Flagler Health And Rehabilitation Center

Gary W M.

2021-04-11

April 5, 2021Flagler Health and Rehabilitation CenterTo Whom it May Concern,The purpose of my letter is to acknowledge the dissatisfaction my family and I have in regards to the lack of proper care of my father.  On March 27, 2021 my father was released into the care of Flagler Health and Rehabilitation Center in Bunnell, Florida following his admission into Advent Health Hospital in Palm Coast Florida, for a week stay and receiving treatment.  His attending physician prescribed Physical Therapy (PT) and the family chose your facility based on the 5star rating.The orders forwarded for my father's arrival was written to work on his walking and balance following a mild stroke he recently suffered.  Besides his walking challenges from the stroke: he is also a Type 2 diabetic.  He is required to be administered two medications, Humolog (a rapid acting insulin injections) given before each meal and Lantus (along lasting insulin injection) administered at bedtime.  Both injections were to be administered after checking his blood glucose levels along with following protocol/guidelines.  Along with making arrangements for your facility to transport my father, documented within his orders states the required medical care which included his complete medications list and instructions, and he was to have a private room per Advent Health Hospital.Upon his arrival to the center Saturday, March 27th approximately 1:15PM, where my mother  accompanied him in her car, my father was greeted by a staff member of the center, he had his necessities and clothing for the stay which ranged from two to three weeks.  My mother could not accompany him into the facility due to (NO VISITORS COVID protocols).The following morning, Sunday March 28, my father called at 9AM saying he was thirsty, no one brought him any water or ice that he requested when they took him to the third room, he did not have his breakfast meal, yet let alone any medications.  My father asked my mother to come get him out of there.  He was told to get dressed, and she called the center to inform them she was coming to pick him up and to have him ready for discharge from the center. BLUF: Bottom Line Up FrontNo medications were administered since leaving Palm Coast Advent Health Hospital and arriving at Rehab Center at 12:30PM Saturday - Sunday 10:45AM except for 1 meal and 1 insulin injection (in-properly administered).This whole situation could have ended badly for my father and our family.  The center is poorly managed, unprofessional, careless, maliciously, dishonest, and falsely represents its services and care.It should be noted that we, as a family, would never recommend anyone who loves and cares for an individual to be sent to or cared for by Flagler Health and Rehabilitation Center. Trust By Verifying Ev

Annemarie H.

2020-04-16

My mother is a resident there. She has been there several times for rehab and the staff was great and she did well with physical therapy. She was able to go home each time back to her previous physical abilities. Now she is long term care. She returned there because she liked the staff and care she had received in the past. Everyone there is supportive and always available to answer my questions and concerns.

Shannon A.

2018-07-26

Day shift staff is amazing! Sweet and caring. Night shift nurses especially Megan and Sari are not only  terrible nurses, but unkind, uncaring, impatient and down right rude to the residents there.Megans attitude towards my mother is highly unacceptable. The disgusting look on this woman's face and demeanor towards my mom had my blood boiling.I reported her immediately.1 hour later my mom calls me and tells me that Sari- the assistant there threw  her hands up in the air at my mom and told her there's noone to help you now because her daughter (me) reported Meagan to Managment!!!I am in the process of reporting them to all the correct agencies.This will not go away.I will fight not only for my mother, but for every resident there that has noone.I can only imagine how they get treated.Disgusting and deplorable.Shame on you two. Your in the wrong business.

Denise Harrington

2021-12-31

My mother in law just passed last evening due to dementia and old age. It came to a point that we couldn’t take care of her on our own. Thank you for taking care of our mom in the last stages of her life.

Bob Crostarosa

2021-12-01

First I would state that I have not found any designated ‘Skilled Nursing facility’ I would live in. Period, none. The best of the bad options in the Flagler/Volusia county area is Flagler Health and rehab. The majority of the staff, perhaps 75-85% of those I met during my Mom’s 1 year and ongoing residency, present a genuine caring attitude. The newest director is making nice improvements to the exterior, and most impressive is the cleanliness inside. Due to Covid, inside access to the facility has been completely denied, until recently and I was quite impressed at the cleanliness.Residents need to be sufficiently demanding to get the best level of care, frequently we found improvements in care and other situations by asking for options.Covid has put amazing pressure on these facilities and I’m expecting continued improvements as the pandemic recedes, which likely will improve my rating.

renee guerrero

2021-10-01

I'm very proud to work with this company. We have a great team from nursing to the front desk.. We all work together to provide the best service to our Residents.. My grandmother was in this building when she needed extra care and she was very well taken care of and happy.

tasha&jorge guerrero

2021-09-01

Upon walking into the facility I noticed it was old but very clean and well kept. The precautions they took for covid protocols was great. I liked how you have to sign in before entering the building.

Alex

2021-08-01

Dont send your loved ones here.