Courtyard Estates Of Monmouth

Recent reviews of Courtyard Estates in Monmouth have shown a mix of experiences. Some reviewers have noted significant improvements in the facility, particularly praising the interim administrator and office manager, Sylvia, for her professionalism, caring nature, and positive impact on both staff and residents. The atmosphere is described as more upbeat and friendly, with a focus on providing quality care and a positive environment for residents.

Family members of residents have expressed satisfaction with the care their loved ones receive, highlighting positive staffing changes and the caring attitude of the staff towards residents. One reviewer mentioned their mother's decision to stay at the facility permanently after initially moving in for post-Covid recovery, indicating a high level of satisfaction with the care and environment.

However, not all feedback is positive. Some reviews criticize the facility, accusing the management of prioritizing profit over the well-being of residents and staff. Concerns were raised about the lack of engaging activities for residents, with complaints about the repetitive nature of entertainment options. The director was described unfavorably, with accusations of creating a negative atmosphere.

Overall, while there are reports of improvements and positive experiences, there are also significant criticisms that suggest areas for potential improvement, particularly in management practices and resident engagement.