Franciscan Health Alternacare

Negative Experiences:

• Several reviewers reported extremely negative experiences, including being refused treatment in the ER due to affordability concerns, and receiving poor or no care after serious incidents like car crashes.
• Complaints about rude and unprofessional staff, particularly in the emergency department, were common. Some felt that the nurses and doctors were dismissive and did not provide adequate care.
• One reviewer described a doctor as incompetent, particularly in managing a chronic condition, leading to frustration and a lack of trust in the medical care provided.
• Issues with slow service and administrative problems, such as difficulty obtaining receipts or test results, were mentioned, suggesting operational inefficiencies.

Positive Experiences:

• Many reviewers praised the hospital for its friendly and professional staff, highlighting positive interactions with nurses, doctors, and administrative personnel.
• Some patients had excellent experiences with specific departments, such as the emergency department and outpatient services, noting efficient and compassionate care.
• Several reviews mentioned the hospital's cleanliness and the staff's attentiveness to patient comfort, including providing heated blankets and turning off lights to facilitate rest.
• Positive remarks were also made about the hospital's ability to provide a comforting and reassuring environment, especially for out-of-town visitors and during stressful situations like emergency visits.

Mixed Experiences:

• While some reviewers had negative experiences with the emergency department, others praised it for quick and efficient service.
• The quality of care seemed to vary significantly between departments and individual staff members, with some patients receiving excellent care and others feeling neglected or mistreated.

Overall:

The hospital received a mix of reviews, with some patients reporting excellent care and others experiencing significant issues with staff attitude, treatment quality, and administrative efficiency. Positive reviews often highlighted the friendliness and professionalism of the staff, while negative reviews focused on poor emergency care, rude staff, and operational inefficiencies.