Encompass Health Salisbury

Positive Experiences:

• Patients have experienced 100% recovery with the help of dedicated doctors and staff.
• Many reviewers praised the outstanding staff, including doctors, nurses, and therapists, for their exceptional care and support.
• Facility is appreciated for its excellent therapy services, helping patients recover quickly.
• Food service received compliments for offering good food with many choices.
• Some patients had a very comfortable stay, attributing their quick improvement and discharge to the caring and professional staff.
• Efforts to accommodate family visitations during COVID-19 restrictions were highly appreciated.

Negative Experiences:

• Visitation policies were found to be restrictive, allowing only one visitor at a time, which frustrated some families.
• Some patients found the environment depressing and unclean, with complaints about rooming with disruptive patients.
• There were serious concerns about medical and personal care, including a case where a patient suffered fatal complications after discharge.
• Organizational issues were noted, such as delayed retrieval of a patient's belongings after their passing.
• Communication problems with doctors were reported, including doctors not using their names on reports and prioritizing insurance companies over patient care.

Mixed Experiences:

• While many staff members received individual praise for their care and professionalism, there were mentions of specific staff members not fitting well in the care environment.
• The facility was recognized as a convenient hospital, but detailed experiences varied widely among reviewers.