📞 Call for pricing and availability: (800) 780-8101
Empress Care Center
1299 S. Bascom Avenue, San Jose, CA 95128
For Pricing & Availability
(800) 780-8101To Reach a Resident
(408) 287-0616Estimated Pricing
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
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Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for the senior living facility offer a mix of experiences, ranging from highly positive to deeply concerning. Many reviewers praise the cleanliness of the facility and the friendliness of the staff, noting that it doesn't have the typical nursing home smell and that the staff, including charge nurses, seem experienced and welcoming.
Several reviews highlight the exceptional care provided, with one retired registered nurse specifically commending the Director of Nursing for maintaining high standards of care. This reviewer also appreciates the staff's responsiveness to concerns and their efforts to improve residents' quality of life, such as encouraging mobility for a relative with Alzheimer's.
On the other hand, some reviews express dissatisfaction with aspects of the facility. Complaints include slow service, with residents needing to repeatedly request assistance, and a lack of privacy in shared rooms, which are described as hospital-like and separated only by curtains.
Despite these criticisms, many reviews describe positive experiences, with family members noting the caring and compassionate nature of the staff. They appreciate the clean and tidy living spaces, the range of activities available for residents, and the overall sense of comfort and peace of mind provided by the facility.
However, there are serious allegations of mistreatment and neglect, including a detailed account of inadequate care leading to health complications and ultimately, the death of a resident. This review calls for accountability and better care standards.
Overall, while many reviews celebrate the care and environment of the facility, there are significant concerns that potential residents and their families should consider.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 3
Staffing rating: 4
Quality measure rating: 5
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Feb. 10, 1969
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 48
Total current residents: 47
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 6
Total cost of fines: $26049
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-07 | 2022-09-26 | D | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2022-09-07 | 2022-09-26 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2022-09-07 | 2022-09-26 | D | Emergency Preparedness Deficiencies | Create arrangements with other facilities to receive patients. |
| 2022-09-07 | 2022-09-26 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-09-07 | 2022-09-26 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-09-07 | 2022-09-26 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-09-07 | 2022-09-26 | D | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2022-09-07 | 2022-09-26 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-09-07 | 2022-09-26 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2019-10-21 | 2019-10-29 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-10-21 | 2019-10-29 | C | Smoke Deficiencies | Follow proper procedures when the fire alarm was out of service for more than 4 hours. |
| 2019-10-21 | 2019-10-29 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-10-21 | 2019-10-29 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-10-21 | 2019-10-29 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-11-29 | 2018-12-17 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2018-11-29 | 2018-12-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-02 | 2022-10-02 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2022-09-02 | 2022-10-02 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2022-09-02 | 2022-10-02 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2022-09-02 | 2022-10-02 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-09-02 | 2022-10-02 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-09-02 | 2022-10-02 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-09-02 | 2022-10-02 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-09-02 | 2022-10-02 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-09-02 | 2022-10-02 | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2022-09-02 | 2022-10-02 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2022-09-02 | 2022-10-02 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-09-02 | 2022-10-02 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-09-02 | 2022-10-02 | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2022-09-02 | 2022-10-02 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-09-02 | 2022-10-02 | D | Nutrition and Dietary Deficiencies | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
| 2022-09-02 | 2022-10-02 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-09-02 | 2022-10-02 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2021-10-01 | 2021-10-18 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2019-09-25 | 2019-10-14 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2019-09-25 | 2019-10-14 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-09-25 | 2019-10-14 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-09-25 | 2019-10-14 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-09-25 | 2019-10-14 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-09-25 | 2019-10-14 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2019-09-25 | 2019-10-14 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-09-25 | 2019-10-14 | D | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| 2020-11-19 | 2020-12-18 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-05-11 | 2021-05-19 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-08-21 | nan | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-08-21 | nan | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-09-28 | 2018-10-18 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2018-09-28 | 2018-10-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2018-09-28 | 2018-10-18 | E | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-09-28 | 2018-10-18 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-09-28 | 2018-10-18 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2018-09-28 | 2018-10-18 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-09-28 | 2018-10-18 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-09-28 | 2018-10-18 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2018-09-28 | 2018-10-18 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-09-28 | 2018-10-18 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-09-28 | 2018-10-18 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2018-09-28 | 2018-10-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-08-21 | $19,500 |
| 2021-07-05 | $655 |
| 2021-07-05 | $650 |
| 2021-08-23 | $975 |
| 2021-08-23 | $983 |
| 2021-09-27 | $1,300 |
| 2021-12-20 | $1,638 |
| 2021-12-20 | $1,625 |
| 2022-03-07 | $1,973 |
What is in the Neighborhood
- The closest city is Campbell which is 1.4 miles away and has a population of 41,117 (mid sized town).
- The average income is $123,327, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 54
- Average Temperature: 65.5
- Day Breakdown: The area gets 66 days of rain and 298 days of sun
- Precipitation: 0.8 inches a year
- The median age is 36.5 years old, high compared to other cities.
- 2.66% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 39.1% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
- The population is 1% American Indian and Alaska Native, 31% Asian, 3% Black or African-American, 27% Hispanic or Latino, and 36% White.
- The average life expectancy in zip code is 82.65 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 178.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
dd's Discounts
0.6 miles awayWhole Foods Market
0.6 miles awayTrader Joe's
0.9 miles awayGrocery Outlet
1.1 miles awaySafeway 1483
1.3 miles awayTransportation
Bascom
0.2 miles awayBus Stations
South Bascom Avenue & Stokes Street
0.0 miles awaySouth Bascom Avenue & Eisenhower Drive
0.1 miles awaySouth Bascom Avenue & Pamlar Avenue
0.2 miles awaySouth Bascom Avenue & Downing Avenue
0.2 miles awaySouth Bascom Avenue & Leon Drive
0.3 miles awayBanks
Tech Cu
0.5 miles awayWells Fargo
0.7 miles awayComerica Bank
1.0 miles awayChase
1.1 miles awayBBVA Compass
1.2 miles awayHospitals
Santa Clara Valley Medical Center
0.6 miles awayO’Connor Hospital
1.8 miles awayEl Camino Hospital Los Gatos
3.3 miles awayGood Samaritan Hospital
3.4 miles awayMission Oaks Hospital
4.0 miles awayPharmacies
CVS Pharmacy
0.6 miles awayRiteaid
1.0 miles awayWalgreens
1.1 miles awayRite Aid
1.3 miles awayLifePlus Pharmacy
1.5 miles awayDentists
Loller Dentistry
0.6 miles awayLotus Dental Group
0.7 miles awayTieu Dental
0.9 miles awayWillow Glen Family Dentistry
0.9 miles awaySan Jose Endodontics
0.9 miles awayParks
Palomar Park
0.2 miles awayMarijane Hamann Park
0.5 miles awayEl Patio HOA Park
0.9 miles awaySaint Elizabeth Park
1.0 miles awayCampbell Park
1.1 miles awayPlaces of Worship
San Jose Quaker Meeting House
2.7 miles awayTrinity Cathedral
3.4 miles awayThe First Unitarian Church of San José
3.5 miles awayShopping
Mailboxes
0.5 miles awayWestfield Valley Fair
1.7 miles awayThe Garden at Willow Glen
1.8 miles awayWestgate Mall
3.1 miles awaySanta Clara Town Center
3.6 miles awayCulture
Children's Musical Theater San Jose
1.4 miles awayCampbell Heritage Theatre
1.4 miles awayHoover Theatre
2.2 miles awayThe Alameda ArtWorks
2.3 miles awayNichols Auditourium
2.4 miles awayRestaurants
Saaghi Persian Food
0.2 miles awayRound Table Pizza
0.3 miles awaySam's Bar-B-Que
0.3 miles awayK-Cafe Patisserie and Teahouse
0.5 miles awayCom Tam Thanh
0.6 miles awayGet exact pricing & check availability
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