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Flagler Health And Rehabilitation Center
300 Dr Carter Boulevard, Bunnell, FL 32110
Based on 74 reviews
Services and Housing OptionsNursing Home
Flagler Health And Rehabilitation Center Description
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Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 4 out of 5 stars by The Center for Medicare and Medicaid receiving 4 stars on its health inspection, 4 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 05/01/86 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 85 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThe facility has had 1 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsThe Flagler Health And Rehabilitation Center is a nursing home with a 4-star overall rating, the second highest possible. It is in the top 30% of facilities in terms of overall rating and slightly higher than the state average. The nursing home has a 4-star health inspection rating, also the second highest possible. It is again in the top 30% of facilities in terms of health inspection rating and slightly higher than the state average. The only area that this nursing home falls short compared to others is quality rating where it has a 4-star, still the second highest possible but only in the top half of facilities and slightly lower than then state average.
Staff RatingsThe Flagler Health and Rehabilitation Center is a nursing home with a 4-star staff rating, the second highest possible. The nursing home is in the top 20% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top 40% of facilities in terms of LPN staffing hours per resident per day. The LPN staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top half of facilities in terms of RN staffing hours per resident per day. The RN staffing hours per resident per day is slightly lower than the state average. The nursing home is in the top 40% of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top 20% of facilities in terms of physical therapist staffing hours per resident per day. The physical therapist staffing hours per resident per day is slightly higher than the state average.
Covid DataThe Flagler Health And Rehabilitation Center is a nursing home that is in the bottom 30% of facilities in terms of resident vaccination rate. The resident vaccination rate at the facility is slightly higher than the state average, with a rate of 83.0%. However, the staff vaccination rate is slightly lower than the state average, coming in at 80.2%. In terms of covid booster rate, The Flagler Health And Rehabilitation Center is in the bottom 10% of all facilities, with a booster rate of just 43.4%. This is way lower than the state average covid booster rate of 72.9%.
Quality MeasuresThe Flagler Health And Rehabilitation Center is a nursing home that has a 4-star quality rating the second highest possible. The nursing home is in the bottom 10% of facilities in terms of residents who lose too much weight. The nursing home is in the top 10% of facilities in terms of residents who received an antipsychotic medication. The nursing home is in the bottom 30% of facilities in terms of residents that have one or more falls with a major injury. The nursing home is in the bottom 40% of facilities in terms of residents given Pneumococcal vaccine. The nursing home is in the top half of facilities in terms of residents who have depressive symptoms. The nursing home is in the top 30% of facilities in terms of residents who received an antianxiety or hypnotic medication. The nursing home is in the bottom 40% of facilities in terms of residents with a catheter inserted and left in their bladder.
Emergency and Hospitalization Quality MeasuresThe Flagler Health And Rehabilitation Center is a nursing home that is in the top 40% of facilities in terms of hospitalizations per 1000 days. The nursing home is in the top 10% of facilities in terms of outpatient emergency department visits per 1000 days. The nursing home is in the bottom 40% of facilities in terms of short-stay residents who had outpatient emergency department visits. The nursing home is also in the bottom 40% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission.
The Palm Coast Area
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General Staff Rating
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Activities and Services Rating
April 5, 2021Flagler Health and Rehabilitation CenterTo Whom it May Concern,The purpose of my letter is to acknowledge the dissatisfaction my family and I have in regards to the lack of proper care of my father. On March 27, 2021 my father was released into the care of Flagler Health and Rehabilitation Center in Bunnell, Florida following his admission into Advent Health Hospital in Palm Coast Florida, for a week stay and receiving treatment. His attending physician prescribed Physical Therapy (PT) and the family chose your facility based on the 5star rating.The orders forwarded for my father's arrival was written to work on his walking and balance following a mild stroke he recently suffered. Besides his walking challenges from the stroke: he is also a Type 2 diabetic. He is required to be administered two medications, Humolog (a rapid acting insulin injections) given before each meal and Lantus (along lasting insulin injection) administered at bedtime. Both injections were to be administered after checking his blood glucose levels along with following protocol/guidelines. Along with making arrangements for your facility to transport my father, documented within his orders states the required medical care which included his complete medications list and instructions, and he was to have a private room per Advent Health Hospital.Upon his arrival to the center Saturday, March 27th approximately 1:15PM, where my mother accompanied him in her car, my father was greeted by a staff member of the center, he had his necessities and clothing for the stay which ranged from two to three weeks. My mother could not accompany him into the facility due to (NO VISITORS COVID protocols).The following morning, Sunday March 28, my father called at 9AM saying he was thirsty, no one brought him any water or ice that he requested when they took him to the third room, he did not have his breakfast meal, yet let alone any medications. My father asked my mother to come get him out of there. He was told to get dressed, and she called the center to inform them she was coming to pick him up and to have him ready for discharge from the center. BLUF: Bottom Line Up FrontNo medications were administered since leaving Palm Coast Advent Health Hospital and arriving at Rehab Center at 12:30PM Saturday - Sunday 10:45AM except for 1 meal and 1 insulin injection (in-properly administered).This whole situation could have ended badly for my father and our family. The center is poorly managed, unprofessional, careless, maliciously, dishonest, and falsely represents its services and care.It should be noted that we, as a family, would never recommend anyone who loves and cares for an individual to be sent to or cared for by Flagler Health and Rehabilitation Center. Trust By Verifying Ev
My mother is a resident there. She has been there several times for rehab and the staff was great and she did well with physical therapy. She was able to go home each time back to her previous physical abilities. Now she is long term care. She returned there because she liked the staff and care she had received in the past. Everyone there is supportive and always available to answer my questions and concerns.
Day shift staff is amazing! Sweet and caring. Night shift nurses especially Megan and Sari are not only terrible nurses, but unkind, uncaring, impatient and down right rude to the residents there.Megans attitude towards my mother is highly unacceptable. The disgusting look on this woman's face and demeanor towards my mom had my blood boiling.I reported her immediately.1 hour later my mom calls me and tells me that Sari- the assistant there threw her hands up in the air at my mom and told her there's noone to help you now because her daughter (me) reported Meagan to Managment!!!I am in the process of reporting them to all the correct agencies.This will not go away.I will fight not only for my mother, but for every resident there that has noone.I can only imagine how they get treated.Disgusting and deplorable.Shame on you two. Your in the wrong business.
First I would state that I have not found any designated ‘Skilled Nursing facility’ I would live in. Period, none. The best of the bad options in the Flagler/Volusia county area is Flagler Health and rehab. The majority of the staff, perhaps 75-85% of those I met during my Mom’s 1 year and ongoing residency, present a genuine caring attitude. The newest director is making nice improvements to the exterior, and most impressive is the cleanliness inside. Due to Covid, inside access to the facility has been completely denied, until recently and I was quite impressed at the cleanliness.Residents need to be sufficiently demanding to get the best level of care, frequently we found improvements in care and other situations by asking for options.Covid has put amazing pressure on these facilities and I’m expecting continued improvements as the pandemic recedes, which likely will improve my rating.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2020-01-28||2020-03-06||D||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2020-01-28||2020-03-06||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have power receptacles that are properly grounded.|
|2020-01-28||2020-03-06||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure that testing and maintenance of electrical equipment is performed.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-02-03||D||D||Quality of Life and Care Deficiencies||Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.|
|2022-02-03||D||D||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2021-03-19||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2020-09-16||D||D||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2020-09-16||E||E||Nursing and Physician Services Deficiencies||Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.|
|2020-01-30||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2020-01-30||D||D||Nursing and Physician Services Deficiencies||Observe each nurse aide's job performance and give regular training.|
|2020-01-30||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2020-01-30||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-01-30||E||E||Environmental Deficiencies||Keep all essential equipment working safely.|
|2018-09-27||D||D||Resident Rights Deficiencies||Keep residents' personal and medical records private and confidential.|
|2018-09-27||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
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