Fountain Square Of Lompoc

Positive Reviews:

• Many families express gratitude for the dedicated and thoughtful staff at Fountain Square, highlighting the special attention and care provided to their loved ones.
• Staff members such as Lesley, Krystal, Robin, Megan, and Meeta receive special mentions for their exceptional service, responsiveness, and kindness.
• Residents and their families appreciate the professional, competent, and caring nature of the staff, making transitions and stays comfortable and reassuring.
• The facility is praised for its friendly and knowledgeable staff, great location, and the sense of safety and security it provides, especially during challenging times like the COVID-19 pandemic.
• Some reviews highlight the significant improvement in care and attention to detail in the Memory Care unit, with staff treating residents like family members.

Negative Reviews:

• One review expresses dissatisfaction with the management and perceived harassment since a new company took over their apartment, including issues with rent payment during the COVID-19 pandemic.
• Concerns are raised about the cleanliness and readiness of a resident in the Memory Care unit, loss of personal items without follow-up, and a lack of activities and engagement for residents.
• A few reviews mention that the staff can sometimes appear uninviting and that there is room for improvement in food service quality and variety.

Mixed Feedback:

• While most reviews are positive, highlighting the care, professionalism, and warmth of the staff, there are concerns about specific aspects such as management practices, cleanliness, and resident engagement that suggest areas for improvement.