Courtyards At Lake Granbury

Positive Reviews:

• Residents describe the facility as friendly and caring, with staff members across various departments being knowledgeable and caring.
• Many reviews highlight the helpfulness of the staff, their efforts to make residents feel at home, and the range of activities planned to keep residents engaged.
• Improvements in residents' physical abilities and the formation of lasting friendships are noted, alongside appreciation for the medical staff's attentiveness.
• Several reviews commend the staff for being amazing, helpful, and caring, with specific praise for the nursing staff and the community's care.
• Positive changes and excitement for the future under new leadership are mentioned, with specific praise for the new director's impact.
• Family members express satisfaction with the care provided to their loved ones, noting responsiveness to concerns and the facility's efforts to ensure well-being.
• Memory care receives specific praise for feeling like family and keeping families informed about activities and care.
• Visitors and family members appreciate the friendly staff and helpfulness during visits, with specific staff members mentioned for their assistance.

Negative Reviews:

• One review details a negative experience with the facility's handling of a resident's care, leading to involuntary commitment and subsequent passing.
• Communication issues, loss of personal items, and dissatisfaction with administrative responses are highlighted in another review, alongside concerns about staff turnover and quality.
• Another review mentions difficulties in obtaining a refundable deposit, citing poor support from staff and management.
• The dining experience is critiqued for serving cold food, suggesting room for improvement in this area.

Mixed Reviews:

• While many reviews are positive, noting the caring nature of the staff and the quality of care, some reviews express significant concerns about management and administrative issues.
• Staff turnover and the departure of valued staff members are mentioned as concerns, affecting the overall experience for some residents and visitors.