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Evergreen Health And Rehabilitation Center

19933 West Thirteen Mile Road, Southfield, MI 48076

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
Care Types Pricing About Services and Amenities Nursing Home Info Neighborhood Reviews
Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(248) 203-9000

Price Comparison

  • Average City Price: $6,159
  • Average State Price: $5,885
  • Average National Price: $5,673

    • Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Southfield

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Southfield

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Southfield

    Community Reviews

    5.7
    Evergreen Health And Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 138 reviews across the web

    Ranking

  • Ranking in City: 13 out of 15 communities in Southfield
  • Ranking in State: 1147 out of 1240 communities in MI

    • Food and Dining B

    Activities B

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness A

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of Evergreen Health & Rehabilitation Center present a mixed picture of the facility's performance and quality of care. Some reviewers appreciate the kindness and professionalism of the staff, including receptionists, social workers, and therapists, highlighting the positive impact on their or their loved one's stay. Suggestions for improvement include limiting visitor hours due to the pandemic, ensuring better laundry management, and maintaining cleanliness in therapy areas.

    However, numerous reviews express significant concerns about the facility, including understaffing, poor hygiene, inadequate patient care, and lack of communication. Reports of patients experiencing long waits for assistance, receiving insufficient showers, and suffering from mismanagement of medication and personal belongings are common. The quality of food and the handling of personal and sensitive information have also been criticized.

    While some families report satisfactory rehabilitation services and a few staff members going above and beyond, the overall sentiment suggests a need for substantial improvements in care, staffing, and facility management. Negative experiences have led some to regret choosing Evergreen for their loved ones, with reports of patients leaving in worse condition than upon arrival.

    It's clear from the reviews that while there are glimpses of good care and dedicated staff, Evergreen Health & Rehabilitation Center faces significant challenges that need to be addressed to ensure the well-being and satisfaction of its patients and their families.

    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others

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    Health

    Physical Therapy

    Occupational Therapy

    Speech and Language Pathology

    Pain Management

    Vital Stim

    Respite Care

    Services

    Activities of Daily Living

    Grooming

    Dressing

    Bathing

    On-site Concierge

    Support Services

    Activities

    Community Outings

    Ice Cream Social

    A Full Calendar of Activities

    Recreation Therapy

    Recreational Activities

    Exercise Programs

    Community Amenities

    Therapy Environment

    Seasonal Landscaping

    Outdoor Courtyards and Gardens

    Beautifully Appointed Common Areas

    WiFi Throughout

    Luxurious Hair Salon

    Room Amenities

    Private and Semi-private Suites

    Handicap Accessible Private Bathrooms

    Emergency Call Systems

    Adjustable Electric Beds

    Picture Windows

    Private Phone

    Dining

    Fine Dining

    Seasonal Menus

    In-room Dining

    Dining Experience

    Dining Room

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5

    Nursing Home Overview

    Participation date: Nov. 7, 1997
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 172
    Total current residents: 159
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 2
    Number of substantiated complaints: 71
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $66945

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-05-25 2022-07-06 D Smoke Deficiencies Provide properly protected cooking facilities.
    2021-02-24 2021-05-03 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2021-02-24 2021-03-30 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-02-24 2021-03-30 F Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-02-24 2021-03-30 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2021-02-24 2021-03-30 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2021-02-24 2021-03-30 E Gas, Vacuum, and Electrical Systems Deficiencies Have power receptacles that are properly grounded.
    2021-02-24 2021-03-30 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-02-24 2021-03-30 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-02-02 2023-02-28 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2023-02-02 2023-02-28 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-02-02 2023-02-28 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-02-02 2023-02-28 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-02-02 2023-02-28 E Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2023-02-02 2023-02-28 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2023-06-29 2023-07-28 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-06-29 2023-07-28 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-06-29 2023-07-28 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2023-06-29 2023-07-28 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-06-29 2023-07-28 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-06-29 2023-07-28 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-06-29 2023-07-28 E Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2023-06-29 2023-07-28 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-06-29 2023-07-28 G Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2023-06-29 2023-07-28 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-06-29 2023-07-28 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2023-06-29 2023-07-28 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2023-06-29 2023-07-28 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-06-29 2023-07-28 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2023-06-29 2023-07-28 E Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2023-06-29 2023-07-28 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-06-29 2023-07-28 D Administration Deficiencies Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    2023-06-29 2023-07-28 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-09 2022-03-30 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2022-03-09 2022-03-30 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-03-09 2022-03-30 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-03-09 2022-03-30 F Infection Control Deficiencies Ensure staff are vaccinated for COVID-19
    2021-11-23 2021-12-20 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-11-23 2021-12-20 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-09-08 2021-10-01 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-05-26 2022-07-06 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2022-05-26 2022-07-06 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-05-26 2022-07-06 E Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2022-05-26 2022-07-06 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2022-05-26 2022-07-06 F Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2022-05-26 2022-07-06 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-05-26 2022-07-06 D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2022-05-26 2022-07-06 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-05-26 2022-07-06 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-05-26 2022-07-06 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-05-26 2022-07-06 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-05-18 2021-06-04 D Resident Rights Deficiencies Prepare residents for a safe transfer or discharge from the nursing home.
    2021-05-18 2021-06-04 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-05-18 2021-06-04 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2020-11-02 2020-11-25 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-11-02 2020-11-25 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2020-11-02 2020-11-25 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2020-11-02 2020-11-25 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-08-20 2020-09-12 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-08-20 2020-09-12 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2020-08-20 2020-09-12 D Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    2021-02-26 2021-03-30 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2021-02-26 2021-03-30 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-02-26 2021-03-30 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-02-26 2021-03-30 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-02-26 2021-03-30 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-02-26 2021-03-30 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2021-02-26 2021-03-30 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-02-26 2021-03-30 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-02-26 2021-03-30 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-02-26 2021-03-30 D Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    2021-02-26 2021-03-30 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-02-26 2021-03-30 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-02-26 2021-03-30 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-02-26 2021-03-30 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-02-26 2021-03-30 F Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-07-22 $9,527
    2020-08-20 $15,925
    2020-11-02 $25,662
    2021-07-12 $650
    2021-07-12 $655
    2022-03-09 $33,005
    2022-03-09 $21,453
    2022-05-26 $3,250

    What is in the Neighborhood

    General Area Overview
    • The closest city is Beverly Hills which is 1.1 miles away and has a population of 10,267 (small town).
    • The average income is $63,159, which is average compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 27
      • Average Temperature: 52.4
      • Day Breakdown: The area gets 151 days of rain, 47 days of snow and 166 days of sun
      • Precipitation: 1.8 inches a year

    Demographic Overview
    • The median age is 41.6 years old, very high compared to other cities.
    • 5.51% of the population are Veterans which is a high percentage of Veterans compared to other cities.
    • 5.48% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 1% Asian, 71% Black or African-American, 0% Hispanic or Latino, and 24% White.

    Health and Safety Overview
    • The crime rate is 6.15 per 100 people which is high compared to other cities.
      • Violent Crime: 1.95 incidents per 100 people
      • Property Crime: 3.29 incidents per 100 people
      • Drug-Related Crime: 0.04 incidents per 100 people
    • The average life expectancy in zip code is 78.96 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 119.0, Moderate Days 22.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Market Fresh
    0.9 miles away
    Kroger
    1.0 miles away
    Plum Market
    2.3 miles away
    Meijer
    2.3 miles away
    Papa Joe's
    2.5 miles away

    None Found

    Bus Stations

    13 Mile / Evergreen (EB)
    0.1 miles away
    13 Mile / Evergreen (WB)
    0.1 miles away
    13 Mile / Embassy (EB)
    0.2 miles away
    13 Mile / Embassy (WB)
    0.3 miles away
    13 Mile / Eldridge (EB)
    0.4 miles away

    Banks

    Citizens Bank
    1.0 miles away
    Comerica
    1.2 miles away
    TCF Bank
    1.4 miles away
    Chase
    2.1 miles away
    comerca bank
    2.2 miles away

    Hospitals

    Beaumont Hospital - Royal Oak
    2.3 miles away
    Straith Hospital for Special Surgery
    3.6 miles away
    Ascension Providence Hospital, Southfield Campus
    4.3 miles away
    Oakland Regional Hospital
    4.4 miles away
    DMC Northwest Women’s Care
    5.1 miles away

    Pharmacies

    CVS Pharmacy
    1.0 miles away
    Walgreens
    2.1 miles away
    Rite Aid
    2.3 miles away
    CVS
    2.5 miles away
    Medcart Pharmacy
    3.8 miles away

    Dentists

    Sharon Stewart PC
    1.1 miles away
    Aspen Dental
    2.8 miles away
    DiPilla Robert, DDS
    2.8 miles away
    John M Sushko DDS PC
    2.8 miles away
    Fortson Dentistry
    3.4 miles away

    Parks

    Douglas Evans Nature Preserve
    0.5 miles away
    Beverly Park
    0.6 miles away
    John R Miller Park
    0.8 miles away
    Riverside Park
    0.8 miles away
    Inglenook Park
    1.0 miles away

    Places of Worship

    Trinity Deliverance Church
    15.7 miles away
    Mariner's Church
    16.4 miles away
    Sandwich First Baptist Church
    17.5 miles away

    Shopping

    Somerset Collection South
    4.2 miles away
    Somerset Collection North
    4.3 miles away
    Gateway Shopping Center
    6.2 miles away
    Old Orchard Shopping Center
    6.2 miles away
    Orchard Mall
    6.3 miles away

    Culture

    Birmingham Bloomfield Art Center
    1.2 miles away
    Arts & Activities Center
    2.2 miles away
    Art & Design Center / Campus Safety
    2.6 miles away
    St Dunstans
    3.6 miles away
    Greek Ampitheater
    3.6 miles away

    Restaurants

    Beverly Hills Grill
    1.0 miles away
    National Coney Island
    1.0 miles away
    Red Olive Family Restaurants
    1.3 miles away
    Hellenic Restaurant
    1.8 miles away
    EDO Ramen Sushi Poke
    2.0 miles away

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    Google map of Evergreen Health And Rehabilitation Center

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