Generations At Pinnacle Peak

Do you guys currently have a waitlist?

Yes. Our waitlist has very specific requests. For example, a family is wanting a 2b2b facing east looking at the pool on the first floor. The families on the waitlist are notified that an apartment is coming available, then they have the right of refusal and will remain in the same spot on the waitlist. Is there a specific floor plan you’re interested in? We do not require a deposit to be on the waitlist.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?

We have 2 LPN nurses on staff. Our nurses are NOT 24/7 but there is one on staff 7 days a week. All our caregivers are certified with a caregiver certification. Medication techs are certified through a pharmacy for example Korman or Salibas. Please let me know if you’re interested to know the training in other departments.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

Please clarify if you’re asking about Independent, Assisted Living or Memory Support.

Do you offer any resources or support services to aid residents' transition into the community?

Please clarify if you’re asking about Independent Living, Assisted Living, or Memory Support.

Do you offer transportation services for residents?

Yes. Transportation is available M-F. 10 mile radius. $5.00 per extra mile. We require a 48 hour notice for set appointment. During the weekend, we will utilize Lyft if needed. Any charges will be billed to the resident’s account.

Could you tell me a little about your dining experience?

We offer 4 different venues in our Community. The Crave our main dining room which serves breakfast lunch and dinner. Everything is made to order. Menu changes every month. They’re daily specials for all meals, every day. The TUK, open M-F. More bistro style, serving breakfast and lunch. Barley’s Bar open Thus, Fri, and Sat. They serve a themed dinner (BBQ dinner). Then there is our outdoor dining available only spring and fall. There is a specialty menu.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being

The directors are in constant communication with one another about our residents. If we see any changes or concerns, we will discuss with our nurse and Executive Director Nicole Southey, and Nicole will contact the family to have a plan in place for the next steps. We will trouble shoot to better the quality of life of our residents.

What is the process that takes place if a resident has a complaint or an issue they want addressed?

Policy In order to provide excellent response to residents and resident families, each community will communicate and implement the Three Level Comment and Concern System. 1. A concern is defined as a formal statement regarding a service or a situation. 2. In order to assure proper understanding of the Three Level System, the explanation will be posted in the community so residents/ family members can review at any time. The following standards of communication to the residents and family members may also apply. a. Provided at the time of new resident orientation. b. Distributed to family members at least once per year. c. Included in the Community Newsletter on an annual basis. Procedure The Three Level System is as follows: 1. Level One: Immediate Response – When a resident or resident family has a concern, the team member that is involved can immediately remedy the issue/concern. Example: A resident is not happy with how their apartment has been cleaned. They phone or contact the housekeeper or housekeeping supervisor and communicate their concern. The housekeeper or housekeeping supervisor takes immediate action to assure that the resident is satisfied. a. Immediate Response is always the preferred method of handling any concerns b. If a team member cannot personally solve a concern, he/she should communicate the situation to the supervisor to get their input. c. When a resident or family member does not receive an Immediate Response from the team member or department supervisor, Level Two is appropriate. 2. Level Two: Executive Director Response ‐ When a concern occurs and cannot be remedied by Immediate Response, the Executive Director of the community should be contacted.

What is the cost of living in your community?

Starting rate for a 1b1b $6400 to $9900 for 2b2b plus care if needed. Please attached Schedule Fees

Do you all offer short-term or respite stays? How much does this cost?

Unfortunately, we do not offer respite.

Are you all a pet-friendly community?

Yes, we are pet friendly and there is a monthly pet fee of $32. Immunization records are required upon move in.

Are residents able to get Covid vaccination and flu vaccinations in the community?

We do set up vaccinations for Flu, Covid, pneumonia and RSV once a year.

Are residents able to age in place?

Yes, we are age in place community. All of our apartment are Assisted living licensed.