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Fleur Heights Center For Wellness And Rehab

4911 Sw 19Th Street, Des Moines, IA 50315

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(515) 285-2559

Estimated Pricing

Studio
Estimated $6,767

Price Comparison

  • Average City Price: $6,775
  • Average State Price: $7,379
  • Average National Price: $7,508

    • Fleur Heights Center For Wellness And Rehab Description

    Via Of Des Moines At Fleur Heights

    We have a variety of services and rehabilitation programs specifically fitted to your needs to treat your injuries, conditions, and illnesses so you’re able to return to a healthy, active life.

    We offer individualized care based on your personal needs. We are staffed 24/7 with professional nursing staff to give you around the clock care and medical support. For compassionate “End of Life” care, we have spacious Hospice Suites to accommodate your respite and hospice care needs.

    We offer a variety of specialized services including physical therapy, occupational therapy, speech therapy, respiratory therapy, IV and antibiotic therapy, pain management therapy, ostomy care, wound care, tube feeding, diabetes management, nutrition and hydration treatment, bariatrics, restorative care, and hospice care.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Des Moines

    Community Reviews

    6.6
    Fleur Heights Center For Wellness And Rehab
    Based on My Caring Plan's proprietary scoring, including 33 reviews across the web

    Ranking

  • Ranking in City: 24 out of 28 communities in Des Moines
  • Ranking in State: 441 out of 532 communities in IA

    • Facility and Grounds B

    Care A

    Staff A

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers praise the caring, compassionate, and friendly staff across various facilities.
    • Cleanliness of the facilities is often highlighted, contributing to a welcoming environment.
    • Several reviews commend the quality of care provided, especially at Fleur Heights, noting it as highly recommended for skilled care.
    • Some reviewers appreciate the facility's efforts during the COVID-19 pandemic, acknowledging the staff's dedication.
    • Employees express pride in their work environment, noting it as warm, inviting, and conducive to patient recovery.
    • Particular praise is given to the specialized care units, such as the all-female dementia unit, for their safe and focused care.
    • The local ownership and operation of some facilities are seen as a positive aspect, with a good communication system among care staff.

    Negative Reviews:

    • Some reviews report serious concerns about patient care, including overmedication and inadequate response to medical emergencies.
    • Complaints about the outdated facilities and the lack of assistance during visits are mentioned.
    • Issues with staffing levels are noted, with some patients experiencing long wait times for assistance.
    • There are reports of poor food quality and dissatisfaction with the social worker's conduct and honesty.

    Mixed Reviews:

    • Opinions on the staff vary, with some reviewers questioning the commitment of certain employees, while others find many staff members great.
    • The facility's ambiance and cleanliness receive mixed feedback, with some finding it excellent and others seeing room for improvement.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    On-site Medical Staff

    24/7 Nursing Care

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    Medication Management

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 1
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: May 1, 1996
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 89
    Total current residents: 70
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 14
    Number of substantiated complaints: 46
    Number of payment denials: 1
    Number of fines: 5
    Total cost of fines: $160993

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-06-02 2022-06-13 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-06-02 2022-06-10 F Smoke Deficiencies Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    2022-06-02 2022-06-10 F Smoke Deficiencies Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    2022-06-02 2022-06-13 E Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2022-06-02 2022-06-10 F Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2022-06-02 2022-06-13 F Electrical Deficiencies Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
    2022-06-02 2022-06-14 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-06-02 2022-06-14 F Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the use of electrical equipment.
    2021-03-10 2021-03-15 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2021-03-10 2021-03-15 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-03-10 2021-03-12 E Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-04-04 2019-04-16 F Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2019-04-04 2019-04-15 F Smoke Deficiencies Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    2019-04-04 2019-04-15 F Smoke Deficiencies Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    2019-04-04 2019-04-12 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-04-04 2019-04-15 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-04-04 2019-04-15 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-16 2023-07-13 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-06-16 2023-07-13 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-06-16 2023-07-13 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-06-16 2023-07-13 D Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2023-05-01 nan D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2023-05-01 nan D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-05-01 2023-05-01 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-05-01 nan E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2023-02-15 2023-03-16 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-02-15 2023-03-16 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2022-12-16 2023-01-17 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-12-16 2023-01-17 D Resident Rights Deficiencies Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    2022-12-16 2023-01-17 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-12-16 2023-01-17 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-06-06 2022-07-05 D Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2022-06-06 2022-07-05 E Resident Rights Deficiencies Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    2022-06-06 2022-07-05 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-06-06 2022-07-05 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2022-06-06 2022-07-05 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-06-06 2022-07-05 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-06-06 2022-07-05 D Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2022-06-06 2022-07-05 C Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2022-06-06 2022-07-05 D Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    2022-06-06 2022-07-05 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-06-06 2022-07-05 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-06-06 2022-07-05 C Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-06-06 2022-07-05 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-06-06 2022-07-05 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-12-07 2022-01-06 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-12-07 2022-01-06 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-12-07 2022-01-06 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-12-07 2022-01-06 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-12-07 2022-01-06 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-12-07 2022-01-06 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-12-07 2022-01-06 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-12-07 2022-01-06 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-12-07 2022-01-06 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-12-07 2022-01-06 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-12-07 2022-01-06 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-12-07 2022-01-06 D Environmental Deficiencies Keep all essential equipment working safely.
    2021-03-09 2021-03-30 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-03-09 2021-03-30 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-03-09 2021-03-30 F Infection Control Deficiencies Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    2021-03-09 2021-03-30 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2021-03-09 2021-03-30 F Environmental Deficiencies Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    2021-04-19 2021-05-12 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2021-04-19 2021-05-12 J Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-04-19 2021-05-12 J Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-04-19 2021-05-12 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-21 2021-02-12 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-01-21 2021-02-12 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-01-21 2021-02-12 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-01-21 2021-02-12 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-01-21 2021-02-12 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-03-28 2019-05-23 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-03-28 2019-05-23 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-03-28 2019-05-23 C Resident Rights Deficiencies Ensure residents have reasonable access to and privacy in their use of communication methods.
    2019-03-28 2019-05-23 E Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-03-28 2019-05-23 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-03-28 2019-05-23 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-03-28 2019-05-23 B Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2019-03-28 2019-05-23 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-03-28 2019-05-23 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2019-03-28 2019-05-23 E Nursing and Physician Services Deficiencies Observe each nurse aide's job performance and give regular training.
    2019-03-28 2019-05-23 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-03-28 2019-05-23 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2019-03-28 2019-05-23 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-03-28 2019-05-23 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Fines

    Fine Date Fine Amount
    2018-05-10 $23,120
    2020-06-19 $9,750
    2020-10-05 $1,310
    2021-03-09 $20,000
    2021-03-09 $17,876
    2021-04-19 $107,536
    2021-04-19 $117,725
    2021-12-07 $9,750
    2022-06-06 $24,521
    2022-06-06 $23,989

    Denials

    Denial Date Payment Denial Days
    2022-06-06 13

    What is in the Neighborhood

    General Area Overview
    • The closest city is West Des Moines which is 4.4 miles away and has a population of 64,113 (large town).
    • The average income is $46,904, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 23
      • Average Temperature: 52.6
      • Day Breakdown: The area gets 119 days of rain, 36 days of snow and 209 days of sun
      • Precipitation: 1.2 inches a year

    Demographic Overview
    • The median age is 34.5 years old, average compared to other cities.
    • 5.6% of the population are Veterans which is a high percentage of Veterans compared to other cities.
    • 11.34% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 6% Asian, 11% Black or African-American, 10% Hispanic or Latino, and 70% White.

    Health and Safety Overview
    • The crime rate is 1.11 per 100 people which is very low compared to other cities.
      • Violent Crime: 0.39 incidents per 100 people
      • Property Crime: 0.56 incidents per 100 people
      • Drug-Related Crime: 0.04 incidents per 100 people
    • The average life expectancy in zip code is 78.43 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 267.0, Moderate Days 37.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Hy-Vee
    0.2 miles away
    Fareway
    0.4 miles away
    Cash Saver
    0.5 miles away
    AAFES
    0.8 miles away
    Aldi
    2.0 miles away

    None Found

    Bus Stations

    17th St & Locust St
    3.1 miles away
    Locust St & 15th St
    3.1 miles away
    Platform M
    3.2 miles away
    Platform N
    3.2 miles away
    Platform F
    3.2 miles away

    Banks

    U.S. Bank
    0.3 miles away
    Bank of America
    2.1 miles away
    Bankers Trust
    2.1 miles away
    Bank of the West
    2.3 miles away
    Community State Bank
    2.4 miles away

    Hospitals

    Iowa Methodist Medical Center
    3.4 miles away
    MercyOne Des Moines Medical Center
    4.0 miles away
    Iowa Lutheran Hospital
    4.5 miles away
    Broadlawns Medical Center
    5.2 miles away
    VA Medical Center
    6.0 miles away

    Pharmacies

    Hy-Vee Pharmacy
    0.2 miles away
    Walgreens
    2.4 miles away
    CVS Pharmacy
    2.6 miles away
    Bauder Pharmacy
    3.5 miles away
    Price Chopper Pharmacy
    3.5 miles away

    Dentists

    Southridge Dental Group
    2.4 miles away
    Primary Health Care Dental
    2.9 miles away
    Ingersoll Family Dentistry
    3.3 miles away
    Smile Orthodontics
    3.5 miles away
    Ingersoll Dental Group
    3.5 miles away

    Parks

    Sayers Park
    0.6 miles away
    George Nahas Park
    0.6 miles away
    Harmon Park
    0.8 miles away
    Des Moines
    1.1 miles away
    Brody School Park
    1.3 miles away

    None Found

    Shopping

    Southridge Mall
    2.2 miles away
    Valley West Mall
    6.8 miles away
    Merle Hay Mall
    7.0 miles away
    Haymarket Mall
    7.2 miles away
    Jordan Creek Town Center
    8.6 miles away

    Culture

    Lauridsen Amphitheater
    2.2 miles away
    Kum & Go Theater
    3.1 miles away
    Temple Theater
    3.3 miles away
    Vaudeville Mews
    3.3 miles away
    Civic Center of Greater Des Moines
    3.5 miles away

    Restaurants

    Perkins Restaurant & Bakery
    0.1 miles away
    Tsing Tsao South
    0.4 miles away
    Old West
    0.5 miles away
    Francie's
    0.5 miles away
    Skip's
    0.6 miles away

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    Google map of Fleur Heights Center For Wellness And Rehab

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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