Garden Villa - Bloomington

Negative Experiences:

• Several reviewers reported poor experiences, including inadequate rehab services, neglect, and issues with management and staffing. One detailed a particularly distressing situation involving a lack of response and professionalism from the administration when trying to address concerns.
• Complaints about the facility being understaffed, particularly during evening and night shifts, were mentioned, affecting the quality of care.
• Instances of residents' belongings going missing, including personal items and necessary medical aids like false teeth, were reported.
• Some reviewers expressed concerns over the cleanliness and maintenance of the facility, as well as the adequacy of the nursing staff in managing pain and following care protocols.

Positive Experiences:

• A number of reviews praised the facility for its caring staff, with specific mentions of individuals who went above and beyond in providing support and care.
• Several reviewers noted improvements in the facility, including renovations and changes in management that positively impacted the quality of care and the overall environment.
• The facility was commended for its activities, particularly music therapy, which was highlighted as bringing joy to residents.
• Some families reported being pleasantly surprised by the progress their loved ones made in rehab at the facility, attributing this to the dedication and expertise of the physical therapy staff.

Mixed Experiences:

• While some reviewers found the facility to be a great place with friendly and caring staff, others had significantly negative experiences, pointing to a possible inconsistency in the quality of care and service provided.
• Concerns were raised about the facility's ability to handle emergencies and the adequacy of its emergency planning, as evidenced by an incident where residents were moved without apparent preparation.