me and get me the right phone numbers. She could tell me the paperwork we needed. She was encouraging. She suggested that the best place for my mother in law was there in her facility at Glendale. Over the course of the next few weeks the Kanas I spoke to disappeared. She ignored all of our attempts to reach out and left my mother in law in tears with nowhere to go and with zero explanation. What kind of professional was this? And who would put someone like this in charge of admissions?I thought: I can do this. I can get this done. I can press for help and call fifty different numbers and spend hours in waiting rooms if it meant getting my mother in law into a place that could care for her. My mother in law had pneumonia. She had been admitted into Waterbury hospital at the very least five times in the last month by ambulance. How she did not catch Covid is beyond me. It was a miracle.Her breathing was shallow, she had COPD, she was malnourished, and could not properly manage her own medication. Short term rehab to recover from the COPD and pneumonia made sense, right? Someone to care for her and help nourish her back to health?Glendale explained that they needed three things from us: A negative Covid result from Waterbury Hospital, an Assent form, and a w-10. I spent weeks in and out of offices, getting test results, reaching out, taking her to the emergency room, taking her to her primary care physician filling out forms, and refilling out forms. It felt like a battle and we all did our best. But our best was not good enough.After all the hard work we put in, Kansas changed her tune. Why? Money? Insurance? The wrong adjectives on the assent form? She stopped taking our calls. She was always at lunch. She was going to “get back to us in ten minutes” but never did. I was outraged. Seething. Shocked at how poor my judgment had been. She was completely two faced and I missed it.She told me that she understood my frustration but that my mother in law just didn’t qualify. She said that maybe if the doctor had said this or written this that insurance would have paid. Now you want to give me this information when I was sitting just days before with the doctor filling out the forms? Why couldn’t you have told me then? I think I know why- it’s because you aren’t helpful. And it doesn’t feel like you care. And you don’t really understand my frustration. And most importantly, you don’t belong in admissions if this is the way families get treated.
This is so long overdue. I was in a head on collision eight years ago and was brought to Glendale for my rehab. I was very limited in what I could do but my therapists kept me building, little steps leading to bigger. They were wonderful to me as well as all of the others in the room with me. The nurses and staff were so caring and encouraging. I was there for six weeks and left shortly before Christmas, in a wheel chair, and continued my therapy as an outpatient. Eight years later, I can do almost anything, even play tennis. Their encouragement helped me to keep working until I got better.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-08-26||2021-11-09||F||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2021-08-26||2021-11-09||D||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2021-08-26||2021-11-09||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2021-08-26||2021-11-09||F||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2021-08-26||2021-11-09||D||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the installation and maintenance of electrical systems.|
|2019-04-25||2019-06-21||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2019-04-25||2019-06-21||D||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-04-25||2019-06-21||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2018-03-26||2018-06-08||F||Emergency Preparedness Deficiencies||Establish an Emergency Preparedness Program (EP).|
|2018-03-26||2018-06-08||D||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2018-03-26||2018-06-08||D||Egress Deficiencies||Meet other general requirements that are deficient.|
|2018-03-26||2018-06-08||E||Smoke Deficiencies||Have an enclosure around a vertical opening shaft.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-08-31||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2021-08-31||E||E||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2021-08-31||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2021-08-31||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2021-08-31||E||E||Environmental Deficiencies||Keep all essential equipment working safely.|
|2019-04-30||D||D||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2019-04-30||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2019-04-30||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2019-04-30||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2019-04-30||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2019-04-30||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2019-04-30||D||D||Nutrition and Dietary Deficiencies||Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.|
|2019-04-30||D||D||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2021-04-07||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2021-04-07||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2018-04-02||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2018-04-02||D||D||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2018-04-02||E||E||Resident Assessment and Care Planning Deficiencies||Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.|
|2018-04-02||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-04-02||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2018-04-02||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2018-04-02||G||G||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2018-04-02||D||D||Quality of Life and Care Deficiencies||Ensure each resident must receive and the facility must provide necessary behavioral health care and services.|
|2018-04-02||E||E||Infection Control Deficiencies||Develop and implement policies and procedures for flu and pneumonia vaccinations.|
Nearby Senior Living in Naugatuck
Nearby Senior Living in Connecticut
Senior Living Articles
Apartments for Seniors Based on Income
If you are a senior looking for an affordable place to live, you may want to consider renting an apartment. There are several options available for seniors based on their income, preferences, needs, and other factors. This article will provide information on resources to help you find an affordable apartment in your area. What are …
How to pay for assisted living
Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks. But how will you pay for assisted living? Paying for assisted living can be a tricky topic. Unlike …
Independent Living vs. Assisted Living
Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs. In particular, the difference between independent living vs. assisted living can be difficult to navigate. Not sure whether independent living vs. assisted living is right for you? Let’s help you make the choice by going over …
Assisted Living vs. Nursing Homes
Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future. The choice between assisted living vs. nursing homes is a common dilemma for families looking for the best long-term care solution. Assisted living vs. nursing homes …