Focused Care At Pecos

Reviews for the senior living facility have been mixed, with many highlighting the exceptional care and dedication of the staff. Families have expressed gratitude for the compassionate care their loved ones received, mentioning the cleanliness of the facility and the absence of any unpleasant odors. The nursing, aides, kitchen, housekeeping, and laundry staff have all been praised for their excellent service.

Several reviews have noted the positive impact of the activities director and the enjoyment residents find in being pampered, with activities such as getting their nails and hair done. The facility's efforts to keep families connected through social media updates have also been appreciated.

However, there are concerns regarding management and the responsiveness of the facility to inquiries and complaints. Some reviews have criticized the management for complacency and a perceived lack of focus on the residents' safety and well-being. There have also been reports of difficulty in communicating with the facility, with some callers experiencing rudeness and abruptness.

Additionally, there are serious allegations of residents being displaced to accommodate employees, raising ethical and operational questions about the facility's priorities and management practices.

Overall, while many families have had positive experiences with the care provided to their loved ones, there are significant areas of concern that potential residents and their families should consider.