Eagle Flats Village

Positive Reviews:

• Eagle Flats has undergone a new remodel and has an awesome atmosphere, making it a great place according to a home health community liaison.
• One reviewer praised Eagle Flats for reducing the difficulty of placing a loved one in assisted living, highlighting the knowledgeable, compassionate staff and warm environment.
• The food at the facility is mostly healthy and improving, with daily activities available. The community is clean, and the staff are described as nice and helpful.
• Wynwood of Vernon is well-maintained with pretty outer grounds, spacious living spaces, and a variety of food options. Activities and excursions are plentiful, and the seniors appear well cared for and content.

Negative Reviews:

• One review criticizes the facility for poor treatment of residents, including talking behind their backs, lying, and not informing family members about important incidents like transfers to rehab.
• Concerns were raised about the lack of qualified assistants, particularly at night, leading to a serious infection in one resident.
• Issues with staff training were mentioned, including a dangerous medication error and lack of proper medical attention.
• Another review mentioned that the care could have been better, with delays in assistance reaching residents in need.

Mixed Reviews:

• While some aspects of Wynwood were praised, such as the ability for residents to socialize and the private rooms, there were concerns about the level of care provided.