Essex Center For Rehabilitation And Healthcare

The reviews for this senior living facility are mixed, with some highlighting excellent care and others pointing out significant concerns. Positive comments often mention the caring and attentive staff, good food, neat and spacious rooms, and a welcoming atmosphere for both residents and their families. Many reviewers appreciate the professionalism, security, and cleanliness of the facility, as well as the efforts of the therapists and the overall quality of care provided.

However, there are several negative reviews that raise serious issues. Some family members have had difficulty communicating with their loved ones, citing unresponsive staff and challenges in setting up calls or visits. Concerns about the facility's handling of COVID-19 protocols and safety measures have been mentioned, including inconsistent policies on vaccinations and testing. There are also complaints about the quality of food, cleanliness, and the loss of personal belongings. A few reviews express dissatisfaction with the administrative aspects, such as discharge planning and the handling of residents' belongings after their passing. Some reviewers have gone as far as to question the overall safety and well-being of the residents due to these operational challenges.

While some employees and family members have had positive experiences, indicating a level of satisfaction with the care and environment, others suggest a need for improvement in communication, management, and consistency in care standards. The facility seems to have both strong supporters and critics, underscoring the importance of personal experience and perspective in evaluating senior care options.