Focused Care At Orange

Positive Reviews:

• Many reviewers describe the facility as having a family-like atmosphere, with staff that are caring and treat residents like family.
• Several reviews praise the staff for their excellent people skills, dedication, and the quality of care provided, including the physical therapy department.
• The leadership team, including the DON and ADON, are commended for their passion, organization, and strong leadership skills.
• Long-term associations with the facility have led to positive experiences, with staff across various roles being described as exceptional and genuinely caring.
• The facility is noted for its cleanliness, pleasant atmosphere, and engaging resident activities.
• Some reviewers specifically mention the great administrative staff and the presence of tenured staff as a positive aspect.

Negative Reviews:

• Several reviews express serious concerns about the quality of care, including incidents of neglect and unprofessional behavior by the nursing staff.
• Complaints about the facility's management, particularly the director and kitchen staff, with allegations of incompetence and lack of concern for resident welfare.
• Some reviewers hold the facility responsible for the decline and death of their relatives, citing subpar care and a lack of responsiveness to complaints.
• There are mentions of the facility covering up incidents and providing inadequate meals, with staff being described as unhelpful and inattentive.

Overall:

The facility receives mixed reviews, with many praising the staff's care and dedication, while others raise significant concerns about management, staff behavior, and the quality of care. Prospective residents and their families may want to consider these varied experiences when making a decision.