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Envoy At The Village
4238 James Madison Hwy, Fork Union, VA 23055
Based on 9 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation
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Envoy At The Village DescriptionEnvoy is a place to get better, it's a place for living. We are a 60-bed skilled nursing center, located near the Fork Union Military Academy. We provide top-notch care for our patients and their families. Our staff is highly trained and experienced in providing quality care. We are proud to be a part of the Consulate Health Care family. We opened our doors in 1991 and have since then provided top-notch care for couples, with 2 private rooms and 29 semi-private rooms. The Village has a lot to offer, including an outdoor recreation area, garden and patio, rehab gym, beauty/barber shop, library, pastoral support and transportation services.
Assisted LivingOur assisted living program is designed to provide a supportive environment for mature adults to enjoy life to its fullest. We offer assistance with activities of daily living as needed, so our residents can live their best lives. Here, they can live their best life while enjoying their privacy and peace of mind. At our assisted living centers, we create a warm and welcoming atmosphere built on mutual respect and friendship. This way, residents can feel comfortable asking for help when they need it.
Memory CareThe impact of Alzheimer's disease and other types of dementia can be devastating - not only for the patient but also for their family members. For family members, caring for someone with Alzheimer's disease at home can be a difficult and often stressful experience as the disease progresses. We understand that Alzheimer's disease and other dementias can be emotionally and physically challenging, and we're here to help.
RehabilitationCare centers offer a variety of services for patients who no longer require an in-patient hospital stay but are not ready to go home. Our rehabilitation therapy programs help patients rebuild the strength, function and mobility needed for a successful return home. At every Consulate Health Care center, we provide comprehensive rehabilitation services in-house.
Skilled NursingThe professional team at each center provides comprehensive skilled nursing and rehabilitation services, including Registered Nurses, Licensed Practical Nurses, Rehabilitation Therapists, Certified Nursing Assistants, and more.
Parent OrganizationEnvoy At The Village is a member of a larger group of communities called Consulate Health Care
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ServicesEnvoy At The Village offers a wide range of services, including short-term rehab, respite care, PCA pumps, 24-hour skilled nursing care, comprehensive post-acute care, physical occupational and speech therapies, discharge planning program, long-term care services, Alzheimer's and dementia care, care for medically complex patients and isolation rooms. MRSA Except Respiratory is also available at the facility. Their staff provides exceptional and personalized care to each individual patient.
Memory Care Services and AmenitiesEnvoy At The Village offers personalized memory care services and amenities for patients with dementia. Caregivers are specially trained to understand the needs of their patients and provide personalized attention and care. In order to better serve the individual, caregivers strive to understand the patient's past, including prior interests, hobbies, belief systems, and family dynamics. Envoy At The Village also provides activities that provide a multi-sensory experience for each resident. This is done in order to stimulate their mind and encourage physical activity.
Rehabilitation Services and AmenitiesEnvoy At The Village offers a wide range of rehabilitation services, including Physical Therapy, Occupational Therapy, and Speech Therapy. The professionals providing these services are licensed therapists who have been specially trained to meet the complex needs of patients recovering from a wide range of illnesses or injuries. They are dedicated to helping their patients regain their independence and improve their quality of life.
Skilled Nursing Services and AmenitiesEnvoy At The Village provides 24-hour skilled nursing services and amenities, including enteral nutrition, post-stroke care, respite care, IV therapy, pulmonary care, trach care, bariatric care, advanced wound care, peritoneal dialysis, cardiac care, nutrition services, pain management, oncology care, hospice care and therapeutic recreation. Their experienced staff are dedicated to providing the best quality of care for their patients.
physical, occupational and speech therapies
comprehensive post-acute care
alzheimer's and dementia care
discharge planning program
care for medically complex patients
24-hour skilled nursing care
long-term care services
arts and crafts
Employee Reviews for Consulate Health Care in Fork Union, Virginia
2 out of 5 stars. Based on 2 reviewsEmployees working for Consulate Health Care in the Fork Union, VA area have mixed reviews. The pros include a familial setting, making a difference, and decent benefits. However, the cons include other department heads being lazy, the nursing staff being mean, a lack of support and opportunity for growth or advancement, and not being paid well for the amount of work they do. During the pandemic, the majority of the management team was out and there was a lot of lying going on. BOMs are not salaried or paid enough for being the backbone of every center on the administrative side. Employees have reported that nurses pick on them and lie on them, and the DON and Charge nurse do not help with the problem. They are expected to work with nastiest attitudes and unprofessional behavior. Some nurses do not do med pass or dressings and just sit at the nursing station all day. Overall, employees do not recommend this job to anyone.
Employee Reviews for Consulate Health Care
2.3 out of 5 stars. Based on 1000 reviewsEmployees of Consulate Health Care report that the residents are nice and the staff care about them. However, they experience very low pay, unorganized schedules, and management that is oblivious to the extraordinary work of the staff. The company is disorganized, there is a lack of advancement opportunities, and the pay is low. Employees report feeling overworked, undervalued, and disrespected. They experience a lack of resources, poor building maintenance, and a negative work environment. Advice to management includes valuing employees, providing mental health days, buying meals, increasing raises, and training new employees.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 1 stars on its quality measures rating, and 1 stars on its staffing rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 02/21/91 and is run by a for profit organization. It is a large-sized nursing community with 60 nursing beds. Currently, there are 51 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has had a change of ownership within the last 12 months. This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $56,891.25. The facility has had 1 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsThe Oakhurst Health & Rehabilitation nursing home has an overall 1-star rating, placing it in the bottom 20% of facilities with such a rating. This rating is remarkably lower than state average. Its health inspection rating also raises concerns, with a score of 2-stars, indicating critical deficiencies that have resulted in it sitting in the bottom tier, the bottom 40% of comparable facilities to be exact. Notably, this score is also lower than the state's average. The nursing home's quality rating is even more disconcerting at just 1-star, positioning it amongst the bottom 10% of facilities in terms of quality rating. This substandard quality rating is significantly lower than the state average, reflecting an urgent need for improvements in the facility's services and care.
Staff RatingsOakhurst Health & Rehabilitation, a nursing home, has unfortunately garnered a 1-star staff rating, the lowest possible. It falls within the lowest 10% of nursing homes regarding nursing aid staffing hours per resident per day, providing only 1.23 hours compared to the state's average of 1.94 hours. Similarly, it is in the bottom 30% of establishments for LPN staffing hours, with a figure of 0.64 hours per resident per day, which is less than the state average of 1.02 hours. Their RN staffing hours per resident per day is 0.45, less than the state's figure of 0.6, placing it in the lower 40% of facilities. In terms of licensed staffing hours, Oakhurst provides 1.08 hours per resident per day, falling short of the state's average of 1.62 hours and landing it in the bottom 20% of all facilities. The same percentile ranking applies to its provision of physical therapist staffing hours, currently at an average of 0.01 per resident per day against the state average of 0.08 hours per resident per day.
Covid DataThe Oakhurst Health & Rehabilitation nursing home demonstrates exceptional commitment to the health and safety of their residents and staff, as evidenced by their vaccine coverage rates. Ranking in the top 20% of facilities, Oakhurst boasts a resident vaccination rate of 85.2%, significantly higher than the state average of 61.9%. This superb record extends to their staff as well, with an impressive 91.4% up to date with the latest vaccinations. This places Oakhurst in the top 10% of nursing home facilities for staff vaccination, commanding a rate that far exceeds the state average of 25.9%. In prioritizing vaccination, Oakhurst Health & Rehabilitation ensures the best possible care and protection for those who reside and work in their facility.
Quality MeasuresThe Oakhurst Health & Rehabilitation nursing home has been rated with a 1-star quality measure, which is the lowest possible rating. Despite this, the facility fares relatively well in terms of treating depressive symptoms, falling in the top 30% of nursing homes with just 0.52% of its residents experiencing such symptoms, significantly lower than the state's 5.84%. However, Oakhurst falls short in its care assistance, notably being in the bottom 10% of nursing homes as 23.94% of its residents have increasing needs for daily activity assistance, higher than the state's 17.23%. With regards to health precautionary measures, the facility is in the bottom 30% for administering the pneumococcal vaccine, although it still surpasses the state average of 88.02% with its 92.08% implementation rate. Fortunately, Oakhurst demonstrates exemplary performance in influenza vaccination, being in the top 20% of facilities with a 100% resident vaccination rate, notably higher than the state's 94.02%. However, the nursing home is in the lower half of facilities based on the 20.11% of its residents who received an antianxiety or hypnotic medication, slightly, albeit worryingly, higher than the state's 19.87%.
Emergency and Hospitalization Quality MeasuresOakhurst Health & Rehabilitation is a nursing home that demonstrates noteworthy performance metrics. In the context of hospitalizations per 1000 days, it places in the top 50% of facilities, reporting 1.61 instances, a figure that surpasses the state average of 1.49. Despite this strong showing, it is worth noting that Oakhurst Health & Rehabilitation falls into the bottom 20% of similar establishments in regard to outpatient emergency department visits per 1000 days. Specifically, it has a rate of 1.69 visits, a number that considerably exceeds the state's average of 1.11 visits. Such statistics indicate an area for potential improvement in outpatient emergency care.
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General Staff Rating
Care Staff Rating
My mother was a resident here for a short period for rehab. Everyone was very nice including the staff that cleaned her room daily. Kiera in admissions was very professional and was sure to keep me up to speed on my mother's needs. Jennifer Apple, Dan, Tammy and Ashley were also Great.
My family member was treated HORRIBLY. The employees let my family member go for days without bathing and didn't care to work on a treatment plan to get better. They also STOLE their belongings. PLEASE don't take your family here, but if you have to, monitor them 24/7 so you know they're are being treated humanely and their belongings are not being ransacked by the staff! The staff will probably have an attitude with you once they realize you won't put up with their unprofessional bs, but that doesn't matter because these people ought to be in jail anyway. Whatever you bring into this place, make a list and even take photos. Write your name on them so they can't pretend it's theirs. They treat patients like they're burdens and like they're already dead. Disgusting.And if the owner tries to respond to this pretending to care to save face - No. Not having it. Nobody believes your PR apologies
I applied for a position there. The administrator was nice during the interview and requested I send some documents by fax to him for review, which I did. I followed up 3 times to see if they got the documents and see where I was in the process. Not once did he have the professional consideration to return a call. Each Consulate I've interviewed with was the same. No professional consideration to return a call once the interview was over. Very unprofessional company.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-10-12||2021-11-02||E||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2021-10-12||2021-11-02||E||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2021-10-12||2021-11-02||D||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2021-10-12||2021-11-02||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Develop a communication plan.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||List the names and contact information of those in the facility.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Provide emergency officials' contact information.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Provide primary/alternate means for communication.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2021-10-06||2021-11-02||C||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2019-04-03||2019-05-20||E||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2019-04-03||2019-05-20||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2019-04-03||2019-05-20||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-04-03||2019-05-20||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2019-04-03||2019-05-20||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-02-28||2018-04-24||F||Construction Deficiencies||Use approved construction type or materials.|
|2018-02-28||2018-04-24||F||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2018-02-28||2018-04-24||F||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2018-02-28||2018-04-24||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
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